»User:
»Password:
Remember Me? 
FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Public Support

Fireshot (Pro) and FF 69.01

Pages: 1
Posted:  23 Sep 2019 15:56
Firefox updated this morning to v. 69.01, and I am using Win 10 x64, up to date. Starting this morning FireShot Pro is totally unresponsive in Firefox. It does work normally in Thunderbird, as usual.
Help please. I am using the same FF settings as before, and cannot find anything in the FF update changes that would account for this.
Thanks for any help.
Posted:  23 Sep 2019 21:30
Hello. Can you please tell me more about this problem. Can you open FireShot's menu? Did you try choosing different capture options? Did you try capturing different web sites? Can you open preferences?

Thanks.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  24 Sep 2019 02:02
The problem was that when I clicked the FireShot icon in FF, the usual dropdown menu appeared. When I clicked on any of the dropdown options, nothing happend, and nothing changed.

After I posted the above, I closed Firefox and re-opened it in Safe Mode (FF safemode, that is) by holding the shift key when I opened the program. FF loaded but did not appear to be in SafeMode as all of my extensions were loaded. I then set about getting rid of those I seldom used and/or those that did not appear to be necessary because with each update FF was covering those bases. One that I got rid of was the DuckDuckGo Security Extension. Decided I didn't need it as my Eset Security Suite took care of suspicious extensions. After removing the DuckDuckGo extension, a page-to-Pdf extension, and one tab enhancer, FireShot Pro loaded and operated normally.
Am relieved to have it working again as I really depend on it.
Thanks.
6rtury
Pages: 1


Recent topics Replies Views Last Poster
Set PDF Page Size When Converting Web Page To PDF
0 1945
When capturing screen selection, Fireshot scrolls down automatically & gets wrong image
2 2302
Fireshot for FireFox 70.0b6 doesn't integrate
1 1693
Cutting out the middle of captured website screenshot
2 1906
Install FireShot PRO in osx
27 3925
No FireShot screenshot extension window opens in Firefox
0 2297
captura solo parte de una pagina web. captura incompleta
1 1447
website screenshot
1 1854
FSPro lost option to chose specify destination folder manually in ff & chrome
6 2274
Cant screen capture whole web page in Chrome
1 2234