To the people suffering from FireShot reversions to free version and asking the key/serial regularly

Question

Please post details here, I'd like to fix this issue in the next release as soon as possible. (Please make sure you have 0.69 version of the plugin before posting) Thank you.

Accepted Answer

Can you tell me your previous version of fireshot?

Answer

Peter, only 32bit version of Internet Explorer is supported. Fortunately, it is available even in my Windows 7 64bit.

Answer

Vicky, I'm working at your problem. Will get back to you soon.

Answer

Fine. The problem is in Firefox. When it updates, it forgets that FireShot is registered. My mistake to rely on Firefox's technology of storing the critical data.

Answer

Ok, no problem, thanks for your update!

Answer

Can you install from here: https://chrome.google.com/webstore/detail/capture-webpage-screensho/mcbpblocgmgfnpjjppndjkmgjaogfceg

Answer

You can swith the free version into a fully functional one by switching to Pro and entering your license key. P.S. Chrome is discontinuing supporting NPAPI extensions, this might be the cause of your problem. This problem is solved by the manual installation.

Answer

You're welcome!

Answer

KrazdKiller, it's nice to see you again. What was wrong with FireShot?

Answer

Because the heuristic algorithms in Avast are not ideal. FireShot Pro is safe. There are over 13000 reviews on Chrome Web Store - no complaints (https://chrome.google.com/webstore/detail/capture-webpage-screensho/mcbpblocgmgfnpjjppndjkmgjaogfceg).

Answer

Update: wrote to Avast and provided the last installation file. Got response from Avast: Hello, Thank you for contacting AVAST Software s.r.o. with your concerns. The provided file isn't detected by Avast with the latest Virus Definitions. Please update your Virus Definitions by following these steps: Open Avast program and go to > Settings > Update > VIRUS DEFINITIONS > Update. If the problem persists, please send me a screenshot of the detection message. Best regards, Prokop Kalivoda Avast Technical Support Specialist

Answer

Yes, it's safe. I'm just tired in this endless war with the programs that call itself 'Anti-Virus'.

Answer

Hi Ed. I'm sorry for this problem. Normally, I advice users to enter it exactly as provided, and this advice solves all problems. But I'm sure you're doing it correctly. Can we get in touch via TeamViewer or Skype? I'll assist you in entering the key.

Answer

piecevcake, please check your mailbox for the licensing info. P.S. Unsubscribing has been fixed, thanks.

Answer

How can I cancel permissions? I just (10 minutes or so) gave the application read/write permissions and would now like to cancel them. I have never noticed this before, but this time I *did* need the screenshot. The simplest way is to remove the extension and install it again.

Answer

I don't see that this glitch has a fix. I have had this recur for years also. Please let me know if there is a patch or work around that I didn't notice in the thread. Hello. According to our research, this mostly happens when users reinstall Chrome and compress/clean their profiles in browser. This makes FireShot thinking it's been just installed - that's why it asks for the license. The licensing info is stored in the %appdata%\fireshot\settings folder (chrome.ini file for Chrome). Another approach you can do (and help us) is to presevre this file and check, whether this file is removed/overwritten at the moment FireShot asks you for the key.

Answer

screenshotSam, Seems like your case is about FireShot crashing and re-setting the options file containing your license key.

Answer

FireShot stores licensing info in the %appdata%\FireShot folder, and in Registry. Please make sure you're not using any cleaning/protection software affecting these resources.

Posted: 17 Mar 2012 19:17
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
Fine. The problem is in Firefox. When it updates, it forgets that FireShot is registered. My mistake to rely on Firefox's technology of storing the critical data. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 19 Apr 2012 19:17
	Registered User Currently Offline	Posts: 4 Join Date: Jan 2012
Hi have any one found a solution to this problem??? I'm using Win 7 pro 64 bit Fireshot 0.97.1 Firfox 11

Posted: 27 Jul 2012 20:28
	Registered User Currently Offline	Posts: 17 Join Date: Jan 2012
^^^ bloody spammer, die in hell.

Posted: 27 Jul 2012 20:35
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
__________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 22 Sep 2012 17:35
	Registered User Currently Offline	Posts: 51 Join Date: Jan 2012
This work on the current version, Firefox 15.0.1. I hope this helps on some users.

Posted: 11 Oct 2012 12:31
	Registered User Currently Offline	Posts: 6 Join Date: Sep 2012
The same problem here: fireshot 0.98.19 Firefox 16 windows 7 I once wanted to try Pro version for 30 days and now it doesn't want to go back to free version again, it keeps asking for license key and doesn't work at all. Reinstalling didn't help.

Posted: 28 Nov 2012 08:41
	Registered User Currently Offline	Posts: 10 Join Date: Aug 2012
It happened again! I purchased Fireshot Pro back in May 2012 and I have had problems with it disappearing from my Firefox toolbar. In any case I cannot use it especially when I update Mozilla Firefox. It was working OK for me until tonight when I updated Firefox to version 17.0. Can anyone suggest a fix for this? Do I uninstall and then re-install using my original License Key? I still have the original Lic key but I would like specific instructions to restore Fireshot. Aside from this bug I love Fireshot and would like to continue using it. Please get back to me.

Posted: 28 Nov 2012 08:43
	Registered User Currently Offline	Posts: 10 Join Date: Aug 2012
BTW my OS is Win XP and my version of Fireshot simply says Fireshot Pro for Firefox, Seamonkey and Thunderbird.

Posted: 28 Nov 2012 08:52
	Registered User Currently Offline	Posts: 10 Join Date: Aug 2012
Sorry folks for my lack of experience. I did find my fireshot Pro version 0.98.19 on my Firefox 17 "my addons" list and it says that it is disabled. Please let me know how to enable it again.

Posted: 28 Nov 2012 09:18
	Registered User Currently Offline	Posts: 10 Join Date: Aug 2012
I finally resolved this folks! For anyone experiencing the same problem you can re-enable your Fireshot Pro on Firefox (whatever version you update to) by updating right in the Firefox-->tools-->extensions-->select extension that has been "disabled"--->click the little gear icon and click "update". Firefox will find and update your addon (Fireshot Pro) and you're back in business. Hope this helps someone else in the same boat!

Posted: 28 Nov 2012 18:20
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
Ok, no problem, thanks for your update! __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 29 Nov 2012 14:15
	Registered User Currently Offline	Posts: 6 Join Date: Sep 2012
Yeah, but the problem with free version is still not resolved, how to use free version again, it doesn' t allow me to after using pro version, is free version no longer available???

Posted: 17 Mar 2013 13:06
	Registered User Currently Offline	Posts: 1 Join Date: Aug 2012
plugin 98.131 FF 19.0 Win7 Pro 64 bit free version installed. keeps prompting with eval has expired, upgrade to pro Joey

Posted: 13 Jan 2014 06:35 Last Edited By: Tip
	Registered User Currently Offline	Posts: 6 Join Date: Jan 2014
My observation: When I activated the trial version for Fireshot PRO, somehow it looks like it stored that information in a place inside FF which can't be deleted (I can't find the information). I have several times reinstalled and deleted all known install and data folders in Windows, but when FS is installed again, it starts automaticaly in FS PRO-version immediately. It seem that it is not possible to delete the correct data to restart FS from scratch for FS to start up in free mode again. May be this also can be a part of the key problem? Windows 8.0 FS 0.98.48 FF 26.0

Posted: 14 Jan 2014 16:40
	Registered User Currently Offline	Posts: 6 Join Date: Sep 2012
I'm posting this every year, I can't make Fireshot to work on my computer at work. Never had any problems at home, but here for last two years I'm trying to use Fireshot and it is always asking me to put the key for PRO version. How can I use free version instead???? firefox: 26.0 Firefox 0.98.47 Win 7 Can someone tell me how to fix this problem??? So annoying!

Posted: 09 Jun 2015 16:04
	Registered User Currently Offline	Posts: 1 Join Date: Jun 2015
i have the same bug, but i never activated the trial of Fireshot Pro however i once used the .exe install from website instead Mozilla Addons reinstalling, deleting files, keys in registry... nothing works seems only creating a new ff profile could help FF 38.0.5, Windows 10 Build 10130 btw, if works flawlessly with FF 31 ESR on Windows XP

Posted: 02 Mar 2014 15:27
	Registered User Currently Offline	Posts: 1 Join Date: Mar 2014
Having the same problem where I've purchased Pro but its telling me my 30 day trial has expired. Plugin version 0.69 OS is Windows XP Thanks __________________ Hay Day Hack

Posted: 04 Jun 2014 12:10
	Registered User Currently Offline	Posts: 10 Join Date: Aug 2012
Problems with Fireshot being updated automatically when the new version came out. I bought the pro version back in May 2012 and had to manually update it whenever either FS or Mozilla Firefox updated for it to work again for me. To date, since Fireshot updated the last time I haven't been able to use it. The message, "Your trial version is up. Upgrade with Fireshot Pro." I have the License Key, please tell me what I have to do to restore my use of the plugin. I cannot update going through the "Tools" option on FF, as I was able to before. Please respond. FS version 98.56 OS is Win XP FF version 29.0.1

Posted: 05 Jun 2014 18:48
	Registered User Currently Offline	Posts: 4 Join Date: Jun 2014
cHROME browser Version 35.0.1916.114 m Pro v uninstalled itself. How do I download a copy?

Posted: 05 Jun 2014 18:50
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
Can you install from here: https://chrome.google.com/webstore/detail/capture-webpage-screensho/mcbpblocgmgfnpjjppndjkmgjaogfceg __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 05 Jun 2014 18:57
	Registered User Currently Offline	Posts: 4 Join Date: Jun 2014
only seeing free version

Posted: 05 Jun 2014 19:00
	Registered User Currently Offline	Posts: 4 Join Date: Jun 2014
correction: is my license. is this youse guys bug or chrome?

Posted: 05 Jun 2014 19:04 Last Edited By: JK
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
You can swith the free version into a fully functional one by switching to Pro and entering your license key. P.S. Chrome is discontinuing supporting NPAPI extensions, this might be the cause of your problem. This problem is solved by the manual installation. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 05 Jun 2014 19:10
	Registered User Currently Offline	Posts: 4 Join Date: Jun 2014
GOT IT & SOME OTHERS NOW. THANK YOU!

Posted: 05 Jun 2014 19:22
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
You're welcome! __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 05 Jun 2014 19:56
	Registered User Currently Offline	Posts: 14 Join Date: Jun 2011
i gave up on fireshot a long, long, long, long time ago. i personally would suggest caprurewizpro.

Posted: 05 Jun 2014 20:01
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
KrazdKiller, it's nice to see you again. What was wrong with FireShot? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 06 Jun 2014 13:50
	Registered User Currently Offline	Posts: 6 Join Date: Sep 2012
Great to see admin finally responding here. Can you let me know if you discontinued free version for Firefox? Can't get it to work for last two years. A lot of people have the same problem. Wehn I start fireshot it keeps asking for the licence key to pro version, and there is no way to say "No thanks use free isntead" or something like that, how can I use free version? It doesn't allow to. Reinstalling didn't help.

Posted: 21 Jan 2016 03:34
	Registered User Currently Offline	Posts: 1 Join Date: Jan 2016
Does this work? I accidentally clicked "Switch to Pro!" and now I cannot use it anymore. It always asks me to input the license key which I do not have because I did not purchase this. I'm pretty much happy with the free one. Hope this still has fix. Thanks!

Posted: 21 Jan 2016 04:11
	Registered User Currently Offline	Posts: 14 Join Date: Jun 2011
you can't tell me this abcient program is still around

Recent topics	Replies	Views	Last Poster
Fireshot 0.69 and Firefox : only one shot by session ?	1	3490
Images clipped to Clipboard won't post to Outlook/MS Word	1	2349
Folder opens after page screenshot is taken (annoying)	3	4148
how to reopen a already captured screenshot page and update it	2	4015
Padding %n in filename pattern	2	3873
Order of Images	3	2337
Custom filenames	2	4086
Numerous reversions from Pro to trial version	1	3155
FireShot screenshot extension not on menu or toolbar	1	3465
Upload scrolling screenshot to easycaptures site	4	4681