captured screenshot is too high

Question

Hi,

I have the feeling I entered this problem earlier, but I can't find it, so again.

Since acquiring a new pc and reinstalling Fireshot Pro I have a problem. When I try to make a 'shot' of a region of my desktop it captures a region 2 or 3 centimeters higher.

When I start and get the cross hairs 5 cm or so of the upper part of my screen turns black and can't be used.

I use an ATI / AMD Radeon HD6790 graphics card on Windows 7 64 bit on a 24' led/lcd screen (used that with my old pc too with no problems).

The last time I tried to take the screen shot a bit lower to compensate I got the region twice: one with the 2cm cut off and a nearly right one on top of it.

It makes the program useless. BTW Fireshot in Chrome and in IE9 is okay.

Hopes someone can help...

Kind regards,
Gert
It makes

Accepted Answer

FireShot does not capture desktop contents. Do you mean Screenshot Studio?

Answer

Any chance to get in touch with you via Skype and see it via desktop sharing?

Posted: 25 May 2011 16:37
	Registered User Currently Offline	Posts: 4 Join Date: Mar 2011
Hi, I have the feeling I entered this problem earlier, but I can't find it, so again. Since acquiring a new pc and reinstalling Fireshot Pro I have a problem. When I try to make a 'shot' of a region of my desktop it captures a region 2 or 3 centimeters higher. When I start and get the cross hairs 5 cm or so of the upper part of my screen turns black and can't be used. I use an ATI / AMD Radeon HD6790 graphics card on Windows 7 64 bit on a 24' led/lcd screen (used that with my old pc too with no problems). The last time I tried to take the screen shot a bit lower to compensate I got the region twice: one with the 2cm cut off and a nearly right one on top of it. It makes the program useless. BTW Fireshot in Chrome and in IE9 is okay. Hopes someone can help... Kind regards, Gert It makes

Posted: 25 May 2011 16:43
	Administrator Currently Offline	Posts: 4265 Join Date: Jan 2007
FireShot does not capture desktop contents. Do you mean Screenshot Studio? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 26 May 2011 11:00
	Registered User Currently Offline	Posts: 4 Join Date: Mar 2011
Hi JK, Yes, I mean Screenshot Studio. Sorry. Kind regards, Gert

Posted: 26 May 2011 11:37
	Administrator Currently Offline	Posts: 4265 Join Date: Jan 2007
Any chance to get in touch with you via Skype and see it via desktop sharing? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 26 May 2011 11:59
	Registered User Currently Offline	Posts: 4 Join Date: Mar 2011
Hi JK, Yes, that's okay with me. can I give you my Skype adress by mail please, don't like to put it in the open here. Kind regards, Gert

Posted: 27 Apr 2013 20:26
	Registered User Currently Offline	Posts: 54 Join Date: Mar 2013
Hi Gring, I'm just curious, how were you able to set this up?

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