FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports
To the people suffering from FireShot reversions to free version and asking the key/serial regularly
| Posted: 19 Mar 2016 20:33 | ||
|
Registered User Currently Offline |
Posts: 1 Join Date: Mar 2016 |
|
| I am thinking about purchasing, but avast keeps telling me that FireShot has a bad reputation and keeps offering to uninstall. Why does avast have issues? | ||
| Posted: 20 Mar 2016 09:04 | ||
|
Administrator Currently Offline |
Posts: 4268 Join Date: Jan 2007 |
|
Because the heuristic algorithms in Avast are not ideal. FireShot Pro is safe.
There are over 13000 reviews on Chrome Web Store - no complaints (https://chrome.google.com/webstore/detail/capture-webpage-screensho/mcbpblocgmgfnpjjppndjkmgjaogfceg). __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
||
| Posted: 21 Mar 2016 10:54 Last Edited By: JK | ||
|
|
Administrator Currently Offline |
Posts: 4268 Join Date: Jan 2007 |
|
Update: wrote to Avast and provided the last installation file. Got response from Avast:
Quote: Hello, Thank you for contacting AVAST Software s.r.o. with your concerns. The provided file isn't detected by Avast with the latest Virus Definitions. Please update your Virus Definitions by following these steps: Open Avast program and go to > Settings > Update > VIRUS DEFINITIONS > Update. If the problem persists, please send me a screenshot of the detection message. Best regards, Prokop Kalivoda Avast Technical Support Specialist __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
||
| Posted: 29 Aug 2016 06:24 | ||
|
Registered User Currently Offline |
Posts: 12 Join Date: Aug 2016 |
|
| Happened in august 2016, just after I bought it. Then wouldnt do anything. | ||
| Posted: 29 Aug 2016 06:27 | ||
|
Registered User Currently Offline |
Posts: 12 Join Date: Aug 2016 |
|
|
SEcurity issues:
Regarding the messages re Avast above, symantec norton is sending warning signs, saying several .exe files are less that a week old? Is it still safe? |
||
| Posted: 29 Aug 2016 13:44 | ||
|
|
Administrator Currently Offline |
Posts: 4268 Join Date: Jan 2007 |
|
Yes, it's safe. I'm just tired in this endless war with the programs that call itself "Anti-Virus". __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
||
| Posted: 06 Oct 2016 10:45 Last Edited By: Edd | ||
|
Registered User Currently Offline |
Posts: 5 Join Date: Mar 2016 |
|
|
Hello,
My License stopped working in Firefox 49.0.1 (32 bits). I have latest version of the plugin installed: FireShot Pro 0.98.89. In Chrome it will still validate but in Firefoxt it kept saying: Quote:
The license information for this application is missing or invalid. You must enter a valid license key to use this program. And while typing this messages I tried activating it several times and at once it worked! 
Really weird. Then removed the license from my laptop and tried to activate it on my desktop PC. Same configuration. But then again I cannot validate in Firefox.  and neither after trying many times
What to do? Thanks in advance, Ed. |
||
| Posted: 07 Oct 2016 18:53 | ||
|
|
Administrator Currently Offline |
Posts: 4268 Join Date: Jan 2007 |
|
Hi Ed. I'm sorry for this problem. Normally, I advice users to enter it exactly as provided, and this advice solves all problems. But I'm sure you're doing it correctly.
Can we get in touch via TeamViewer or Skype? I'll assist you in entering the key. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
||
| Posted: 20 Oct 2016 05:51 | ||
|
Registered User Currently Offline |
Posts: 12 Join Date: Aug 2016 |
|
| I CANT EVEN REMEMBER IF I PAID FOR THIS, OR GOT A FREE VERSION, BUT ITS RETURNING A MESSAGE TRIAL EXPIRED... CANT BE BOTHERED, I'LL USE GREENSHOT. | ||
| Posted: 20 Oct 2016 06:05 | ||
|
Registered User Currently Offline |
Posts: 12 Join Date: Aug 2016 |
|
| I just tried to unsubscribe from notifications about this thread. I ended up at a page "page not found".-? | ||
| Posted: 23 Oct 2016 11:49 | ||
|
|
Administrator Currently Offline |
Posts: 4268 Join Date: Jan 2007 |
|
piecevcake, please check your mailbox for the licensing info.
P.S. Unsubscribing has been fixed, thanks. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
||
| Posted: 27 Feb 2017 11:14 | ||
|
Registered User Currently Offline |
Posts: 1 Join Date: Feb 2017 |
|
| I've just used the chrome extension on the www.secretescapes.com unsubscribe page and the text on the sliders disappear using the extension. Had to use snippet tool to get the right screenshot. | ||
| Posted: 19 Apr 2018 18:28 | ||
|
Registered User |
Posts: 8 Join Date: Jan 2018 |
|
| I have the same problem. so sad. | ||
| Posted: 15 Jan 2020 09:19 | ||
|
Registered User Currently Offline |
Posts: 1 Join Date: Jan 2020 |
|
| free version of fireshothi can i get the free version on fireshot for windows | ||
| Posted: 09 Mar 2020 19:21 | ||
|
Registered User Currently Offline |
Posts: 1 Join Date: Mar 2020 |
|
|
How can I cancel permissions? I just (10 minutes or so) gave the application read/write permissions and would now like to cancel them. I have never noticed this before, but this time I *did* need the screenshot.
Not that I don't fully trust the app and developers, but for how infrequently I use the tool (which is why I have not made a purchase (sorry), I'd like to enable these permissions on a one-time by on-time basis. Chromebook running Version 79.0.3945.123 (Official Build) (64-bit) Thank you |
||
| Posted: 23 Apr 2020 04:08 | ||
|
Registered User Currently Offline |
Posts: 3 Join Date: Apr 2018 |
|
| I don't see that this glitch has a fix. I have had this recur for years also. Please let me know if there is a patch or work around that I didn't notice in the thread. | ||
| Posted: 23 Apr 2020 15:53 | ||
|
|
Administrator Currently Offline |
Posts: 4268 Join Date: Jan 2007 |
|
Quote:
How can I cancel permissions? I just (10 minutes or so) gave the application read/write permissions and would now like to cancel them. I have never noticed this before, but this time I *did* need the screenshot. The simplest way is to remove the extension and install it again. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
||
| Posted: 23 Apr 2020 16:07 | ||
|
|
Administrator Currently Offline |
Posts: 4268 Join Date: Jan 2007 |
|
Quote:
I don't see that this glitch has a fix. I have had this recur for years also. Please let me know if there is a patch or work around that I didn't notice in the thread. Hello. According to our research, this mostly happens when users reinstall Chrome and compress/clean their profiles in browser. This makes FireShot thinking it's been just installed - that's why it asks for the license. The licensing info is stored in the %appdata%\fireshot\settings folder (chrome.ini file for Chrome). Another approach you can do (and help us) is to presevre this file and check, whether this file is removed/overwritten at the moment FireShot asks you for the key. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
||
| Posted: 20 Jul 2020 18:50 Last Edited By: screenshotSam | ||
|
Registered User Currently Offline |
Posts: 19 Join Date: Jul 2019 |
|
|
My issue is similar to this- it always asks for my key, then it auto-recognizes it. I start a multi-tab capture to PDF, and the save dialog box opens, then crashes. Then it is like it resets and does not see the license anymore. This is happening in Opera, Brave, & Edge, making the save multiple-tabs feature unusable.
i have version 98.97.2, and this has been happening since the last update or so |
||
| Posted: 20 Jul 2020 19:24 | ||
|
Registered User Currently Offline |
Posts: 19 Join Date: Jul 2019 |
|
| I have posted about this previously and added more info into another thread: https://getfireshot.com/sup/art2864.htm | ||
| Posted: 22 Jul 2020 18:16 | ||
|
|
Administrator Currently Offline |
Posts: 4268 Join Date: Jan 2007 |
|
screenshotSam,
Seems like your case is about FireShot crashing and re-setting the options file containing your license key. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
||
| Posted: 26 Sep 2020 15:08 | ||
|
Registered User |
Posts: 23 Join Date: Apr 2017 |
|
|
repeated "Update to pro"-issue after1-3 screenhots
Dear JK, Since >4 months I get same issue: FS doesn't work after every 1-3 screeenshots, it said FS trial is expired, I had to steady switch (/update) to the Pro version manually (re-install, close all the Thankyou-popups,..thousands times). I don't want to disturb your peace and therefore repeated the switching (to Pro Version) 50-200 times DAILY via BOTH options: "Can I get back.."-link or chosing "Advanced Features",in the hope the issue will disappear for ever from self very soon. But the BOTH options (for switching to Pro-version) have now often disappeared too. I urgendly need your help to get back to my licensed version very soon without steadily reinstalling +switching back to pro version. Thanks Julia129 Registered User Windows7 Ultimate SP1, x64 -- Google Chrome Version 85.0.4183.121 (64-bit) |
||
| Posted: 12 Sep 2021 20:44 | ||
|
Registered User Currently Offline |
Posts: 3 Join Date: Feb 2019 |
|
|
My key stays in place but I keep getting downgraded to the free version, so annoying. Seems to be no rhyme or reason, it'll work as Pro for a while, then it happens. I run Slimjet browser version 31.0.2.0 (based on Chromium 90.0.4430.93) (Official Build) (32-bit). My FireShot is 0.99.15 and I'm running Windows Pro 10.0.19042 and it can happen on any web page as far as I can tell. HELP?
Here's the first part of my log, I HOPE THIS IS RIGHT! If you need the second half please let me know since it would not fit here due to the 20,000 character limit: GET index.php?a=vtopic&t=543:1874 https://getfireshot.com/sup/avatars/2075.jpg 404 [Scrive info: 9/12/2021 14:27:47:187 Scrive.Main.init Total time 1ms] bookmarklet.js:786 bookmarklet is here undefined jquery-3.2.1.min.js:4 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/. send @ jquery-3.2.1.min.js:4 ajax @ jquery-3.2.1.min.js:4 R21TemplatesCache.Get @ template_cache.js:14 (anonymous) @ ViewButton.js:7 DevTools failed to load SourceMap: Could not load content for chrome-extension://ejdiihinjkjpiihnbkgelacdjeinebjj/scripts/libs/underscore-min.map: HTTP error: status code 404, net::ERR_UNKNOWN_URL_SCHEME DevTools failed to load SourceMap: Could not load content for chrome-extension://ejdiihinjkjpiihnbkgelacdjeinebjj/scripts/libs/backbone-min.map: HTTP error: status code 404, net::ERR_UNKNOWN_URL_SCHEME art543-3.htm:1086 GET https://mc.yandex.ru/metrika/tag.js net::ERR_BLOCKED_BY_CLIENT (anonymous) @ art543-3.htm:1086 (anonymous) @ art543-3.htm:1087 DevTools failed to load SourceMap: Could not load content for chrome-extension://dighmiipfpfdfbfmpodcmfdgkkcakbco/common.js.map: HTTP error: status code 404, net::ERR_UNKNOWN_URL_SCHEME DevTools failed to load SourceMap: Could not load content for chrome-extension://dighmiipfpfdfbfmpodcmfdgkkcakbco/top-frame.js.map: HTTP error: status code 404, net::ERR_UNKNOWN_URL_SCHEME DevTools failed to load SourceMap: Could not load content for chrome-extension://mkhlnnpfjieohiohgbphcnfdkmniofac/vendors/dist/purify.min.js.map: HTTP error: status code 404, net::ERR_UNKNOWN_URL_SCHEME ct_main.js:22 init R21CtApp inject.bundle.js:1 GET chrome-extension://invalid/ net::ERR_FAILED O @ inject.bundle.js:1 _checkExistence @ inject.bundle.js:1 (anonymous) @ inject.bundle.js:1 E @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 e.<computed> @ vendors.bundle.js:7 m @ inject.bundle.js:1 i @ inject.bundle.js:1 (anonymous) @ inject.bundle.js:1 n @ inject.bundle.js:1 (anonymous) @ inject.bundle.js:1 l @ vendors.bundle.js:7 h @ vendors.bundle.js:7 d @ vendors.bundle.js:7 l @ vendors.bundle.js:7 k._settlePromiseFromHandler @ vendors.bundle.js:7 k._settlePromise @ vendors.bundle.js:7 k._settlePromise0 @ vendors.bundle.js:7 k._settlePromises @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 Promise.then (async) s @ vendors.bundle.js:7 a.hasDevTools.c.settlePromises @ vendors.bundle.js:7 k._fulfill @ vendors.bundle.js:7 k._resolveCallback @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 Promise.then (async) l @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 k._resolveCallback @ vendors.bundle.js:7 k._settlePromiseFromHandler @ vendors.bundle.js:7 k._settlePromise @ vendors.bundle.js:7 k._settlePromise0 @ vendors.bundle.js:7 k._settlePromises @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 Promise.then (async) s @ vendors.bundle.js:7 a.hasDevTools.c.settlePromises @ vendors.bundle.js:7 k._fulfill @ vendors.bundle.js:7 k._resolveCallback @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 Promise.then (async) l @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 k._resolveCallback @ vendors.bundle.js:7 k._settlePromiseFromHandler @ vendors.bundle.js:7 k._settlePromise @ vendors.bundle.js:7 k._settlePromise0 @ vendors.bundle.js:7 k._settlePromises @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 Promise.then (async) s @ vendors.bundle.js:7 a.hasDevTools.c.settlePromises @ vendors.bundle.js:7 k._fulfill @ vendors.bundle.js:7 k._resolveCallback @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 Promise.then (async) l @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 k._resolveCallback @ vendors.bundle.js:7 k._settlePromiseFromHandler @ vendors.bundle.js:7 k._settlePromise @ vendors.bundle.js:7 k._settlePromiseCtx @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 Promise.then (async) s @ vendors.bundle.js:7 a.hasDevTools.c.invoke @ vendors.bundle.js:7 k._then @ vendors.bundle.js:7 l._iterate @ vendors.bundle.js:7 e @ vendors.bundle.js:7 l @ vendors.bundle.js:7 p @ vendors.bundle.js:7 t.reduce @ vendors.bundle.js:7 e.each @ vendors.bundle.js:7 isInstalledCompetitors @ inject.bundle.js:1 (anonymous) @ inject.bundle.js:1 E @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 e.<computed> @ vendors.bundle.js:7 R @ inject.bundle.js:1 i @ inject.bundle.js:1 (anonymous) @ inject.bundle.js:1 (anonymous) @ inject.bundle.js:1 G @ inject.bundle.js:1 M @ inject.bundle.js:1 (anonymous) @ inject.bundle.js:1 E @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 e.<computed> @ vendors.bundle.js:7 R @ inject.bundle.js:1 i @ inject.bundle.js:1 (anonymous) @ inject.bundle.js:1 (anonymous) @ inject.bundle.js:1 q @ inject.bundle.js:1 X @ inject.bundle.js:1 (anonymous) @ inject.bundle.js:1 E @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 e.<computed> @ vendors.bundle.js:7 ce @ inject.bundle.js:1 i @ inject.bundle.js:1 Promise.then (async) ce @ inject.bundle.js:1 i @ inject.bundle.js:1 Promise.then (async) ce @ inject.bundle.js:1 i @ inject.bundle.js:1 (anonymous) @ inject.bundle.js:1 (anonymous) @ inject.bundle.js:1 m @ inject.bundle.js:1 u @ inject.bundle.js:1 (anonymous) @ inject.bundle.js:1 setInterval (async) (anonymous) @ inject.bundle.js:1 E @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 e.<computed> @ vendors.bundle.js:7 ce @ inject.bundle.js:1 i @ inject.bundle.js:1 (anonymous) @ inject.bundle.js:1 (anonymous) @ inject.bundle.js:1 (anonymous) @ inject.bundle.js:1 (anonymous) @ inject.bundle.js:1 i @ inject.bundle.js:1 (anonymous) @ inject.bundle.js:1 i @ inject.bundle.js:1 o @ inject.bundle.js:1 t @ inject.bundle.js:1 (anonymous) @ vendors.bundle.js:1 Show 36 more frames inject.bundle.js:1 GET chrome-extension://invalid/ net::ERR_FAILED O @ inject.bundle.js:1 _checkExistence @ inject.bundle.js:1 (anonymous) @ inject.bundle.js:1 E @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 e.<computed> @ vendors.bundle.js:7 m @ inject.bundle.js:1 i @ inject.bundle.js:1 (anonymous) @ inject.bundle.js:1 n @ inject.bundle.js:1 (anonymous) @ inject.bundle.js:1 l @ vendors.bundle.js:7 h @ vendors.bundle.js:7 d @ vendors.bundle.js:7 l @ vendors.bundle.js:7 k._settlePromiseFromHandler @ vendors.bundle.js:7 k._settlePromise @ vendors.bundle.js:7 k._settlePromise0 @ vendors.bundle.js:7 k._settlePromises @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 Promise.then (async) s @ vendors.bundle.js:7 a.hasDevTools.c.settlePromises @ vendors.bundle.js:7 k._fulfill @ vendors.bundle.js:7 k._resolveCallback @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 Promise.then (async) l @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 k._resolveCallback @ vendors.bundle.js:7 k._settlePromiseFromHandler @ vendors.bundle.js:7 k._settlePromise @ vendors.bundle.js:7 k._settlePromise0 @ vendors.bundle.js:7 k._settlePromises @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 Promise.then (async) s @ vendors.bundle.js:7 a.hasDevTools.c.settlePromises @ vendors.bundle.js:7 k._fulfill @ vendors.bundle.js:7 k._resolveCallback @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 Promise.then (async) l @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 (anonymous) @ vendors.bundle.js:7 k._resolveCallback @ vendors.bundle.js:7 k._settlePromiseFromHandler @ vendors.bundle.js:7 k._settlePromise @ vendors.bundle.js:7 |
||
| Posted: 25 Jan 2023 01:46 | ||
|
Registered User Currently Offline |
Posts: 13 Join Date: Apr 2010 |
|
|
2023 and this loss of pro license (i bought a lifetime pro license in 2016) just keeps happening over and over. It is the only software I have encountered in my 35+ years of computer use that has this persistent utterly annoying 'feature'.
Was a fix to this ever found/programed? |
||
| Posted: 25 Jan 2023 14:49 | ||
|
|
Administrator Currently Offline |
Posts: 4268 Join Date: Jan 2007 |
|
FireShot stores licensing info in the %appdata%\FireShot folder, and in Registry. Please make sure you're not using any cleaning/protection software affecting these resources. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
||
| Recent topics | Replies | Views | Last Poster |
|
Fireshot 0.69 and Firefox : only one shot by session ? |
1 | 3490 | |
|
Images clipped to Clipboard won't post to Outlook/MS Word |
1 | 2348 | |
|
Folder opens after page screenshot is taken (annoying) |
3 | 4148 | |
|
how to reopen a already captured screenshot page and update it |
2 | 4014 | |
|
Padding %n in filename pattern |
2 | 3873 | |
|
Order of Images |
3 | 2336 | |
|
Custom filenames |
2 | 4085 | |
|
Numerous reversions from Pro to trial version |
1 | 3154 | |
|
FireShot screenshot extension not on menu or toolbar |
1 | 3464 | |
|
Upload scrolling screenshot to easycaptures site |
4 | 4680 |