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FireShot: Full Webpage Screenshots + Annotations for Firefox, Chrome, Opera, Edge and Internet Explorer / FireShot and Screenshot Studio Support / Bug Reports / 

Creating crash dump failed. Error: 123

Pages: 1
Posted:  13 Feb 2018 17:41
Hi,

When trying to do a full page PDF screenshot the page below in Firefox I am getting this error:

Creating crash dump failed. Error: 123

This problem started happening in Nov/Dec.

https://www.ishares.com/us/products/239726/?referrer=tickerSearch

Any ideas?

Thanks,
Jacob
Posted:  15 Feb 2018 18:17   Last Edited By: JK
Hello, does it happen only for long web pages?
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Posted:  15 Feb 2018 23:10
Hi,

It seems to only happen on longer pages, however FireShot had no issue with these pages until the end of last year.
Posted:  28 Apr 2018 01:09
I'm having the same problem with both short and long pages.
Posted:  30 Apr 2018 08:39
Hello, for long pages I recommend you saving to PDF - this should fix this memory issue.
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  30 Apr 2018 13:34
Update: saving to PDF would not help to this page either. A fix for this case will be provided with the next update.
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Posted:  31 Aug 2018 03:10
I'm continuing to experience this problem despite the update to the current version.
Posted:  01 Sep 2018 06:38
bobchik, can you please provide more info according to the algorithm at the bottom of this page?
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Posted:  07 Sep 2018 06:54
JK,
Here it is:
Version 0.98.95.1
Windows 10 Pro 64
Firefox: 62.0
Start browser, try using FireShot to perform any operation. The operation will eventually be completed, but in the process the "Creating crash dump failed. Error: 123" message will appear 20-30 times.
Happens 100% with any URL
Posted:  13 Oct 2018 22:20
Hi I do also have problems with FireShot (latest version) crashing when trying to save the created image. In my case to PNG images. Image size is approximately 10000x15000 pixels.
Of note is the fact that the "first tile" in the upper left corner is not the correct tile but some random tile from the webpage, and that the tile changed in the two attempts I made.
FireShot: latest version (downloaded today)
Browser: Chrome
OS: Win 7 ultimate 64 bit
Posted:  13 Oct 2018 22:23
Chrome v 62
Pages: 1