»User:
»Password:
Remember Me? 
FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Public Support

Full page screenshot issue on Win 8.1/Chrome

Pages: 1
Posted:  03 Oct 2014 19:19
I have used this on Chrome on my other PCs/laptops (running with Windows 7) no issue. But on this new laptop with 4K resolution and Windows 8.1, if I pick capture entire page, it only captures the top left corner of the page and that's it. I tried dropping the resolution to 1920x1080 but I still hit the same problem.
Posted:  04 Oct 2014 09:07
Thanks for reporting. Can you attach a sample output please?
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  04 Oct 2014 11:58
Here's what the main Fireshot page looks like when I capture it.
https://i61.tinypic.com/eg8f9i.jpg
Posted:  04 Oct 2014 20:03
Thank you very much. I think the problem is caused by the High DPI settings in Windows 8.1 - you can try changing it to 100% and capturing the page. Of course, this is not a good solution for your 4K display, but it may help me to find the cause of your problem.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  04 Oct 2014 20:22
I'm not sure what you mean by setting it to 100%--I have zoom set to 100%
Posted:  04 Oct 2014 20:26
Sorry, I have only Russian Windows by the hand:

https://easycaptures.com/fs/uploaded/877/4734455659.png
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Pages: 1


Recent topics Replies Views Last Poster
Support or MAC?
3 2658
Magnify?
1 802
Firefox 32.0.2
1 3285
Fireshot does not work in Internet Explorer
7 858
License Expired Message
1 777
Compatibility
2 2707
FireShot Lite version Query
1 2921
Take Page Screenshot Buttons Missing
1 2566
Screenshot entire webpage on Single click
1 2820
Silent install parameter for Internet Explorer
2 3834