Error: You have specified an invalid e-mail address

Question

Hi there,

I've just purchased a license but when I tried to sign up to the forum with the same email address I used to purchase, it wouldn't let me. I was able to sign up to post this thread with a gmail address.

I'm using a custom domain name to help filter spam. This is likely the cause of the issue, though I don't understand why I was able to purchase the license with that email but not sign up for the support forum.

Accepted Answer

Hello. Thank you for your question. I am sorry for this confusion. The support area is not connected with your order, so it needs a manual registration step to start using it. Please add your serial key in 'My preferences' to gain access to the Premium support area.

Posted: 27 Nov 2023 13:33
	Registered User Currently Offline	Posts: 1 Join Date: Nov 2023
Hi there, I've just purchased a license but when I tried to sign up to the forum with the same email address I used to purchase, it wouldn't let me. I was able to sign up to post this thread with a gmail address. I'm using a custom domain name to help filter spam. This is likely the cause of the issue, though I don't understand why I was able to purchase the license with that email but not sign up for the support forum.

Posted: 27 Nov 2023 14:33
	Administrator Currently Offline	Posts: 4440 Join Date: Jan 2007
Hello. Thank you for your question. I am sorry for this confusion. The support area is not connected with your order, so it needs a manual registration step to start using it. Please add your serial key in "My preferences" to gain access to the Premium support area. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

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