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FireShot: Full Webpage Screenshots + Annotations for Firefox, Chrome, Opera, Edge and Internet Explorer / FireShot and Screenshot Studio Support / Bug Reports / 

Cannot save as image or PDF

Pages: 1
Posted:  01 May 2015 15:48
In the first days when I installed the Chrome plugin, it used to work, but now it takes the screenshot and the buttons "Save as image" and "Save as PDF" are disabled and cannot be clicked. Maybe because I have upgraded to the latest stable Chrome recently (42.0.2311.90-1).
Posted:  02 May 2015 14:04
Please install/update your Flash player.
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Posted:  02 May 2015 18:52
Then the reason why it stopped working is because Google deprecated NPAPI on Chrome 42.
Posted:  02 May 2015 20:57
Are you on Mac on Windows? For Windows you can install the advanced features in two clicks from the FireShot's menu and you will not need Flash to keep using FireShot.
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Posted:  02 May 2015 21:08
update: Google Chrome states that the updated version of Adobe Flash player is shipped with browser and it's working via the Pepper API: https://support.google.com/chrome/answer/108086?hl=en
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Posted:  02 May 2015 23:25   Last Edited By: teresaejunior
I have just discovered what happened. If your browser is configured to block plugins by default, in Chrome 42 it starts blocking plugins by default on chrome-extension:// pages too. Probably many other users are affected by this new Chrome behaviour.

Thank you for your attention!
Posted:  02 May 2015 23:43
The only solution is to add the URL chrome-extension://mcbpblocgmgfnpjjppndjkmgjaogfceg/fsCaptured.html to the list of exceptions manually at chrome://chrome/settings/contentExceptions#plugins
Posted:  03 May 2015 06:38
Thank you for your feedback! I'll check what I can do to make it easier for my users.
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Pages: 1