Posted: 25 May 2011 16:37 | ||
Registered User Currently Offline |
Posts: 4 Join Date: Mar 2011 |
|
Hi,
I have the feeling I entered this problem earlier, but I can't find it, so again. Since acquiring a new pc and reinstalling Fireshot Pro I have a problem. When I try to make a 'shot' of a region of my desktop it captures a region 2 or 3 centimeters higher. When I start and get the cross hairs 5 cm or so of the upper part of my screen turns black and can't be used. I use an ATI / AMD Radeon HD6790 graphics card on Windows 7 64 bit on a 24' led/lcd screen (used that with my old pc too with no problems). The last time I tried to take the screen shot a bit lower to compensate I got the region twice: one with the 2cm cut off and a nearly right one on top of it. It makes the program useless. BTW Fireshot in Chrome and in IE9 is okay. Hopes someone can help... Kind regards, Gert It makes |
Posted: 25 May 2011 16:43 | ||
Administrator Currently Offline |
Posts: 4281 Join Date: Jan 2007 |
|
FireShot does not capture desktop contents. Do you mean Screenshot Studio? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
Posted: 26 May 2011 11:00 | ||
Registered User Currently Offline |
Posts: 4 Join Date: Mar 2011 |
|
Hi JK,
Yes, I mean Screenshot Studio. Sorry. Kind regards, Gert |
Posted: 26 May 2011 11:37 | ||
Administrator Currently Offline |
Posts: 4281 Join Date: Jan 2007 |
|
Any chance to get in touch with you via Skype and see it via desktop sharing? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
Posted: 26 May 2011 11:59 | ||
Registered User Currently Offline |
Posts: 4 Join Date: Mar 2011 |
|
Hi JK,
Yes, that's okay with me. can I give you my Skype adress by mail please, don't like to put it in the open here. Kind regards, Gert |
Posted: 27 Apr 2013 20:26 | ||
Registered User Currently Offline |
Posts: 54 Join Date: Mar 2013 |
|
Hi Gring, I'm just curious, how were you able to set this up? |
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