Upgraded to Pro/Stopped Working

Question

I've had great success using the free version of the software to download high-resolution maps from googlemaps using Google Map Customizer on Chrome.
(https://www.chengfolio.com/google_map_customizer#satellitemap). The image files I was producing using the free version were 12000 X 12000 pixels, so about 300mb. No problem.

I wanted to try to double that resolution, but after capturing the screenshots, fireshot reported that the file was too large. So I upgraded to pro. Now when I run fireshot it goes through the motions of capturing the screenshots... and then nothing. It doesn't seem to dump the file anywhere, it doesn't open another tab, and it doesn't open an editing session. Just... nothing. I went back to the old resolution and am having the same problem. The upgrade seems to have tanked me.

Time-sensitive project. Thanks for any help.

Accepted Answer

Hello Hunter, I apologize for such an inconvenience. Handling such a big amount of graphic data can be tricky. But we've developed the save as PDF option specifically for such cases. I just tested it with 12000x12000 and it worked fine. Can you please let me know, if this solves your problem?

Answer

The file is still being produced after you close the Save As dialog. Can you please give FireShot some time to complete saving to file before you open it?

Answer

Just to make sure - are you using the option 'Capture entire page and save as PDF'? Thanks.

Answer

Thank you. What dimensions do you enter: 12000x12000 ?

Answer

Thank you - I apologize for this problem. I suspect there's a memory issue, which I cannot catch on my config. Since I cannot solve this right now, I can cancel your order and revert your FS version back to Lite.

Answer

Thank you for your staying with us. We'll introduce a new saver to PDF in the next update - I'm sure it will solve this issue. Appreciate your time and efforts.

Answer

Since we've came up to a temporary solution, may I ask you about removing the support request on our listing at Chrome Web Store? https://chrome.google.com/webstore/detail/take-webpage-screenshots/mcbpblocgmgfnpjjppndjkmgjaogfceg?hl=en Thank you!

Answer

One key can be used personally on 2 PCs and 2 personal laptops.

Posted: 05 Nov 2019 09:56
	Registered User	Posts: 6 Join Date: Nov 2019
I've had great success using the free version of the software to download high-resolution maps from googlemaps using Google Map Customizer on Chrome. (https://www.chengfolio.com/google_map_customizer#satellitemap). The image files I was producing using the free version were 12000 X 12000 pixels, so about 300mb. No problem. I wanted to try to double that resolution, but after capturing the screenshots, fireshot reported that the file was too large. So I upgraded to pro. Now when I run fireshot it goes through the motions of capturing the screenshots... and then nothing. It doesn't seem to dump the file anywhere, it doesn't open another tab, and it doesn't open an editing session. Just... nothing. I went back to the old resolution and am having the same problem. The upgrade seems to have tanked me. Time-sensitive project. Thanks for any help.

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