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FireShot: Full Webpage Screenshots + Annotations for Firefox, Chrome, Opera, Edge and Internet Explorer / FireShot and Screenshot Studio Support / Bug Reports / 

Captures staying grayed after update

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Posted:  23 Aug 2016 03:57
I reboot my computer today and Fireshot updated. Every time I select and copy to clipboard, when I paste my capture, it's staying dark like how it shadows when you are making your selection. Its not clearing up on the paste. Which makes that function pretty useless for me and that's the function I usually use. Any fix I can do?
Posted:  23 Aug 2016 04:03
Oh.. and the page that I made a selection from stays gray until I click somewhere on empty space.
Posted:  23 Aug 2016 19:24
This is happening to me also.  I opened another thread about it with no replies so far.   There appears to be no work-around.  Please fix because the product is useless the way it is now.

Herb
Posted:  23 Aug 2016 22:05
Thanks guys, I'm willing to help, but your reports are useless until you provide more info as requested below:

Quote:

    Plugin version (i.e. FireShot 0.98.15)
    OS type and version (i.e. MS Windows XP Professional SP2, English)
    Version of browser (i.e. Firefox/30.0)
    Steps to reproduce the bug (i.e. Start browser, open FireShot editor, create a shape and try to save - you'll get an access violation xxxxxx)
    Webpage URL causing this problem

Logs are greatly appreciated! To get them, press Ctrl+Shift+J in browser and copy the contents of the browser console.

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Posted:  23 Aug 2016 23:36
Capture full screen consistently asks for file name multiple times, and is increasing, currently 10 times.
Capture selection darkens the screen for each attempt, so black text on screen is barely visible. Then as I go through the requests to save, the screen is lighter.

Browser console filter for jsoverlay shows:
funcName FSCB__0 not in scope of this.funcScope fsoverlay.js:1515:16
funcName FSCB__1 not in scope of this.funcScope fsoverlay.js:1515:16
funcName FSCB__2 not in scope of this.funcScope fsoverlay.js:1515:16
funcName FSCB__3 not in scope of this.funcScope fsoverlay.js:1515:16
funcName FSCB__4 not in scope of this.funcScope fsoverlay.js:1515:16
funcName FSCB__5 not in scope of this.funcScope fsoverlay.js:1515:16
funcName FSCB__6 not in scope of this.funcScope fsoverlay.js:1515:16
funcName FSCB__7 not in scope of this.funcScope fsoverlay.js:1515:16
funcName FSCB__8 not in scope of this.funcScope fsoverlay.js:1515:16
funcName FSCB__9 not in scope of this.funcScope fsoverlay.js:1515:16

Fireshot 0.98.88 update installed today
Firefox 47.0.1
Windows 10
does this on every web site I've tried
Posted:  24 Aug 2016 00:20
Same thing's been happening to me today.  I bought the Pro today thinking that's what I needed to do for it to work properly, but still doing the same thing.

Pro V.O.98.88
Windows 7 Professional
Firefox 47.01

I do "Capture Selection" - Copy to Clipboard - and the screen goes grayish and copies dark to my email.  I had to use the "Capture Entire Page" instead.  But I mainly use "Capture Selection".
Posted:  24 Aug 2016 01:41
Fireshot for Firefox 0.98.88
Windows 7
Firefox 47.0
Steps- Right click on page, select Fireshot, select capture selection, copy to clipboard.
All webages
Am I to copy and paste the entire contents of the browser console that comes up? It's a boatload.
Posted:  24 Aug 2016 13:10
Can we get in touch via TeamViewer?
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Posted:  24 Aug 2016 20:21
I too am having the same issues. I used it several times a day. I need it working!
Posted:  24 Aug 2016 20:31
It's working for me today.  It turns a light grey before I highlight, but the highlight area is whiter.  Then when I paste it to my email, it's white where you can see it.
Posted:  24 Aug 2016 20:38
macastro, does it work for you if you open some more Firefox windows with content?
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Posted:  24 Aug 2016 20:46
JK Administrator, I can do a screen shot with you or email you screen shots of what it happening to me.
Posted:  24 Aug 2016 20:50
I tried three different website on Firefox and it's working.  And worked in Explorer and Chrome too.  I did shut down computer yesterday in case that helped.
Posted:  24 Aug 2016 21:03
This still doesn't work and I use it every day.  Can I back out the update?
Posted:  24 Aug 2016 21:04
I JUST restarted my computer and it works fine now. Case closed for me.
Posted:  24 Aug 2016 21:10
Steve, I'm afraid, it will return. I still need somebody with TeamViewer
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Posted:  24 Aug 2016 21:12
yes. the greyed out screen DID return. I do have Join.me so send me a private email so we can get set up.
Posted:  24 Aug 2016 21:18
Sent you an email, Steve.
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Posted:  24 Aug 2016 22:23
Guys, I need some more testing for the new build to make sure it solves this issue. You can find details here: http://getfireshot.com/testing.php
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Posted:  24 Aug 2016 22:52
Take all the time you want but please allow me to load the old build that worked every time
Posted:  24 Aug 2016 22:55   Last Edited By: JK
https://addons.mozilla.org/en-US/firefox/addon/fireshot/versions/

But I'd like you to use the Beta.
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Posted:  26 Aug 2016 00:14
Gray is happening again today.  I tried copying the Log, just don't know how much to copy.  And then this said I had too many words.

Thu Aug 25 2016 16:56:54.0139 GMT-0500 (Central Standard Time) - shouldShowAdBreak() - Checking for allowed actions and levels : leaderboard,S13,5, app-concat.js:60:209
Thu Aug 25 2016 16:56:54.0152 GMT-0500 (Central Standard Time) - Parsed HLS Manifest: -1472162214152ms - 1 quality levels - Play app-concat.js:60:209
Thu Aug 25 2016 16:56:54.0431 GMT-0500 (Central Standard Time) - First frame data loaded: 572ms app-concat.js:60:209
Thu Aug 25 2016 16:56:54.0431 GMT-0500 (Central Standard Time) - User Idle Timer Time Remaining: 25538855 app-concat.js:60:209
funcName FSCB__5 not in scope of this.funcScopefsoverlay.js:1515:16
funcName FSCB__6 not in scope of this.funcScopefsoverlay.js:1515:16
funcName FSCB__7 not in scope of this.funcScopefsoverlay.js:1515:16
Thu Aug 25 2016 17:00:06.0242 GMT-0500 (Central Standard Time) - HLS error: mediaError,bufferStalledError,fatal,false app-concat.js:60:209
Thu Aug 25 2016 17:00:06.0242 GMT-0500 (Central Standard Time) - streaming underrun,1,avg kbps,11970 app-concat.js:60:209
funcName FSCB__8 not in scope of this.funcScopefsoverlay.js:1515:16
Thu Aug 25 2016 17:01:13.0032 GMT-0500 (Central Standard Time) - Factory item retrival attempt status: ok.  Factory size: 2 app-concat.js:60:209
Thu Aug 25 2016 17:01:13.0032 GMT-0500 (Central Standard Time) - PlayerFactory: Player set from engine pool. app-concat.js:60:209
Thu Aug 25 2016 17:01:13.0046 GMT-0500 (Central Standard Time) - Video ad trigger has expired - ignore and reset. app-concat.js:60:209

Thu Aug 25 2016 17:01:14.0053 GMT-0500 (Central Standard Time) - First frame data loaded: 694ms app-concat.js:60:209
Thu Aug 25 2016 17:01:14.0053 GMT-0500 (Central Standard Time) - User Idle Timer Time Remaining: 25279233 app-concat.js:60:209
Using //@ to indicate sourceMappingURL pragmas is deprecated. Use //# insteadjquery.min.js:1
Use of getPreventDefault() is deprecated.  Use defaultPrevented instead.jquery.min.js:3:31293
Warning: NetUtil.asyncFetch() requires the channel to have one of the security flags set in the loadinfo (see nsILoadInfo). Please create channel using NetUtil.newChannel()
Posted:  26 Aug 2016 12:36
macastro, did you install the test version of FireShot? (http://getfireshot.com/testing.php)

I don't see specific logs from this version.
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Posted:  26 Aug 2016 14:11
There's an update for the Pro users. I hope the problem is solved: http://getfireshot.com/fireshot-install.exe
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Posted:  26 Aug 2016 15:17
If I install the beta to test will I be able to get rid of it without installing my other? Or is this the other? (sorry.. I'm a not so young female that's not up on all this stuff anymore)
Posted:  26 Aug 2016 15:26
Nevermind my prev question.  I did it and sent it.
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