»User:
»Password:
Remember Me? 
FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Premium Support

Activated license but nor FireShot Pro

Pages: 1
Posted:  01 Sep 2023 00:18
Hello,
I don't have Fireshot Pro capabilities on either Chrome or Safari browsers despite activating my Pro license on each.
Please tell me how to enable Pro on both browsers.
Thank you.

Plugin version (both Chrome & Safari) FireShot 1.12.18
Mac Ventura 13.5.1
Chrome 116.0.5845.110, Safari 16.6

I just purchased a FireShot Pro license and used the link that came with my license email to activate the software in Chrome and got the Pro welcome screen.
I used the same link to activate the license in Safari and got the Lite welcome screen. 
Both browsers show that FireShot is licensed to me.
FireShot menus on both browsers lack the Pro pull down (First item - Capture entire page & edit),
instead they show the unlicensed pull down (First item - Capture selection).
I get the unlicensed menu on all webpages, including getfireshot.com

Javascript console contents for https://getfireshot.com/
CHROME:
pdf.worker.js:1696 The provided value 'moz-chunked-arraybuffer' is not a valid enum value of type XMLHttpRequestResponseType.
supportsMozChunkedClosure @ pdf.worker.js:1696
Show 1 more frame
Show less
contentscript.js:3001 w.fn.init(1)
contentscript.js:3127
(index):117 lazy load
DevTools failed to load source map: Could not load content for chrome-extension://fpbdcofpbclblalghaepibbagkkgpkak/js/purify.min.js.map: System error: net::ERR_BLOCKED_BY_CLIENT
DevTools failed to load source map: Could not load content for chrome-extension://fpbdcofpbclblalghaepibbagkkgpkak/js/tf.min.js.map: System error: net::ERR_BLOCKED_BY_CLIENT
DevTools failed to load source map: Could not load content for https://getfireshot.com/styles/bootstrap.min.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

SAFARI:
[Error] Failed to load resource: the server responded with a status of 404 () (bootstrap.min.css.map, line 0)
Pages: 1

 

 

This is the Premium Support area for the users who have purchased FireShot Pro or Screenshot Studio products.

Please Login or Register to see a full thread.

 

 



Recent topics Replies Views Last Poster
Since update I can't save file
1 403
List of URLs Screenshots - global settings not working
3 517
Additional permissions request for FireShot
3 453
Automatic copy to clipboard
1 534
Sometimes I can't use scroll wheel when I use 'Capture Selected area and...'
2 527
Crashing Firefox all the time
1 394
New laptop - how do I get the pro version back ?
3 474
Cannot capture full page
7 708
I can't scroll through screenshots on this site of chatgpt with Fireshot
4 616
In PDFs, links are not clickable
1 429