Problems with printing a webpage to PDF following recent update

Question

Hi,

I've been using FireShot Pro for some time without any issues. Following the recent update, though — where a new pop-up window of options appeared when saving a PDF (I think something involving selectable text, perhaps, and also headers?) — any PDFs I capture are causing errors when I upload them into my WordPress system.

The only thing I can think of that's changed is the presence of those new settings. Unfortunately, though, I checked the box to stop showing that new settings screen — and now I can't find any way to get back to it. I've tried holding Shift while I click the capture options in the extension menu, but that doesn't do anything.

Do you have any idea why this might be happening? Or, if nothing else, how I can get back to that new settings menu? I don't see those options anywhere in the main FireShot settings, and nothing I do seems to make that pop-up come back.

Thank you.

Accepted Answer

Hello and thank you for reporting. What error do you get in WordPress when you upload the new PDFs? That's very interesting. The trick with the SHIFT key is to keep it pressed ALL THE TIME after you clicked any of the 'Capture' commands until you see the dialog. P.S. You can setup the margins (white space) in the new dialog.

Posted: 15 Jul 2020 16:29
	Registered User Currently Offline	Posts: 8 Join Date: Sep 2018
Hi, I've been using FireShot Pro for some time without any issues. Following the recent update, though — where a new pop-up window of options appeared when saving a PDF (I think something involving selectable text, perhaps, and also headers?) — any PDFs I capture are causing errors when I upload them into my WordPress system. The only thing I can think of that's changed is the presence of those new settings. Unfortunately, though, I checked the box to stop showing that new settings screen — and now I can't find any way to get back to it. I've tried holding Shift while I click the capture options in the extension menu, but that doesn't do anything. Do you have any idea why this might be happening? Or, if nothing else, how I can get back to that new settings menu? I don't see those options anywhere in the main FireShot settings, and nothing I do seems to make that pop-up come back. Thank you.

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