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FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports

Stops Working When Update Available

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Posted:  27 Aug 2012 04:04   Last Edited By: DigitalPunk
Using Fireshot version 0.98.2 but this issue has been around for a few versions. In Firefox it will not capture at all after it notifies me there is an update available. Nothing happens when select various capturing options.

This is incredibly annoying and leaves me having to do a print screen into a Bitmap image to avoid from losing what screen data I needed to save before having time to install update and restart browser.

XP Pro SP3
Firefox 3.6.27 (yes I know it's old but I like this version)
Posted:  27 Aug 2012 04:27
Just switch off the automatic updates of the addons in the Firefox prefs.
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Posted:  27 Aug 2012 04:50   Last Edited By: mapnnz
Hi JK - same issue but in Chrome. Any fixes?

FireShot 0.98.3
Windows XP
Chrome 21.0.1180.83 m


Thanks!
~M
Posted:  27 Aug 2012 04:57
Yes, I've just submitted an update for Chrome. Should fix this issue.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  27 Aug 2012 05:55
RE: Just switch off the automatic updates of the addons in the Firefox prefs.

Under the Firefox Prefs ---> Advanced Tab ---> Updates nothing is checked as far as "automatically check for updates" is concerned.
Posted:  27 Aug 2012 16:17
I was directed to update. I went to download the updates, received an error message and now I cannot edit or save anything with the fireshot. Using Chrome and XP .
Posted:  28 Aug 2012 12:15
I want to help you guys, but I do not understand the problem.

Any chance to get in touch with you via Skype or TeamViewer (better than Skype)?
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  28 Aug 2012 19:59
Hi JK, I don't use either program but here is what happens. Sometimes over the past year or so I will go to do a screen capture using your wonderful Fireshot program and it will open a pop-up notification saying an update is available. After this pop-up Fireshot will no longer capture the screen via any of the options, even after a reboot, until I update to the new version.

Sometimes I need to capture screenshots of temporary/dynamic content so updating isn't an option right then and there... leaving me with only the "print screen option"

Hope that helps for when the next update comes around.
Posted:  01 Sep 2012 07:06
Hi DigitalPunk, thank you for your suggestions!
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
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