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FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports

You need -1935mb of RAM to take this screenshot

Pages: 1
Posted:  09 May 2011 13:24
Screenshot studio 1.9.86
PC / Windows 7 up to date

I keep getting the same problem with screenshot studio. When I go to take a screenshot a get an error message. Here's what happens.

I turn on my laptop and open screenshot studio
I connect my 2nd monitor via VGA half way through the day
I then try to take a screenshot and I get the error message.
The error is something like
You need -1935mb of RAM to take this screenshot

The mb changes each time - sometimes its negative, sometimes positive. Always annoying.

I close down and re-open SS and it works fine.

Please help.
Thanks
Tom
Posted:  09 May 2011 21:53
Hello. This error looks definitely ugly, sorry sad
I'll try connecting a second monitor and check this issue.
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Posted:  10 May 2011 13:11
Its been happening for ages but only on my pc. We have other computers without trouble. But none of them use 2 computers.

Before the update it worked fine and took the screenshot across 2 monitors.  But now it fails.
Posted:  11 May 2011 18:16
You don't know the lengths that I went to to get you this screenshot

https://easycaptures.com/fs/uploaded/431/5008531126.jpg

Insufficient video memory
You need at least -187MB of RAM

Please please help. am I the only one?
Posted:  31 May 2011 21:32
I am getting this too, I am trying to capture an online news paper to crop a section that is bigger than a full screen.
Posted:  03 Jun 2011 05:13
Some browsers can be cut a whole pages.you can try it.
__________________
It's just ctj what I had in mind.
Posted:  03 Jun 2011 09:32
Its been a long time and I've not had any response. I'm still having this problem and I believe its because I'm using 2 screens with my laptop.

Please help mad
Posted:  03 Jun 2011 12:44
Bingo m8! Thats what it must be as I am using 2x monitors myself. It would be nice if the developer would respond on this issue and let us know it's being fixed in a future update? I was going to go Pro and I'm glad I didn't whilst theres problems like this.
Posted:  03 Jun 2011 13:55
Well I have got pro and I'm a bit annoyed to be honest.

JK - have you connected a 2nd monitor yet?

Please respond and at least let us know that something is being done to solve the problem.
Posted:  15 Sep 2011 01:19
Hi, I am having the same problem - insufficient memory call. Using 2 monitors as well. Has there been any developement on this issue?

Regards,
Richard
Posted:  15 Sep 2011 10:41
None. And no replies from support. For a product I've bought I'm very unhappy with the response from support.
Posted:  29 Sep 2011 19:28
Have had same issue now for a while too. Can't use the product.
Posted:  23 Oct 2011 17:55   Last Edited By: JK
Sorry for the delay, guys. Any chance to get in touch with anybody having this bug to research it?

Unfortunately, my configuration of 2 displays works fine without giving me any errors.
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Posted:  23 Oct 2011 20:01
Update: I uploaded a new release, it's available by the link: https://screenshot-program.com/screenshot_studio_setup.zip

Hope the problem will be solved.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  12 Jul 2014 18:17
Just a quick question. Could this be something caused by a screen resolution set to highest?
Pages: 1


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