Cannot capture full page

Question

I'm trying to capture the full page and edit it but only the visible part of the screen is captured.
Plugin version: FireShot Pro for Chrome v.1.12.18 (64-bit)
OS type and version: Windows 11 Pro version 22H2 OS build 22621.1992
Version of browser: Microsoft Edge Version 115.0.1901.188 (Official build) (64-bit)
Steps to reproduce the bug:
1. Open the page
2. Click on FireShot icon and select Capture entire page and Edit
3. FireShot opens with only the visible part of the page captured.
Webpage URL causing this problem: It is password protected, so it isn't open in the Web

Accepted Answer

Thank you for reporting. Can you please try the option 'Capture selection/element' and check if this provides additional helpers to capture this page just like on this video: https://www.youtube.com/watch?v=LJA0eQgHJWE ?

Answer

Okay I'm using the professional fire shot and I have a website that I'm using control select to capture the entire page on scroll. using the control key simply zooms and doesn't capture. what am I supposed to do? I've watched the YouTube tutorials I've read various things on this forum. nothing is working. please advise Please do not scroll the page using the mouse wheel or the touchpad. The page is scrolled automatically when the cursor reach the boundaries of the screen.

Answer

Unfortunately, this page is not available without logging in. If the layout does not let FireShot to auto scroll it during capturing a selection, I suggest you capturing the page entirely to Editor, the cropping it manually.

Posted: 09 Aug 2023 06:24 Last Edited By: jleme
	Registered User Currently Offline	Posts: 2 Join Date: Aug 2023
I'm trying to capture the full page and edit it but only the visible part of the screen is captured. Plugin version: FireShot Pro for Chrome v.1.12.18 (64-bit) OS type and version: Windows 11 Pro version 22H2 OS build 22621.1992 Version of browser: Microsoft Edge Version 115.0.1901.188 (Official build) (64-bit) Steps to reproduce the bug: 1. Open the page 2. Click on FireShot icon and select Capture entire page and Edit 3. FireShot opens with only the visible part of the page captured. Webpage URL causing this problem: It is password protected, so it isn't open in the Web

Posted: 09 Aug 2023 07:43
	Administrator Currently Offline	Posts: 4265 Join Date: Jan 2007
Thank you for reporting. Can you please try the option "Capture selection/element" and check if this provides additional helpers to capture this page just like on this video: https://www.youtube.com/watch?v=LJA0eQgHJWE ? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 10 Aug 2023 01:11
	Registered User Currently Offline	Posts: 2 Join Date: Aug 2023
YES! It worked!! Thanks a lot! I'm glad I purchased FireShot: great tool and great support!

Posted: 11 Aug 2023 05:32
	Administrator Currently Offline	Posts: 4265 Join Date: Jan 2007
Thank you! __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 07 Sep 2023 20:45
	Registered User Currently Offline	Posts: 6 Join Date: Dec 2020
Okay I'm using the professional fire shot and I have a website that I'm using control select to capture the entire page on scroll. using the control key simply zooms and doesn't capture. what am I supposed to do? I've watched the YouTube tutorials I've read various things on this forum. nothing is working. please advise

Posted: 17 Sep 2023 03:31
	Administrator Currently Offline	Posts: 4265 Join Date: Jan 2007
Quote: Okay I'm using the professional fire shot and I have a website that I'm using control select to capture the entire page on scroll. using the control key simply zooms and doesn't capture. what am I supposed to do? I've watched the YouTube tutorials I've read various things on this forum. nothing is working. please advise Please do not scroll the page using the mouse wheel or the touchpad. The page is scrolled automatically when the cursor reach the boundaries of the screen. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 18 Sep 2023 17:01 Last Edited By: KBConcepts
	Registered User Currently Offline	Posts: 6 Join Date: Dec 2020
Thanks for replying, Even if I do not use scroll the page using the mouse wheel or the touchpad FireShot is not automatically scrolling to capture the entire page. Trying to capture this: Training Please reply back with instruction that work.

Posted: 20 Sep 2023 17:12
	Administrator Currently Offline	Posts: 4265 Join Date: Jan 2007
Unfortunately, this page is not available without logging in. If the layout does not let FireShot to auto scroll it during capturing a selection, I suggest you capturing the page entirely to Editor, the cropping it manually. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

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