Always switching to Lite version

Question

FireShot is always switching to the Lite version even though I have purchased the Pro version.
Each time I have to click on "Try advanced features," which downloads the fireshot-chrome-plugin.exe file, and then I get a notification that I've successfully switched to FireShot Pro. This is really annoying.

Accepted Answer

Thank you for your report. This typically indicates that the helper process fireshot-chrome-plugin.exe was terminated unexpectedly. In most cases, this is caused by third-party security software that kills the process. Could you please check your antivirus logs to find out more about what's happening?

P.S. When that happens, tt's not necessary to click on "Try advanced features" to re-download and run the executable, it's quite enough to go to Extensions and restart the extension by disabling and re-enabling it.
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Posted: 15 Oct 2026 10:36
	Registered User	Posts: 1 Join Date: Oct 2026
FireShot is always switching to the Lite version even though I have purchased the Pro version. Each time I have to click on "Try advanced features," which downloads the fireshot-chrome-plugin.exe file, and then I get a notification that I've successfully switched to FireShot Pro. This is really annoying.

Posted: 16 Oct 2026 23:39
	Administrator Currently Offline	Posts: 4662 Join Date: Jan 2007
Thank you for your report. This typically indicates that the helper process fireshot-chrome-plugin.exe was terminated unexpectedly. In most cases, this is caused by third-party security software that kills the process. Could you please check your antivirus logs to find out more about what's happening? P.S. When that happens, tt's not necessary to click on "Try advanced features" to re-download and run the executable, it's quite enough to go to Extensions and restart the extension by disabling and re-enabling it. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! Last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

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