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FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports

Full page screenshot of PDF page doesn't work

Pages: 1
Posted:  30 May 2011 03:40   Last Edited By: mdf
I was attempting to capture this pdf page (https://www.thefabshop.ca/FabshopInfo.pdf) and am only getting the screen size capture.

Any suggestions or it a bug?  Known or unknown?

Using Chrome 11.0.696.68
plugin Version: 0.88 on
WinXP machine
Posted:  16 Aug 2011 18:03
This is happening to me also on Pdf web pages.
Posted:  20 Aug 2011 05:24
The PDF capturing is available via "Capture browser and Edit" and further cropping desired area. Any other variants are not possible, sorry unsure
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There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  20 Aug 2011 05:29
Please tell me why I purchased this program in November last year and suddenly it started telling me that I had a trial version and started having problems with it?
Posted:  20 Aug 2011 06:20
This is due to your browser upgrade I think. Just re-enter the code and the problem will be solved.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  20 Aug 2011 13:31
I need a refund because I mistakenly paid for the upgrade 2 weeks ago when it prompted me, but I had already paid for the pro version in November. I have emailed you about this, but with no response.
Posted:  20 Aug 2011 14:20
Please make a refund request using your Avangate account.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  21 Aug 2011 00:49
I did and they said to contact you.  They said only you can approve a refund.. see their message below:

We're sorry but unfortunately this issue cannot be managed by Avangate  for reasons we will explain below in this message. In order to solve the problem you're currently faced with, please contact https://www.screenshot-program.com at:

Contact URL:   https://screenshot-program.com/sup
Support Email: support@screenshot-program.com Support Phone: 7 903 9539259

Explanatory note:  Online payments for orders placed on https://www.screenshot-program.com are processed by Avangate as a reseller of ScreenShot Studio, the merchant operating https://www.screenshot-program.com. Support for any issues other than online payment processing is provided by the software author (ScreenShot Studio). This includes: download, registration, installation, pricing (sales discounts) and full technical support for the purchased software.

The same situation applies if you need a refund for your order. Refunds are approved directly by the software author.

Best regards,
Alexandru N.
Operations Specialist
Avangate Support
mailto:support@avangate.com
Pages: 1


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