FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Public Support
Full page screenshot issue on Win 8.1/Chrome
Pages: 1
| Posted: 03 Oct 2014 19:19 | ||
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Registered User Currently Offline |
Posts: 3 Join Date: Oct 2014 |
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| I have used this on Chrome on my other PCs/laptops (running with Windows 7) no issue. But on this new laptop with 4K resolution and Windows 8.1, if I pick capture entire page, it only captures the top left corner of the page and that's it. I tried dropping the resolution to 1920x1080 but I still hit the same problem. | ||
| Posted: 04 Oct 2014 09:07 | ||
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Administrator Currently Offline |
Posts: 4268 Join Date: Jan 2007 |
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Thanks for reporting. Can you attach a sample output please? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 04 Oct 2014 11:58 | ||
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Registered User Currently Offline |
Posts: 3 Join Date: Oct 2014 |
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Here's what the main Fireshot page looks like when I capture it.
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| Posted: 04 Oct 2014 20:03 | ||
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Administrator Currently Offline |
Posts: 4268 Join Date: Jan 2007 |
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Thank you very much. I think the problem is caused by the High DPI settings in Windows 8.1 - you can try changing it to 100% and capturing the page. Of course, this is not a good solution for your 4K display, but it may help me to find the cause of your problem. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 04 Oct 2014 20:22 | ||
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Registered User Currently Offline |
Posts: 3 Join Date: Oct 2014 |
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| I'm not sure what you mean by setting it to 100%--I have zoom set to 100% | ||
| Posted: 04 Oct 2014 20:26 | ||
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Administrator Currently Offline |
Posts: 4268 Join Date: Jan 2007 |
Sorry, I have only Russian Windows by the hand:
 __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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