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FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports

Update availabe message lets Firebug stop working

Pages: 1
Posted:  27 Jul 2011 09:37

Currently my Fireshot is not working. Everytime I want to use it, I get the message:

"The Update is available, please update the program."

If I search for available updates, Firefox is not able to find any. It seems that this happens because the latest version (0.92) is not yet officially verified by Mozilla. The latest official version on the Mozilla add-on page is still 0.91. You can only find the new 0.92 version if you go to the list of all add-on versions.

In any case I don't understand why Fireshot is refusing to work when an update is availabe. Why don't you just inform the user about the availabe update and let the software continue to work? The current behaviour seems a bit annoying to me.
Posted:  27 Jul 2011 09:45
Sorry, got an error in the topic: I mean Fireshot, not Firebug.

The update message appears in Fireshot Version 0.91.
Browsers used: Firefox 3.6.18 on WinXP SP3 and Firefox 5.0.1 on Win7.
The message appears when I use any Fireshot functionality after starting Firefox. After that Fireshot does not work anymore.
Posted:  27 Jul 2011 13:01
Same problem here, after clicking away the pop up asking for the avaiable update.

installed the available update (https://screenshot-program.com/ Trial Version of Screenshot Studio), clicked the appearing toolbar away, never managed to reactivate it. deinstalled and reinstalled a fresh basic fireshot add-on (FireShot  0.91), same problem still there.

Plugin version:  FireShot  0.91
Version of Firefox: Firefox 3.6.3
OS type and version: MS windows XP, SP 3

Steps to reproduce the bug:
* open FX, try to take screenshot with fireshot and save it, nothing happens.
Posted:  28 Jul 2011 12:25
same problem here with Fireshot 0.91 in Firefox 5.0(german) and Win NT
Posted:  28 Jul 2011 12:55
Same problem sad

Mozilla/5.0 (Windows NT 6.1; rv:5.0) Gecko/20100101 Firefox/5.0

Btw, this plugin is awesome smile
Posted:  28 Jul 2011 14:28
+1000 ((((((
Posted:  28 Jul 2011 18:40
Posted:  28 Jul 2011 19:04
Same here!sad
Posted:  28 Jul 2011 23:05
Same problem - fireshot does not function on windows 7.

MS Windows 7 build 7600
FF 3.6.17

When attempting to use fireshot, a windows popup box appears. The message is in broken English. It says, "The updates is available, please update the program"

You are then redirected to a screen trying to sell you some other product with a 15 day trial period.

I have installed and removed fireshot .91 and .87

We have 4 W7 Dell machines in the office. This happens on all machines.
Posted:  29 Jul 2011 02:59
Same problem. I'm using FF 3.6.15 and have tried to update Fireshot but only get Fireshot 0.91.

When I attempt to screen capture I hear the camera click noise and a page opens to the update page, but I cannot get a screen shot.
Posted:  29 Jul 2011 09:49
As a temporary solution:

You can manually install version 0.92 from https://addons.mozilla.org/en-US/firefox/addon/fireshot/versions/

This version is not yet verified by mozilla but it works and stops the update message.

It seems that Fireshot is checking if there is a new version, finds the 0.92 one and therefore presents the message to the user. The add-on update functionality does not find the new version because it has not yet been verified and the mozilla add-on page presents the 0.91 version as latest.

Hope that helps some people to get their Fireshot working again.

BUT: I really don't understand why Fireshot is designed to stop working if there is an update available. That's just annoying!
Posted:  01 Aug 2011 22:53
same problem, windows 7, firefox 5.  quit working about 3 weeks ago.  thanks for .92 recommendation, will try that.
Posted:  02 Aug 2011 09:02
The 0.92 version is fully reviewed and available for installation: https://addons.mozilla.org/en-US/firefox/addon/fireshot/
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  04 Aug 2011 09:23
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Posted:  22 Aug 2011 12:05
Pages: 1

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