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FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Public Support

Images cut off when capturing whole page

Pages: 1
Posted:  30 Jun 2023 18:09
I have an end user that has trouble capturing pages. 

There's a product image on the page, but when capture, only about half of the image is captured.

The rest of the page will capture fine, just the product image is cut off.

When I do this from my PC, the image is fine. 

I'm not sure what setting somewhere is causing this?

I have removed and reinstalled Fireshot, just in case that might help but it has not.

We are using Chrome, also.
Posted:  01 Jul 2023 13:26
Can you please provide an URL? Thank you.
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Posted:  06 Jul 2023 15:27
This is the link to the page in question
https://www.amazon.com/Athletic-Works-Womens-Shelf-Bra-Racerback/dp/B07KPLHRMV

This is what the end user is seeing when saving

https://i.imgur.com/XXU1Jeg.png
Pages: 1


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