»User:
»Password:
Remember Me? 
FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports

Cannot capture full page

Pages: 1
Posted:  09 Aug 2023 06:24   Last Edited By: jleme
I'm trying to capture the full page and edit it but only the visible part of the screen is captured.
Plugin version: FireShot Pro for Chrome v.1.12.18 (64-bit)
OS type and version: Windows 11 Pro version 22H2 OS build 22621.1992
Version of browser: Microsoft Edge Version 115.0.1901.188 (Official build) (64-bit)
Steps to reproduce the bug:
1. Open the page
2. Click on FireShot icon and select Capture entire page and Edit
3. FireShot opens with only the visible part of the page captured.
Webpage URL causing this problem: It is password protected, so it isn't open in the Web
Posted:  09 Aug 2023 07:43
Thank you for reporting. Can you please try the option "Capture selection/element" and check if this provides additional helpers to capture this page just like on this video: https://www.youtube.com/watch?v=LJA0eQgHJWE ?
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  10 Aug 2023 01:11
YES! It worked!! Thanks a lot!

I'm glad I purchased FireShot: great tool and great support!
Posted:  11 Aug 2023 05:32
Thank you! thumb_up
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  07 Sep 2023 20:45
Okay I'm using the professional fire shot and I have a website that I'm using control select to capture the entire page on scroll.   using the control key simply zooms and doesn't capture.   what am I supposed to do?   I've watched the YouTube tutorials I've read various things on this forum.   nothing is working.
please advise
Posted:  17 Sep 2023 03:31
Quote:
Okay I'm using the professional fire shot and I have a website that I'm using control select to capture the entire page on scroll.   using the control key simply zooms and doesn't capture.   what am I supposed to do?   I've watched the YouTube tutorials I've read various things on this forum.   nothing is working.
please advise


Please do not scroll the page using the mouse wheel or the touchpad. The page is scrolled automatically when the cursor reach the boundaries of the screen.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  18 Sep 2023 17:01   Last Edited By: KBConcepts
Thanks for replying,
Even if I do not use scroll the page using the mouse wheel or the touchpad FireShot is not automatically scrolling to capture the entire page.  Trying to capture this: Training
Please reply back with instruction that work.
Posted:  20 Sep 2023 17:12
Unfortunately, this page is not available without logging in.

If the layout does not let FireShot to auto scroll it during capturing a selection, I suggest you capturing the page entirely to Editor, the cropping it manually.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Pages: 1


Recent topics Replies Views Last Poster
I can't scroll through screenshots on this site of chatgpt with Fireshot
4 580
In PDFs, links are not clickable
1 401
split page feature wish
1 397
Browser Selection - Resolution to small
1 409
Ability to save screenshots of specified elements
2 476
Unable to capture full page
1 468
Footer creation and long URL paths
1 434
without extention
1 427
Enter Pro licence under Linux
1 485
How to disable 'New' toolbar icon overlay and opening of page on click
4 549