»User:
»Password:
Remember Me? 
FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Public Support

Unable to login in to Premium support for years now!!! Have a KEY and Fireshot pro.

Pages: 1
Posted:  28 Aug 2016 02:14
As stated in the topic title I have a Pro key and have been complaining to you for several years about not being able to access premium support! My key activates Fireshot pro, and has been doing so for many years. WHY will you NOT help with this. My login works and always has. To add insult to injury, your latest version just loaded into my Firefox extensions: Now after a capture, I cannot exit the capture page after saving. I get an endless recapture loop that requires that I close the entire page.
Plugin version:.98.88
MS Windows 7 SP1 English Home Premium
Firefox 26
Steps to recreate: Does it Every time! Both the capture loop and NO PREMIUM access.
Does this on every page,site.




Expected end of value but found '\9 '.  Error in parsing value for 'background-color'.  Declaration dropped. bootstrap.min.css:9
Expected declaration but found '*'.  Skipped to next declaration. bootstrap.min.css:9
Unknown property '-moz-box-shadow'.  Declaration dropped. bootstrap.min.css:9
Unknown property '-moz-border-radius'.  Declaration dropped. bootstrap.min.css:9
Unknown property '-moz-border-radius-bottomleft'.  Declaration dropped. bootstrap.min.css:9
Unknown property '-moz-border-radius-topleft'.  Declaration dropped. bootstrap.min.css:9
Unknown property '-moz-border-radius-topright'.  Declaration dropped. bootstrap.min.css:9
Unknown property '-moz-border-radius-bottomright'.  Declaration dropped. bootstrap.min.css:9
Expected 'none' or URL but found 'alpha('.  Error in parsing value for 'filter'.  Declaration dropped. bootstrap.min.css:9
Error in parsing value for 'background-image'.  Declaration dropped. bootstrap.min.css:9
Expected 'none' or URL but found 'progid'.  Error in parsing value for 'filter'.  Declaration dropped. bootstrap.min.css:9
Unknown pseudo-class or pseudo-element '-ms-input-placeholder'.  Ruleset ignored due to bad selector. bootstrap.min.css:9
Unknown pseudo-class or pseudo-element '-webkit-input-placeholder'.  Ruleset ignored due to bad selector. bootstrap.min.css:9
Unknown property '-moz-background-clip'.  Declaration dropped. bootstrap.min.css:9
Unknown property 'box-sizing'.  Declaration dropped. bootstrap.min.css:9
Unknown property '-moz-background-size'.  Declaration dropped. bootstrap.min.css:9
SyntaxError: Using //@ to indicate sourceMappingURL pragmas is deprecated. Use //# instead jquery.min.js:1
Error: https://ajax.googleapis.com/ajax/libs/jquery/1.9.1/jquery.min.js is being assigned a //# sourceMappingURL, but already has one
Unknown property 'box-sizing'.  Declaration dropped. frm10.htm
Expected color but found '#transparent'.  Error in parsing value for 'background'.  Declaration dropped. frm10.htm
Use of getPreventDefault() is deprecated.  Use defaultPrevented instead. jquery.min.js:3
Expected number or percentage in rgb() but found ','.  Error in parsing value for 'background-image'.  Declaration dropped. browser.xul
Expected number or percentage in rgb() but found ')'.  Error in parsing value for 'background-image'.  Declaration dropped. browser.xul
[Exception... "Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsISyncMessageSender.sendSyncMessage]"  nsresult: "0x8000ffff (NS_ERROR_UNEXPECTED)"  location: "JS frame :: chrome://browser/content/content-sessionStore.js :: MessageQueue.send :: line 421"  data: no] content-sessionStore.js:421
Posted:  28 Aug 2016 19:20
Thanks for reporting! Please update to the 0.98.89 version to get rid of this bug: https://getfireshot.com/fireshot-install.exe

Please explain, what access problem do you have? Do you have problems activating your key or do you have problems with this support forum?
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  30 Aug 2016 00:19
Correction: FF47.

The primary issue is logging into premium support. I posted this in the public section. Whenever I try to login to the premium support, it rolls back to the login page with the reminder that the premium section of this forum is for licensed users. I have no issues with my login credentials when logging onto this forum, or activating updated Fireshot versions that don't remember my license key for the Pro features.
That works OK. When I click on premium support, it always asks for my key. Yes, the key is entered correctly.

Your help is greatly appreciated.
Rs9
Pages: 1


Recent topics Replies Views Last Poster
Unable to Close Screen capture chrome extension
0 2293
0.98.88 Using capture web page element and option not removing grey as it goes to shot
2 2237
Dim page/result in
20 2357
Multiple scrolling screenshots in extension
5 2754
Full page screenshot too dark
12 884
Chrome screenshot stays gray after update
25 3124
Saving webpage as PDF with URLs
1 2650
Incomplete URLs
2 2449
Fireshot install the extension out of the Firefox's profile folder
1 3672
No edit function
8 3195