FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports
Now FireShot works only the first time after opening the browser
Pages: 1
| Posted: 09 Jul 2020 10:01 | ||
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Posts: 1 Join Date: Jul 2020 |
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Hi, I have this situation:
Plugin version: 0.98.98 OS type and version: Windows 7 Professional SP1 Version of browser: Chrome 83.0.4103.116 Steps to reproduce the bug: 1) Open the browser and a webpage 2) Use FireShot to make a screenshot (it works) 3) Use it again (it doesn't work now: it is like it's scanning the page, but after that, the explorer window to save files or the editor don't show up) Webpage URL causing this problem: every webpage Browser console returns me nothing about the extension. |
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| Posted: 10 Jul 2020 21:28 Last Edited By: JK | ||
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Administrator Currently Offline |
Posts: 4280 Join Date: Jan 2007 |
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Thank you for the report. We can get in touch in TeamViewer to research that problem, if you would like to. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 13 Jul 2020 15:20 | ||
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Posts: 1 Join Date: Jul 2020 |
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I am suffering from the exact same issue. Can't use FireShot more than once. I have to close and reopen Chrome for Fireshot to work for multiple screenshots
Fireshot for Chrome v.0.98.98 Chrome Version 83.0.4103.116 (64-bit) Windows 10 Pro Version 1909 |
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| Posted: 13 Jul 2020 19:42 | ||
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Administrator Currently Offline |
Posts: 4280 Join Date: Jan 2007 |
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Thank you for the report. We can get in touch in TeamViewer to research that problem, if you would like to. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 17 Jul 2020 10:06 | ||
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Registered User |
Posts: 7 Join Date: Jul 2020 |
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Same problem. De-activating and re-activating plugin works once. But then stops again.
Firefox 78.0.2 Windows 10 Fireshot free 0.98.98 |
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| Posted: 22 Jul 2020 18:20 | ||
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Administrator Currently Offline |
Posts: 4280 Join Date: Jan 2007 |
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Guys, thank you for reporting, but this does not help since we aware of the problem. The real help would be participating in the TeamViewer session to research this problem, since we cannot re-create it on our configurations. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 22 Jul 2020 18:35 | ||
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Posts: 7 Join Date: Jul 2020 |
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Pls contact me by mail or Skype to check with teamviewer.
Contact details on https://yndi.nl |
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| Posted: 11 Aug 2020 10:56 | ||
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Posts: 7 Join Date: Jul 2020 |
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Logs:
Unchecked lastError value: Error: Could not establish connection. Receiving end does not exist. background.js:1 Unchecked lastError value: Error: tab is null background.js:1 g_CS[e] is null 4 background.js:1 Unchecked lastError value: Error: tab is null background.js:1 Unchecked lastError value: DataCloneError: The object could not be cloned. iframe.js:166 Unchecked lastError value: Error: tab is null background.js:1 Use of nsIFile in content process is deprecated. 2 NetUtil.jsm:253:8 sendRemoveListener on closed conduit {0b457cAA-602d-484a-8fe7-c1d894a011ba}.962072687951 ConduitsChild.jsm:108 Promise rejected after context unloaded: fsPrivateModeSupport.js:5 Unchecked lastError value: Error: tab is null background.js:1 sendRemoveListener on closed conduit {0b457cAA-602d-484a-8fe7-c1d894a011ba}.962072674317 ConduitsChild.jsm:108 Error: sendRemoveListener on closed conduit {0b457cAA-602d-484a-8fe7-c1d894a011ba}.962072674317 ConduitsChild.jsm:108:13 Unchecked lastError value: Error: tab is null background.js:1 sendRemoveListener on closed conduit {0b457cAA-602d-484a-8fe7-c1d894a011ba}.962072688225 ConduitsChild.jsm:108 Promise rejected after context unloaded: fsPrivateModeSupport.js:5 Unchecked lastError value: Error: tab is null background.js:1 Unchecked lastError value: DataCloneError: The object could not be cloned. iframe.js:166 Unchecked lastError value: Error: No matching message handler 2 network.js:66 Unchecked lastError value: DataCloneError: The object could not be cloned. iframe.js:166 Unchecked lastError value: DataCloneError: The object could not be cloned. iframe.js:166 Unchecked lastError value: DataCloneError: The object could not be cloned. iframe.js:166 Unchecked lastError value: DataCloneError: The object could not be cloned. iframe.js:166 Unchecked lastError value: DataCloneError: The object could not be cloned. iframe.js:166 Unchecked lastError value: DataCloneError: The object could not be cloned. iframe.js:166 Unchecked lastError value: Error: No matching message handler 2 network.js:66 Unchecked lastError value: Error: tab is null background.js:1 Unchecked lastError value: Error: No matching message handler 2 network.js:66 webrtc.peerconnection.datachannel_created - Unknown scalar. Unchecked lastError value: DataCloneError: The object could not be cloned. iframe.js:166 Unchecked lastError value: Error: No matching message handler 2 network.js:66 g_CS[e] is null 2 background.js:1 webrtc.peerconnection.datachannel_created - Unknown scalar. Unchecked lastError value: Error: tab is null background.js:1 g_CS[e] is null background.js:1 sendRemoveListener on closed conduit {0b457cAA-602d-484a-8fe7-c1d894a011ba}.962072690642 ConduitsChild.jsm:108 Promise rejected after context unloaded: fsPrivateModeSupport.js:5 Unchecked lastError value: Error: tab is null background.js:1 Unchecked lastError value: Error: tab is null background.js:1 Unchecked lastError value: Error: No matching message handler network.js:66 g_CS[e] is null 2 background.js:1 Unchecked lastError value: Error: tab is null background.js:1 Unchecked lastError value: Error: tab is null background.js:1 sendRemoveListener on closed conduit {0b457cAA-602d-484a-8fe7-c1d894a011ba}.962072691009 ConduitsChild.jsm:108 Promise rejected after context unloaded: fsPrivateModeSupport.js:5 |
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| Posted: 17 Aug 2020 06:07 | ||
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Posts: 1 Join Date: Aug 2020 |
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i am experiencing the same thing pls help 
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| Posted: 18 Aug 2020 11:01 | ||
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Posts: 2 Join Date: May 2020 |
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Hi,
I'm experiencing the same problem as all these people. I sent an email to contacts@support on 22 of June and have not received a reply yet. Fireshot is very useful when it works properly and I've never had a problem with support until this issue. I tried updating to the most recent version. I entered my original license number and now Fireshot tells me that my TRIAL has expired. Please got it sorted. Plugin Version: Fireshot 0_98_98 OS Type and Version: Windows 10 Home, x64, version 1903, OS build 18362.1016 Browser version: Firefox, 79.0 64-bit Steps to reproduce the bug: Open the browser, activate Fireshot to capture webpage and edit. It appears to work correctly. Close Fireshot editor. Try taking another screenshot with Fireshot and it appears to work but the editor window does not open. Now, after re-entering my license key, I am told that my trial period has ended. Webpage URL: happens on every webpage, even this getfireshot.com/sup/art2904.htm I've tried using Ctl+Shift+J to get a log but it doesn't work. Thanks. |
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| Posted: 25 Aug 2020 02:18 | ||
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Posts: 3 Join Date: Aug 2020 |
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My problem is similar to others on this thread but more specific to Fireshot creating blank PDF files.
It goes thru all the motions but in the end, the PDF file it creates supposedly of the webpage is completely empty. This is true for Chrome, MS Edge and MS Explorer browsers. |
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| Posted: 25 Aug 2020 11:14 | ||
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Posts: 1 Join Date: Aug 2020 |
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Hello guys...
Same problem since some updates. Any solutions? FireFox 79.0 (64 bit) Windows 7 Ultimate FireShot 0.98.98 Browser Console Log (two errors): sendRemoveListener on closed conduit {0b457cAA-602d-484a-8fe7-c1d894a011ba}.274877913103 ConduitsChild.jsm:108 _send resource://gre/modules/ConduitsChild.jsm:108 _send self-hosted:1039 removeListener resource://gre/modules/ExtensionChild.jsm:644 removeListener resource://gre/modules/ExtensionChild.jsm:867 onChanged chrome://extensions/content/child/ext-storage.js:337 removeListener resource://gre/modules/ExtensionCommon.jsm:2518 revoke resource://gre/modules/ExtensionCommon.jsm:2540 close resource://gre/modules/ExtensionCommon.jsm:2545 unload resource://gre/modules/ExtensionCommon.jsm:910 unload resource://gre/modules/ExtensionPageChild.jsm:261 unload resource://gre/modules/ExtensionPageChild.jsm:298 destroyExtensionContext resource://gre/modules/ExtensionPageChild.jsm:482 observe resource://gre/modules/ExtensionPageChild.jsm:395 Promise rejected after context unloaded: fsPrivateModeSupport.js:5 call moz-extension://6fd8370e-c2c8-45a8-8bac-e23fa4e18748/scripts/fsPrivateModeSupport.js:5 Thanks in advance |
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| Posted: 25 Aug 2020 17:04 | ||
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Administrator Currently Offline |
Posts: 4280 Join Date: Jan 2007 |
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Thank you, I've just sent you an email. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 31 Aug 2020 22:03 Last Edited By: RBr | ||
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Posts: 1 Join Date: Aug 2020 |
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Hello
Same problem with Windows 10 Pro and Firefox 80.0 (64 bits) Regards |
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| Posted: 07 Sep 2020 13:41 | ||
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Posts: 4 Join Date: Sep 2020 |
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I just discovered this forum. I've had the same problem for MONTHS.
First use lets me crop and save a JPG image of a web page in the editor. The Fireshot editor closes after first use crop and save JPG image dialog. Later attempts to launch Fireshot just blink after I choose a screen capture option from Fireshot dropdown menu on Firefox toolbar. Fireshot editor doesn't open. No additional window icons appear on the taskbar. No error message or error pop-under. I can't get another JPG screenshot unless I close the browser and relaunch. Firefox 80.0.1 (as of today but this problem occurred in earlier versions) Windows 10 professional, English (10.0.18363) FireShot Version = fireshot-firefox-plugin-Jan 2020.exe |
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| Posted: 07 Sep 2020 17:39 | ||
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Posts: 1 Join Date: Sep 2020 |
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| I have been experiencing the same issue on fireshot for months now. I can only take 1 screenshot and then have to close out of chrome to take another. On firefox, my screenshots do not save as pngs, jpgs or pdfs but instead save as an unopenable file. Please help. | ||
| Posted: 08 Sep 2020 02:38 | ||
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Posts: 4 Join Date: Sep 2020 |
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A thought--have you set the editor options? If not:
In Firefox: Right click on the web page to save In the popup menu, click "Take WebPage Screenshots Entirely - Fireshot" Then click options to get a new tab "FireShot Options" Click Editor Options to set various preferences. |
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| Posted: 16 Nov 2020 01:23 Last Edited By: Fire | ||
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Posts: 2 Join Date: Nov 2020 |
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Anyone have luck in sorting this issue out yet? I have been experiencing the same issue with Fireshot for many months using both firefox and chrome browsers.
FireFox 78.4.1esr (64-bit) Windows 10 Enterprise 64-bit Browser Console Log error: sendRemoveListener on closed conduit {0b457cAA-602d-484a-8fe7-c1d894a011ba}.274877907806 ConduitsChild.jsm:108 _send resource://gre/modules/ConduitsChild.jsm:108 _send self-hosted:948 removeListener resource://gre/modules/ExtensionChild.jsm:762 removeListener resource://gre/modules/ExtensionChild.jsm:985 onChanged chrome://extensions/content/child/ext-storage.js:337 removeListener resource://gre/modules/ExtensionCommon.jsm:2518 revoke resource://gre/modules/ExtensionCommon.jsm:2540 close resource://gre/modules/ExtensionCommon.jsm:2545 unload resource://gre/modules/ExtensionCommon.jsm:910 unload resource://gre/modules/ExtensionPageChild.jsm:261 unload resource://gre/modules/ExtensionPageChild.jsm:310 destroyExtensionContext resource://gre/modules/ExtensionPageChild.jsm:494 observe resource://gre/modules/ExtensionPageChild.jsm:407 |
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| Posted: 16 Nov 2020 01:37 | ||
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Posts: 4 Join Date: Sep 2020 |
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I wish. This problem has continued through many FireShot updates.
Only workaround I've found works in limited situations where the page has an image that can't save from a right click popup dialog. Save the web page complete with all HTML (file plus related folder). Then retrieve the image from the saved page folder. Obviously doesn't work for pages needing editing or cropping. |
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| Posted: 16 Nov 2020 16:44 | ||
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Administrator Currently Offline |
Posts: 4280 Join Date: Jan 2007 |
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Hello guys. Thank you for your reports. I'm sure the problem with running FireShot just once after startup will be solved in the next update - we could re-create that problem and find the cause of it.
At the moment we're interested in researching the situation, when FireShot saves files, that cannot be recognized neither as PDFs, nor as images. If somebody of you have such a problem, please let me know. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 31 Mar 2021 11:51 | ||
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Posts: 2 Join Date: Mar 2021 |
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So how's the update coming along? It's nearly April 2021 and I still got the same problem, last update for the software is from summer last year. I could really need a working FireShot extension 
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| Posted: 31 Mar 2021 12:57 | ||
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Posts: 7 Join Date: Jul 2020 |
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| Me too. This is really taking too long. | ||
| Posted: 31 Mar 2021 13:16 | ||
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Posts: 4 Join Date: Sep 2020 |
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No improvement here either. Several Firefox updates, several FireShot updates. Same 1-use only.
I found another workaround for some instances. Use Microsoft's built-in Snip & Sketch tool. It has cropping and a few other editing tools. Also lets you designate the saved image format. But the target image has to fit in 1 screen. |
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| Posted: 26 May 2021 11:35 | ||
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Posts: 2 Join Date: Mar 2021 |
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| Still same behaviour for me too... it's nearly a year now that this its only working once and not again, several FireShot updates haven't changed that. | ||
| Posted: 26 May 2021 12:15 | ||
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Registered User |
Posts: 7 Join Date: Jul 2020 |
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| After updating to Pro for me the problem is gone. | ||
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