FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Public Support
The library could not connect to the FireShot extension
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| Posted: 13 Nov 2023 18:21 | ||
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Registered User Currently Offline |
Posts: 2 Join Date: Nov 2023 |
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Hi, I have two questions:
First, I logged in and paid for FireShot Pro with Alipay (email: yangzhee@gmail.com, payment id: 093708957979), but I can't use FireShot Pro. Then, I logged in with zhiyuan081632@gmail.com and paid again, and now I can use FireShot Pro. Could you refund the first payment? Second, when I use the FireShot API and run demo2.htm, I get the following message: "The library could not connect to the FireShot extension. Would you like to open the troubleshooting page?" How can I solve this problem? |
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| Posted: 14 Nov 2023 19:00 | ||
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Administrator Currently Offline |
Posts: 4277 Join Date: Jan 2007 |
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Hello. Thank you for letting us know - I'll manually cancel the first order.
Quote:
Second, when I use the FireShot API and run demo2.htm, I get the following message: "The library could not connect to the FireShot extension. Would you like to open the troubleshooting page?" How can I solve this problem? Have you enabled the FireShot API in Options? Quote: 2. Locate the "FireShot API" checkbox and check it: Please see a full how-to here: https://getfireshot.com/enable_api.php __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 15 Nov 2023 12:11 | ||
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Registered User Currently Offline |
Posts: 2 Join Date: Nov 2023 |
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| Hi, I have enabled the FireShot API option in the FireShot settings, but the same problem still persists. | ||
| Posted: 15 Nov 2023 20:45 | ||
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Administrator Currently Offline |
Posts: 4277 Join Date: Jan 2007 |
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Hello. Does it work from this page: https://getfireshot.com/api.php#demo2 ?
How do you load the demo2.htm page? Is it loaded locally or from one of your website domains? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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