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FireShot: Full Webpage Screenshots + Annotations for Firefox, Chrome, Opera, Edge and Internet Explorer / FireShot and Screenshot Studio Support / Bug Reports / 

To the people suffering from FireShot reversions to free version and asking the key/serial regularly

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Posted:  17 Mar 2012 19:17
Fine. The problem is in Firefox. When it updates, it forgets that FireShot is registered. My mistake to rely on Firefox's technology of storing the critical data.
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Posted:  19 Apr 2012 19:17
Hi have any one found a solution to this problem???

I'm using
Win 7 pro 64 bit
Fireshot 0.97.1
Firfox 11
Posted:  27 Jul 2012 20:28
^^^ bloody spammer, die in hell.
Posted:  27 Jul 2012 20:35

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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  22 Sep 2012 17:35
This work on the current version, Firefox 15.0.1. I hope this helps on some users. https://imagicon.info/cat/13-77/smile3.png
Posted:  11 Oct 2012 12:31
The same problem here:
fireshot 0.98.19
Firefox 16
windows 7

I once wanted to try Pro version for 30 days and now it doesn't want to go back to free version again, it keeps asking for license key and doesn't work at all. Reinstalling didn't help.
Posted:  28 Nov 2012 08:41
It happened again!

I purchased Fireshot Pro back in May 2012 and I have had problems with it disappearing from my Firefox toolbar.  In any case I cannot use it especially when I update Mozilla Firefox.  It was working OK for me until tonight when I updated Firefox to version 17.0.  Can anyone suggest a fix for this?  Do I uninstall and then re-install using my original License Key?  I still have the original Lic key but I would like specific instructions to restore Fireshot.  Aside from this bug I love Fireshot and would like to continue using it.  Please get back to me.
Posted:  28 Nov 2012 08:43
BTW my OS is Win XP and my version of Fireshot simply says Fireshot Pro for Firefox, Seamonkey and Thunderbird.
Posted:  28 Nov 2012 08:52
Sorry folks for my lack of experience.  I did find my fireshot Pro version 0.98.19 on my Firefox 17 "my addons" list and it says that it is disabled.  Please let me know how to enable it again.
Posted:  28 Nov 2012 09:18
I finally resolved this folks!  For anyone experiencing the same problem you can re-enable your Fireshot Pro on Firefox (whatever version you update to) by updating right in the Firefox-->tools-->extensions-->select extension that has been "disabled"--->click the little gear icon and click "update".  Firefox will find and update your addon (Fireshot Pro) and you're back in business.  Hope this helps someone else in the same boat!
Posted:  28 Nov 2012 18:20
Ok, no problem, thanks for your update!
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  29 Nov 2012 14:15
Yeah, but the problem with free version is still not resolved, how to use free version again, it doesn' t allow me to after using pro version, is free version no longer available???
Posted:  17 Mar 2013 13:06
plugin 98.131
FF 19.0
Win7 Pro 64 bit
free version installed.  keeps prompting with eval has expired, upgrade to pro
Joey
Posted:  13 Jan 2014 06:35   Last Edited By: Tip
My observation:

When I activated the trial version for Fireshot PRO, somehow it looks like it stored that information in a place inside FF which can't be deleted (I can't find the information). I have several times reinstalled and deleted all known install and data folders in Windows, but when FS is installed again, it starts automaticaly in FS PRO-version immediately. It seem that it is not possible to delete the correct data to restart FS from scratch for FS to start up in free mode again. May be this also can be a part of the key problem?

Windows 8.0
FS 0.98.48
FF 26.0
Posted:  14 Jan 2014 16:40
I'm posting this every year, I can't make Fireshot to work on my computer at work. Never had any problems at home, but here for last two years I'm trying to use Fireshot and it is always asking me to put the key for PRO version. How can I use free version instead????

firefox: 26.0
Firefox 0.98.47
Win 7

Can someone tell me how to fix this problem??? So annoying!
Posted:  02 Mar 2014 15:27
Having the same problem where I've purchased Pro but its telling me my 30 day trial has expired.
Plugin version 0.69
OS is Windows XP

Thanks
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Posted:  04 Jun 2014 12:10
Problems with Fireshot being updated automatically when the new version came out.  I bought the pro version back in May 2012 and had to manually update it whenever either FS or Mozilla Firefox updated for it to work again for me.  To date, since Fireshot updated the last time I haven't been able to use it.  The message, "Your trial version is up.  Upgrade with Fireshot Pro."  I have the License Key, please tell me what I have to do to restore my use of the plugin.  I cannot update going through the "Tools" option on FF, as I was able to before.
Please respond.
FS version 98.56
OS is Win XP
FF version  29.0.1
Posted:  05 Jun 2014 18:48
cHROME  browser Version 35.0.1916.114 m
Pro v uninstalled itself.   How do I download a copy?
Posted:  05 Jun 2014 18:50
Can you install from here:

https://chrome.google.com/webstore/detail/capture-webpage-screens ...
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  05 Jun 2014 18:57
only seeing free version
Posted:  05 Jun 2014 19:00
correction: is my license. is this youse guys bug or chrome?
Posted:  05 Jun 2014 19:04   Last Edited By: JK
You can swith the free version into a fully functional one by switching to Pro and entering your license key.

P.S. Chrome is discontinuing supporting NPAPI extensions, this might be the cause of your problem. This problem is solved by the manual installation.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  05 Jun 2014 19:10
GOT IT & SOME OTHERS NOW.  THANK YOU!
Posted:  05 Jun 2014 19:22
You're welcome!
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  05 Jun 2014 19:56
i gave up on fireshot a long, long, long, long time ago.  i personally would suggest caprurewizpro.
Posted:  05 Jun 2014 20:01
KrazdKiller, it's nice to see you again. What was wrong with FireShot?
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  06 Jun 2014 13:50
Great to see admin finally responding here.
Can you let me know if you discontinued free version for Firefox? Can't get it to work for last two years. A lot of people have the same problem. Wehn I start fireshot it keeps asking for the licence key to pro version, and there is no way to say "No thanks use free isntead" or something like that, how can I use free version? It doesn't allow to. Reinstalling didn't help.
Posted:  09 Jun 2015 16:04
i have the same bug, but i never activated the trial of Fireshot Pro
however i once used the .exe install from website instead Mozilla Addons
reinstalling, deleting files, keys in registry... nothing works
seems only creating a new ff profile could help

FF 38.0.5, Windows 10 Build 10130



btw, if works flawlessly with FF 31 ESR on Windows XP
Posted:  21 Jan 2016 03:34
Does this work? I accidentally clicked "Switch to Pro!" and now I cannot use it anymore. It always asks me to input the license key which I do not have because I did not purchase this. I'm pretty much happy with the free one. Hope this still has fix. Thanks!
Posted:  21 Jan 2016 04:11
you can't tell me this abcient program is still around
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