Pro Features not installing

Question

I have followed the install instructions (close all browser instances, install FireShot pro) multiple times including full computer reboots. However, every time when it goes to the "FireShot Pro activation" page it fails when "Checking Pro features...". Help?

Running FireShot 1.12.18 on Windows 11 Pro 64-bit in Chrome 118.0.5993.118.

Accepted Answer

Hello, It seems like the Pro features cannot be activated because your system locks the executable fireshot-chrome-plugin.exe, and it cannot be run automatically by the browse. Please check your corporate policies / anti-virus logs to find the cause of the problem. P.S. The following folder and all executables inside of it should be enabled for running: %appdata%\FireShot

Answer

The Lite version does not use the Pro plugin, so it works out of the box. How to check if the Pro plugin is not activated - in the main FireShot menu you see an item 'Install advanced features'.

Posted: 30 Oct 2023 18:07
	Registered User Currently Offline	Posts: 2 Join Date: Oct 2023
I have followed the install instructions (close all browser instances, install FireShot pro) multiple times including full computer reboots. However, every time when it goes to the "FireShot Pro activation" page it fails when "Checking Pro features...". Help? Running FireShot 1.12.18 on Windows 11 Pro 64-bit in Chrome 118.0.5993.118.

Recent topics	Replies	Views	Last Poster
Microsoft edge - advanced features install fails, no prompt for license	1	326
Safari extension missing	1	315
how to place the url in the screenshot name, using the capture from a url list option?	2	373
Capture/include pages from links on target capture page	1	403
Receiving Get Fireshot pro webpage when clicking a link within a pdf created with fireshot pro	1	342
Where to put the Licence key	1	420
Nowhere to enter my license key	6	463
Jagged fonts...	1	334
Capture all tabs and Save results in png file of all captures	2	399
Fireshot functionality totally broken with Firefox 118	1	378