FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports
Since Chrome has updated the screenshot extension fails to capture.
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| Posted: 27 Jul 2021 13:35 | ||
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Registered User |
Posts: 7 Join Date: Jan 2020 |
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Good afternoon, It appears that Chrome has updated and has broken the Fireshot extension.
Plugin version - FireShot 0.99.1 --------------------------------------------------------------------------------------------------------- OS type and version - Windows 10 Enterprise ver 1909 (OS Build 18363.1500) --------------------------------------------------------------------------------------------------------- Version of browser - 92.0.4515.107 (Official Build) (64-bit) --------------------------------------------------------------------------------------------------------- Steps to reproduce the bug - Restart browser and select capture page in full and choose to save to PDF or any other format, page performs 1st scroll then stops. When you click the screenshot extension icon you just get the option to 'Stop capturing'. Closing the browser and reopens gives you the normal menu again but it breaks again as soon as you try to capture. I have renamed the Chrome extensions folder, removed the extension and re-added but this is still an issue. --------------------------------------------------------------------------------------------------------- Webpage URL causing this problem - All pages where Fireshot has to scroll. I look forward to your reply. Regards, Mark. |
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| Posted: 28 Jul 2021 04:05 | ||
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Administrator Currently Offline |
Posts: 4281 Join Date: Jan 2007 |
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Hello and thank you for your report!
Please get the explanation and instructions how to fix it here: https://getfireshot.com/sup/art3122.htm __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 29 Jul 2021 15:29 | ||
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Registered User |
Posts: 7 Join Date: Jan 2020 |
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Thank you @JK
I can confirm this works for me. Do you by any chance have an estimated date for the fix? (I won't hold you to it  )
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| Posted: 29 Jul 2021 15:57 Last Edited By: mlaylward | ||
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Registered User Currently Offline |
Posts: 1 Join Date: Jul 2021 |
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| Hello! This work around worked for me for full screen view frames but when I right click and click "Inspect" to make the screen smaller to be in "Mobile View" the snagging stops again and I get the "Stop capturing" error. Please help! It worked perfectly the past 2+ years and now won't work with the new Chrome update. | ||
| Posted: 29 Jul 2021 16:04 | ||
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Administrator Currently Offline |
Posts: 4281 Join Date: Jan 2007 |
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The update is here: https://chrome.google.com/webstore/detail/take-webpage-screenshots/mcbpblocgmgfnpjjppndjkmgjaogfceg __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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