»User:
»Password:
Remember Me? 
FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Public Support

Screen capture chrome extension causes PaperPort 12 crash - every time.

Pages: 1
Posted:  20 Nov 2019 01:31
[NOTE: I might have posted this in the wrong Forum, so I am RE-posting it here]

I've been wanting to take advantage of your Lifetime Pro offer, but there is something extremely serious stopping me from doing so. My System is a Windows 7 Pro Desktop run by an AMD F-Series 6-Core Processor with 16GB RAM and 500GB SSD. FireShot Version is 0.98.97.1. Issue is with Chrome or Brave, same for either. Problem happens on any web page. Logs have been cleared since the last time I had this problem, so I cannot send them. >>> Issue: I can print most web pages in Chrome or Brave as "Save to PDF" and get the embedded Links in the document, which is the main feature I want. However, some I cannot. That's what attracted me to FireShot. Problem is, whenever I save a screen capture to PDF (not "Copy Image" ) to a folder that is open in PaperPort 12.1, clicking on that image to view it (whether with PaperPort ImageView or Fox-it) causes PaperPort to completely lock up. We're talking HARD LOCK here, requiring a visit to Task Manager to stop the application and all related Services and Processes. Sometimes it will lock up the entire PC, requiring a hard, forced shutdown and reboot of the PC. This happens EVERY TIME. I have tried directing the PDF save to a folder that is not open in PaperPort, but when visiting that folder later in PaperPort and attempting to open that PDF, the same thing happens. I do not have this problem or anything similar with any other software, browser or extension. The only thing I can use FireShot for that doesn't cause this issue is for saving whole pages as "Copy Image" but without the Links. That's just not enough to justify spending the money for the Pro version, Subscription, No Subscription, or otherwise. I cannot or even would not change using PaperPort as that is Mission Critical Business Software for me at present. Any ideas? -Gary
Posted:  04 Dec 2019 12:05
Hello Gary. Can you please send me one of the PDFs created by FireShot, that cause this problem to contacts@getfireshot.com ?

Thanks.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Pages: 1


Recent topics Replies Views Last Poster
Brave Browser
1 2667
Capturing Twitter profile - full web page goes blank after scrolling long distance
1 1237
links from ancestry don't work in acrobat--screenshots with pro in chrome and edge
0 1080
How are we notified about updates?
1 1112
fireshot-install-0_98_97_2.exe - Install Error - Kaspersky safebrowser KIS... copy failed
2 1257
Cannot convert full web page to PDF
4 1342
Upgraded to Pro/Stopped Working
14 1251
Unable to Save website as Multipage PDF
1 1163
Unable to download
4 1266
ThunderBird error previous capturing was not finished yet please complete it before starting a new o
1 1075