Missing folder.

Question

I have a major problem with the latest version of FireShot which I just downloaded and installed multiple times tonight. If I click on the red S I get a message saying 'Failed to get access to folder C:\documents and settings\myname\application data\fireshot\publish'. I also get this message if I click the down arrow next to the Red S and do a capture, edit, crop, and then try to SAVE it. Checking with Windows explorer the message is correct because the folder fireshot does not exist. I am using XP Home Edition SP3, English. Firefox v 3.0.10. Plugin version have no idea but it is the latest one on your site. I have this problem in both Firefox and IE. Any ideas or help would be greatly appreciated.

Accepted Answer

Can you create the path specified manually? Looks like FireShot has not permissions on to do it.

Answer

Ah, this is simple: you create missing folders yourself ('create folder' in windows explorer)

Posted: 14 May 2009 05:19
	Registered User Currently Offline	Posts: 3 Join Date: May 2009
I have a major problem with the latest version of FireShot which I just downloaded and installed multiple times tonight. If I click on the red S I get a message saying "Failed to get access to folder C:\documents and settings\myname\application data\fireshot\publish". I also get this message if I click the down arrow next to the Red S and do a capture, edit, crop, and then try to SAVE it. Checking with Windows explorer the message is correct because the folder fireshot does not exist. I am using XP Home Edition SP3, English. Firefox v 3.0.10. Plugin version have no idea but it is the latest one on your site. I have this problem in both Firefox and IE. Any ideas or help would be greatly appreciated.

Posted: 14 May 2009 08:12
	Administrator Currently Offline	Posts: 4280 Join Date: Jan 2007
Can you create the path specified manually? Looks like FireShot has not permissions on to do it. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 15 May 2009 04:41
	Registered User Currently Offline	Posts: 3 Join Date: May 2009
Will be glad to respond to your answer but what do you mean by create the path specified manually.

Posted: 15 May 2009 05:26
	Administrator Currently Offline	Posts: 4280 Join Date: Jan 2007
Ah, this is simple: you create missing folders yourself ("create folder" in windows explorer) __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 15 May 2009 06:15
	Registered User Currently Offline	Posts: 3 Join Date: May 2009
Its only simple when you know what you are doing. :-). Thanks, you solution works like a charm. Great program.

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