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FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports

A BUG.........and where is email support???

Pages: 1
Posted:  28 Jan 2014 11:03
Or now that they have my money, they could care less................


I get a "failed to access folder ........" when trying to save a screenshot.  I am on the newest version and a PAID subscriber for Fireshot.  It seems you have had this bug before...........please fix ASAP.  I am baffled as to why a bug that you previously "fixed" is back in a new version.....poor coding?

PlugIn Version is 0.98.47
OS is Win7 Professional
Firefox version is 26.0
Steps to create:  Fireshot capture will not save.  Error:  "failed to access folder......
Pages: 1
Posted:  29 Jan 2014 18:57
When you say failed to access folder, which destination folder is this configured? Additionally, just to verify, are you logged in as admin?
Posted:  30 Jan 2014 05:14
Yes, I'm logged in as Administrator and I have always saved to the desktop.  Nothing has been changed except for the buggy release of a new version on January 24.
Posted:  30 Jan 2014 06:51
Hi, thank you for your feedback. I've just sent you an email.
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Pages: 1

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