Fire shot capturing black screen instead of intended content. Pleaes help

Question

I just purchased the license to use the program regularly but all of the screen captures are coming back and just a blank/blank document which completely defeats the purpose of purchasing the license. Can someone get back to me about hot to fix the problem as soon as possible.

thank you[img][img]null[/img][/img]

Accepted Answer

Warning before posting bugreports: please take into account that your bugreports will be ignored if you don't include the following info about your problem: Plugin version (i.e. FireShot 0.45) OS type and version (i.e. MS Windows XP Professional SP2, English) Version of Firefox (i.e. Firefox/2.0.0.14) Steps to reproduce the bug (i.e. Start FX, open FireShot editor, create a shape and try to save - you'll get an access violation xxxxxx)

Posted: 16 Apr 2012 22:43
	Registered User Currently Offline	Posts: 2 Join Date: Apr 2012
I just purchased the license to use the program regularly but all of the screen captures are coming back and just a blank/blank document which completely defeats the purpose of purchasing the license. Can someone get back to me about hot to fix the problem as soon as possible. thank you[img][img]null[/img][/img]

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