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FireShot: Full Webpage Screenshots + Annotations for Firefox, Chrome, Opera, Edge and Internet Explorer / FireShot and Screenshot Studio Support / Bug Reports / 

To the people suffering from FireShot reversions to free version and asking the key/serial regularly

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Posted:  19 Mar 2016 20:33
I am thinking about purchasing, but avast keeps telling me that FireShot has a bad reputation and keeps offering to uninstall.   Why does avast have issues?
Posted:  20 Mar 2016 09:04
Because the heuristic algorithms in Avast are not ideal. FireShot Pro is safe.

There are over 13000 reviews on Chrome Web Store - no complaints (https://chrome.google.com/webstore/detail/capture-webpage-screensho/mcbpblocgmgfnpjjppndjkmgjaogfceg).
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Posted:  21 Mar 2016 10:54   Last Edited By: JK
Update: wrote to Avast and provided the last installation file. Got response from Avast:

Quote:

Hello,

Thank you for contacting AVAST Software s.r.o. with your concerns.

The provided file isn't detected by Avast with the latest Virus Definitions. Please update your Virus Definitions by following these steps: Open Avast program and go to > Settings > Update > VIRUS DEFINITIONS > Update.
If the problem persists, please send me a screenshot of the detection message.

Best regards,
Prokop Kalivoda
Avast Technical Support Specialist


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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  29 Aug 2016 06:24
Happened in august 2016, just after I bought it.  Then wouldnt do anything.
Posted:  29 Aug 2016 06:27
SEcurity issues:
Regarding the messages re Avast above, symantec norton is sending warning signs, saying several .exe files are less that a week old?
Is it still safe?
Posted:  29 Aug 2016 13:44
Yes, it's safe. I'm just tired in this endless war with the programs that call itself "Anti-Virus".
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  06 Oct 2016 10:45   Last Edited By: Edd
Hello,

My License stopped working in Firefox 49.0.1 (32 bits).
I have latest version of the plugin installed: FireShot Pro 0.98.89.

In Chrome it will still validate but in Firefoxt it kept saying:
Quote:
The license information for this application is missing or invalid. You must enter a valid license key to use this program.

And while typing this messages I tried activating it several times and at once it worked!
Really weird.

Then removed the license from my laptop and tried to activate it on my desktop PC.  Same configuration.
But then again I cannot validate in Firefox. and neither after trying many times

What to do?

Thanks in advance,

Ed.
Posted:  07 Oct 2016 18:53
Hi Ed. I'm sorry for this problem. Normally, I advice users to enter it exactly as provided, and this advice solves all problems. But I'm sure you're doing it correctly.
Can we get in touch via TeamViewer or Skype? I'll assist you in entering the key.
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  20 Oct 2016 05:51
I CANT EVEN REMEMBER IF I PAID FOR THIS, OR GOT A FREE VERSION, BUT ITS RETURNING A MESSAGE TRIAL EXPIRED... CANT BE BOTHERED, I'LL USE GREENSHOT.
Posted:  20 Oct 2016 06:05
I just tried to unsubscribe from notifications about this thread.  I ended up at a page "page not found".-?
Posted:  23 Oct 2016 11:49
piecevcake, please check your mailbox for the licensing info.
P.S. Unsubscribing has been fixed, thanks.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  27 Feb 2017 11:14
I've just used the chrome extension on the www.secretescapes.com unsubscribe page and the text on the sliders disappear using the extension. Had to use snippet tool to get the right screenshot.
Posted:  19 Apr 2018 18:28
I have the same problem. so sad.
Posted:  15 Jan 2020 09:19
free version of fireshothi can i get the free version on fireshot for windows
Posted:  09 Mar 2020 19:21
How can I cancel permissions?   I just (10 minutes or so) gave the application read/write permissions and would now like to cancel them.   I have never noticed this before, but this time I *did* need the screenshot.

Not that I don't fully trust the app and developers, but for how infrequently I use the tool (which is why I have not made a purchase (sorry), I'd like to enable these permissions on a one-time by on-time basis.

Chromebook running Version 79.0.3945.123 (Official Build) (64-bit)

Thank you
Posted:  23 Apr 2020 04:08
I don't see that this glitch has a fix. I have had this recur for years also. Please let me know if there is a patch or work around that I didn't notice in the thread.
Posted:  23 Apr 2020 15:53
Quote:
How can I cancel permissions?   I just (10 minutes or so) gave the application read/write permissions and would now like to cancel them.   I have never noticed this before, but this time I *did* need the screenshot.


The simplest way is to remove the extension and install it again.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  23 Apr 2020 16:07
Quote:
I don't see that this glitch has a fix. I have had this recur for years also. Please let me know if there is a patch or work around that I didn't notice in the thread.


Hello. According to our research, this mostly happens when users reinstall Chrome and compress/clean their profiles in browser. This makes FireShot thinking it's been just installed - that's why it asks for the license.

The licensing info is stored in the %appdata%\fireshot\settings folder (chrome.ini file for Chrome).
Another approach you can do (and help us) is to presevre this file and check, whether this file is removed/overwritten at the moment FireShot asks you for the key.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  20 Jul 2020 18:50   Last Edited By: screenshotSam
My issue is similar to this- it always asks for my key, then it auto-recognizes it. I start a multi-tab capture to PDF, and the save dialog box opens, then crashes. Then it is like it resets and does not see the license anymore.  This is happening in Opera, Brave, & Edge, making the save multiple-tabs feature unusable.

i have version 98.97.2, and this has been happening since the last update or so
Posted:  20 Jul 2020 19:24
I have posted about this previously and added more info into another thread: https://getfireshot.com/sup/art2864.htm
Posted:  22 Jul 2020 18:16
screenshotSam,

Seems like your case is about FireShot crashing and re-setting the options file containing your license key.
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  26 Sep 2020 15:08
repeated "Update to pro"-issue after1-3 screenhots

Dear JK,
Since >4 months I get same issue: FS doesn't work after every 1-3 screeenshots, it said FS trial is expired, I had to steady switch (/update) to the Pro version manually (re-install, close all the Thankyou-popups,..thousands times). I don't want to disturb your peace and therefore repeated the switching (to Pro Version) 50-200 times DAILY via BOTH options: "Can I get back.."-link or chosing "Advanced Features",in the hope the issue will disappear for ever from self very soon.

But the BOTH options (for switching to Pro-version) have now often disappeared too. I urgendly need your help to get back to my licensed version very soon without steadily reinstalling +switching back to pro version. Thanks

Julia129 Registered User
Windows7 Ultimate SP1, x64 -- Google Chrome Version 85.0.4183.121 (64-bit)
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