FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports
You need -1935mb of RAM to take this screenshot
Pages: 1
| Posted: 09 May 2011 13:24 | ||
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Registered User Currently Offline |
Posts: 6 Join Date: Mar 2011 |
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Screenshot studio 1.9.86
PC / Windows 7 up to date I keep getting the same problem with screenshot studio. When I go to take a screenshot a get an error message. Here's what happens. I turn on my laptop and open screenshot studio I connect my 2nd monitor via VGA half way through the day I then try to take a screenshot and I get the error message. The error is something like You need -1935mb of RAM to take this screenshot The mb changes each time - sometimes its negative, sometimes positive. Always annoying. I close down and re-open SS and it works fine. Please help. Thanks Tom |
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| Posted: 09 May 2011 21:53 | ||
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Administrator Currently Offline |
Posts: 4281 Join Date: Jan 2007 |
Hello. This error looks definitely ugly, sorry 
I'll try connecting a second monitor and check this issue. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 10 May 2011 13:11 | ||
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Posts: 6 Join Date: Mar 2011 |
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Its been happening for ages but only on my pc. We have other computers without trouble. But none of them use 2 computers.
Before the update it worked fine and took the screenshot across 2 monitors. But now it fails. |
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| Posted: 11 May 2011 18:16 | ||
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Posts: 6 Join Date: Mar 2011 |
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You don't know the lengths that I went to to get you this screenshot
https://easycaptures.com/fs/uploaded/431/5008531126.jpg Insufficient video memory You need at least -187MB of RAM Please please help. am I the only one? |
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| Posted: 31 May 2011 21:32 | ||
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Posts: 1 Join Date: May 2011 |
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| I am getting this too, I am trying to capture an online news paper to crop a section that is bigger than a full screen. | ||
| Posted: 03 Jun 2011 05:13 | ||
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Posts: 1 Join Date: Jun 2011 |
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Some browsers can be cut a whole pages.you can try it. __________________ It's just ctj what I had in mind.
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| Posted: 03 Jun 2011 09:32 | ||
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Posts: 6 Join Date: Mar 2011 |
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Its been a long time and I've not had any response. I'm still having this problem and I believe its because I'm using 2 screens with my laptop.
Please help 
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| Posted: 03 Jun 2011 12:44 | ||
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| Bingo m8! Thats what it must be as I am using 2x monitors myself. It would be nice if the developer would respond on this issue and let us know it's being fixed in a future update? I was going to go Pro and I'm glad I didn't whilst theres problems like this. | ||
| Posted: 03 Jun 2011 13:55 | ||
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Posts: 6 Join Date: Mar 2011 |
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Well I have got pro and I'm a bit annoyed to be honest.
JK - have you connected a 2nd monitor yet? Please respond and at least let us know that something is being done to solve the problem. |
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| Posted: 15 Sep 2011 01:19 | ||
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Hi, I am having the same problem - insufficient memory call. Using 2 monitors as well. Has there been any developement on this issue?
Regards, Richard |
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| Posted: 15 Sep 2011 10:41 | ||
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| None. And no replies from support. For a product I've bought I'm very unhappy with the response from support. | ||
| Posted: 29 Sep 2011 19:28 | ||
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| Have had same issue now for a while too. Can't use the product. | ||
| Posted: 23 Oct 2011 17:55 Last Edited By: JK | ||
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Administrator Currently Offline |
Posts: 4281 Join Date: Jan 2007 |
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Sorry for the delay, guys. Any chance to get in touch with anybody having this bug to research it?
Unfortunately, my configuration of 2 displays works fine without giving me any errors. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 23 Oct 2011 20:01 | ||
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Administrator Currently Offline |
Posts: 4281 Join Date: Jan 2007 |
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Update: I uploaded a new release, it's available by the link: https://screenshot-program.com/screenshot_studio_setup.zip
Hope the problem will be solved. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 12 Jul 2014 18:17 | ||
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Registered User Currently Offline |
Posts: 10 Join Date: Jul 2014 |
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| Just a quick question. Could this be something caused by a screen resolution set to highest? | ||
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