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FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports

webpage stored as PDF is bad

Pages: 1
Posted:  01 Jul 2020 16:37
Plugin version (FireShot 0.98.9blink
OS type and version (Windows 10 version 1909)
Version of browser (Chrome Version 83.0.4103.116)

I just upgraded to the most recent version.  Every two weeks I download a version of the Cigar Insider.  TToday it appeared to do the copy OK but when I open the PDF I get an error saying "The dimensions of this page are out of range.  Page content might be truncated."  And the PDF looks like it is missing at least the first page and is only one page.  The URL is https://www.cigaraficionado.com/cigar-insider/june-30-2020?utm_campaign=Cigar_Insider_06302020&utm_source=CI_063020&utm_medium=email& ...
Not sure you will be able to display as I think it is a restricted access
Posted:  02 Jul 2020 21:32
Hello. Can you please tell me, what program are you using to open the PDF?
Can you also send us this PDF for testing to contacts@getfireshot.com?

Thank you!
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Posted:  02 Jul 2020 22:22
Adobe Acrobat
Posted:  03 Jul 2020 06:03
What Acrobat version are you using?
Can you send us the file please?

Thanks.
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Posted:  04 Jul 2020 17:38
Adobe Acrobat DC - Version 2020.009.20067
Don't see a way to send the file, let me know how to do that
Posted:  06 Jul 2020 17:41
Please send it via email to contacts@getfireshot.com
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Posted:  06 Jul 2020 21:39
Thank you.

Actually this is not an issue with FireShot Pro. Adobe Acrobat has a file size limit of 200 inches vertically. I recommend either using another viewer, or splitting PDF to pages, or ignore this message and change Zoom level in Acrobat to fit the whole page, then change it back to get the document rendered.
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Posted:  06 Jul 2020 22:00
Unfortuantely this is not quite the case.  This first and maybe second pages are completely missing and the the entire document should be about 6 pages.  I will send some more attachments.

Oh and by the way....This has worked fine for ages and with the last update of FireShot it broke
Posted:  11 Dec 2020 17:12
This continues to happen across all sorts of web pages!!!
Posted:  11 Dec 2020 19:18
Can we get in touch in TeamViewer to diagnose the problem?
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Posted:  11 Dec 2020 19:19
Sure
Posted:  11 Dec 2020 19:21
I can connect now, can you please give me your ID?
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Posted:  11 Dec 2020 19:23
What ID?
Posted:  11 Dec 2020 19:35
You need the quicksupport tool from this page:
https://www.teamviewer.com/en/download/windows/
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Posted:  11 Dec 2020 19:38
692 364 907
Posted:  11 Dec 2020 19:40   Last Edited By: JK
I'll also need the pass key. It's displayed next to the ID. You can send it to contacts@getfireshot.com, thank you.
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There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  11 Dec 2020 19:54
Fixed with the help of Evgeny.  You need to hold down the shift key while fireshot is doing its magic.
Thanks fro the prompt reply and help!!
Pages: 1


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