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FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Public Support

captured screenshot is too high

Pages: 1
Posted:  25 May 2011 16:37
Hi,

I have the feeling I entered this problem earlier, but I can't find it, so again.

Since acquiring a new pc and reinstalling Fireshot Pro I have a problem. When I try to make a 'shot' of a region of my desktop it captures a region 2 or 3 centimeters higher.

When I start and get the cross hairs 5 cm or so of the upper part of my screen turns black and can't be used.

I use an ATI / AMD Radeon HD6790 graphics card on  Windows 7 64 bit on a 24' led/lcd screen (used that with my old pc too with no problems).

The last time I tried to take the screen shot a bit lower to compensate I got the region twice: one with the 2cm cut off and a nearly right one on top of it.

It makes the program useless. BTW Fireshot in Chrome and in IE9 is okay.

Hopes someone can help...

Kind regards,
Gert
It makes
Posted:  25 May 2011 16:43
FireShot does not capture desktop contents. Do you mean Screenshot Studio?
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Posted:  26 May 2011 11:00
Hi JK,

Yes, I mean Screenshot Studio. Sorry.

Kind regards,

Gert
Posted:  26 May 2011 11:37
Any chance to get in touch with you via Skype and see it via desktop sharing?
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There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  26 May 2011 11:59
Hi JK,

Yes, that's okay with me. can I give you my Skype adress by mail please, don't like to put it in the open here.

Kind regards,

Gert
Posted:  27 Apr 2013 20:26
Hi Gring, I'm just curious, how were you able to set this up?
Pages: 1


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