Not all chrome screenshots captured correctly

Question

Hi
I'm sorry, I did report this in another thread but I can't find it now but, I am still having problems with FireShot since the recent updates.

Basically: I click to capture a 'selection and save' and the screen darkens, but when I drag to select the area it stays dark. I take the capture and the image is saved, but it is dark and I need to then lighten it in some other programme. I return to the screen and the FireShot + is still there and the screen is still dark (it's not returned to its usual state) and I have to click again to clear the + and return the screen to normal.

However, this does not happen on every page - I tried it on this forum page and it was fine. I tried it on other pages and it was not fine.

I thought this might be a problem with the free versions so I have just bought the Pro version and still I have the same problem on some pages.

Any ideas?

Firefox 48.0.2
FireShot 0.98.89
Windows 10 64 bit

Accepted Answer

Hi James, I'm sorry for these issues. Do you have any specific URL for this problem? When the problem happen, can you check please, whether you're using Firefox (not FireShot) in just one window?

Answer

Hi James, According to my stats, the general problem with the dimming screen was definitely fixed in the update 0.98.89. For the moment, there are no new posts/emails/error logs mentioning that the bug is still alive. Which means that we have a special set of conditions at your config that cause the issue looking exactly as the previous bug. I tested the URL and it seems to work for me, so we need a debug session via TeamViewer to discover the reasons of this problem - of course, if you're willing to resolve it. If for some reason, you are not happy with your purchase, please feel free letting me know, and I'll cancel your order shortly.

Answer

Hi James, TeamViewer (https://www.teamviewer.com/) is a tool that shares your screen to me and allows controls (if you approve this). This is the fastest way to diagnose the problem.

Answer

Hi James. Can you please do the following: - Remove FireShot from Firefox manually through the Addons panel - Close Firefox - Install FireShot using this link: https://getfireshot.com/fireshot-install.exe (please make sure it's not from web cache and properly downloaded) I'm still sure that you're using some old buggy version.

Answer

Thanks James, please send me the URLs to contacts@getfireshot.com

Answer

Hi James. Thank you for your update. There's a difference in how the 'S' button works in Firefox and Chrome - in Firefox you get an immediate action, if you press it. In Chrome, you are always getting a menu, when the top element is your last action. This action is also available via the shortcut key combination - it might be helpful for you. The selection extents should follow the mouse cursor - are you sure you're using the latest version of FireShot for Chrome (0.98.90) ?

Posted: 07 Sep 2016 07:25
	Registered User Currently Offline	Posts: 18 Join Date: Jun 2016
Hi I'm sorry, I did report this in another thread but I can't find it now but, I am still having problems with FireShot since the recent updates. Basically: I click to capture a 'selection and save' and the screen darkens, but when I drag to select the area it stays dark. I take the capture and the image is saved, but it is dark and I need to then lighten it in some other programme. I return to the screen and the FireShot + is still there and the screen is still dark (it's not returned to its usual state) and I have to click again to clear the + and return the screen to normal. However, this does not happen on every page - I tried it on this forum page and it was fine. I tried it on other pages and it was not fine. I thought this might be a problem with the free versions so I have just bought the Pro version and still I have the same problem on some pages. Any ideas? Firefox 48.0.2 FireShot 0.98.89 Windows 10 64 bit

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