Screen capture chrome extension Error after newest update

Question

Apparently FS was updated again and now I can't use it. It always goes back to the free version, but I can't put in my license. I'm trying to install, but it gives me this error:

There was a problem during FireShot maintenance:

Error copying native host to:
"C:\Users\MyName\AppData\Roaming\FireShot\fireshot-chrome-plugin.exe"

I'm using Chrome Version 68.0.3440.106
I can't tell what version of FireShot I have now since I can't access it.

Accepted Answer

Hello, I'm sorry for this issue - can you tell me, what kind of installer are you using: the one available from the FireShot's menu, or the installer from this link: https://getfireshot.com/fireshot-install.exe ?

Answer

Do you see something suspicious in your Anti-Virus logs?

Answer

GalFriday, please make sure you're having the same FireShot version for both your Chrome instances.

Answer

Can you please send me the native-fireshot.log file to contacts@getfireshot.com ?

Answer

it's located in the %appdata%\FireShot folder. Simple file search can locate it too.

Answer

Thank you for the logs. According to them, I see 2 different versions of FireShot, the 0.98.95 (latest), and previous one. Both addons should have the 0.98.95 version.

Answer

Locate all versions of FireShot on your PC. You can find all profiles by performing a global search for the file fireshot-chrome-plugin.dat. It will give you a list of locations, so you can remove all the entries you don't need. Alternatively, you can update each instance, one-by-one to the latest version.

Answer

You don't need to run them from their home folder. If you want, you can remove these files from the home folder (%appdata%\FireShot), then run Chrome and reinstall the advanced features. P.S. Or make sure Chrome is not running and reinstall https://getfireshot.com/fireshot-install.exe

Posted: 04 Sep 2018 18:39
	Registered User Currently Offline	Posts: 11 Join Date: Dec 2017
Apparently FS was updated again and now I can't use it. It always goes back to the free version, but I can't put in my license. I'm trying to install, but it gives me this error: There was a problem during FireShot maintenance: Error copying native host to: "C:\Users\MyName\AppData\Roaming\FireShot\fireshot-chrome-plugin.exe" I'm using Chrome Version 68.0.3440.106 I can't tell what version of FireShot I have now since I can't access it.

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