»User:
»Password:
Remember Me? 
FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Public Support

The library could not connect to the FireShot extension

Pages: 1
Posted:  13 Nov 2023 18:21
Hi, I have two questions:
First, I logged in and paid for FireShot Pro with Alipay (email: yangzhee@gmail.com, payment id: 093708957979), but I can't use FireShot Pro.
Then, I logged in with zhiyuan081632@gmail.com and paid again, and now I can use FireShot Pro. Could you refund the first payment?

Second, when I use the FireShot API and run demo2.htm, I get the following message: "The library could not connect to the FireShot extension. Would you like to open the troubleshooting page?" How can I solve this problem?
Posted:  14 Nov 2023 19:00
Hello. Thank you for letting us know - I'll manually cancel the first order.

Quote:
Second, when I use the FireShot API and run demo2.htm, I get the following message: "The library could not connect to the FireShot extension. Would you like to open the troubleshooting page?" How can I solve this problem?


Have you enabled the FireShot API in Options?

Quote:

2. Locate the "FireShot API" checkbox and check it:

Please see a full how-to here: https://getfireshot.com/enable_api.php

__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  15 Nov 2023 12:11
Hi, I have enabled the FireShot API option in the FireShot settings, but the same problem still persists.
Posted:  15 Nov 2023 20:45
Hello. Does it work from this page: https://getfireshot.com/api.php#demo2 ?
How do you load the demo2.htm page? Is it loaded locally or from one of your website domains?
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Pages: 1


Recent topics Replies Views Last Poster
Feature request
2 395
Changing screenshoot name in Capture from a list functionality (How to?)
2 363
Upgraded to Pro license but it doesn't open up in the chrome browser after capture
5 375
Remove branding?
3 317
Pro Features not installing
3 482
Microsoft edge - advanced features install fails, no prompt for license
1 319
Safari extension missing
1 308
how to place the url in the screenshot name, using the capture from a url list option?
2 361
Capture/include pages from links on target capture page
1 378
Receiving Get Fireshot pro webpage when clicking a link within a pdf created with fireshot pro
1 327