Remember Me? 
FireShot - Full webpage screenshot tool support forum / Browser Extension / Premium Support

Upgraded to Pro/Stopped Working

Pages: 1
Posted:  05 Nov 2019 09:56
I've had great success using the free version of the software to download high-resolution maps from googlemaps using Google Map Customizer on Chrome.
(https://www.chengfolio.com/google_map_customizer#satellitemap).  The image files I was producing using the free version were 12000 X 12000 pixels, so about 300mb.  No problem.

I wanted to try to double that resolution, but after capturing the screenshots, fireshot reported that the file was too large.  So I upgraded to pro.  Now when I run fireshot it goes through the motions of capturing the screenshots... and then nothing.  It doesn't seem to dump the file anywhere, it doesn't open another tab, and it doesn't open an editing session.  Just... nothing.  I went back to the old resolution and am having the same problem.  The upgrade seems to have tanked me. 

Time-sensitive project.  Thanks for any help.
Pages: 1



This is the Premium Support area for the users who have purchased FireShot Pro or Screenshot Studio products.

Please Login or Register to see a full thread.



Recent topics Replies Views Last Poster
Unable to Save website as Multipage PDF
1 992
Unable to download
4 1124
ThunderBird error previous capturing was not finished yet please complete it before starting a new o
1 950
Upgrading from version .96 to .97
4 1081
Screenshot a whole page element
0 957
FS version 0.98.97 causes Browser Console window to open with Firefox
3 1293
Macbook screen capture chrome extension Pro Support
2 1127
Screenshot extension not working with Thunderbird 68.1.0.
0 1167
Option to Select Produced PDF Page Size when saving web page as PDF?
15 1929
pro in linux
9 2093