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Screen capture chrome extension causes PaperPort 12 crash - every time.

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Posted:  20 Nov 2019 01:31
[NOTE: I might have posted this in the wrong Forum, so I am RE-posting it here]

I've been wanting to take advantage of your Lifetime Pro offer, but there is something extremely serious stopping me from doing so. My System is a Windows 7 Pro Desktop run by an AMD F-Series 6-Core Processor with 16GB RAM and 500GB SSD. FireShot Version is Issue is with Chrome or Brave, same for either. Problem happens on any web page. Logs have been cleared since the last time I had this problem, so I cannot send them. >>> Issue: I can print most web pages in Chrome or Brave as "Save to PDF" and get the embedded Links in the document, which is the main feature I want. However, some I cannot. That's what attracted me to FireShot. Problem is, whenever I save a screen capture to PDF (not "Copy Image" ) to a folder that is open in PaperPort 12.1, clicking on that image to view it (whether with PaperPort ImageView or Fox-it) causes PaperPort to completely lock up. We're talking HARD LOCK here, requiring a visit to Task Manager to stop the application and all related Services and Processes. Sometimes it will lock up the entire PC, requiring a hard, forced shutdown and reboot of the PC. This happens EVERY TIME. I have tried directing the PDF save to a folder that is not open in PaperPort, but when visiting that folder later in PaperPort and attempting to open that PDF, the same thing happens. I do not have this problem or anything similar with any other software, browser or extension. The only thing I can use FireShot for that doesn't cause this issue is for saving whole pages as "Copy Image" but without the Links. That's just not enough to justify spending the money for the Pro version, Subscription, No Subscription, or otherwise. I cannot or even would not change using PaperPort as that is Mission Critical Business Software for me at present. Any ideas? -Gary
Posted:  04 Dec 2019 12:05
Hello Gary. Can you please send me one of the PDFs created by FireShot, that cause this problem to contacts@getfireshot.com ?

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