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FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports

FireShot crashing FireFox

Pages: 1
Posted:  16 May 2008 16:28
I downloaded FireShot, and installed it to firefox, but it doesnt work, the context options are there, and the buttons there, but when i take the picture, the to common "debug" box pops up and wut ever i click it crashes firefox
idk why this is happening
plz help?
Posted:  17 May 2008 02:39
Warning before posting bugreports: please take into account that your bugreports will be ignored if you don't include the following info about your problem:
Plugin version (i.e. FireShot 0.45)
OS type and version (i.e. MS Windows XP Professional SP2, English)
Version of Firefox (i.e. Firefox/2.0.0.14)
Steps to reproduce the bug (i.e. Start FX, open FireShot editor, create a shape and try to save - you'll get an access violation xxxxxx)

Please include as much additional info as you can because even a small detail can speed up the process of fixing the bug. Thank you for your assistance, your help is much appreciated.
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Posted:  17 Jun 2008 23:26
I have the same problem.

Fireshot - latest free version
Windows XP SP2 English
Firefox 3.0

Crashes when I try to use Send By Email and Send to Clipboard, - entire page.

The page contains a static flash-object.

I also have the web-developer addon installed in Firefox, and the display-type set to "Print".

I can crash Firefox with Fireshot every time, so if you need more information, please don't hesitate to ask me.

Thanks
Posted:  11 Jul 2008 14:38
Plugin version (FireShot new)
OS type and version (MS Windows Vista SP1, English)
Version of Firefox (Firefox 3)
Version of explorer (MS I.E 7)

When I installed Fireshot on explorer it emediately started opening windows one after another?
Steps to reduce the bug (open FireShot preferences tryed to tweak options, stopped the crashs by selecting the copy to clipboard option only)

When taking a shot the explorer crashes sometimes, cant find away to stop this!

Its a good thing we have trials and its free? I'd be asking for a refund by now!

The software needs some work yet though the program would be seriously cool if it worked major bug free. and judging by the bug issue's on the support pages i would so a big no at the mo!
Posted:  29 Apr 2012 05:03
FireShot 0.97.1
MS Windows XP Professional SP3, English
Firefox/9.0.1

Recently a box popped up that there was a FireShot update. I clicked on it, went to the site, attempted to download the free update, etc. but it didn't seem to work.

SINCE that time, when I am not even doing anything with FireShot, Firefox crashes.

Then when I restart Firefox, the FireShot update page comes up saying update was successful. It seems to be on AUTO update which I never turned on, and can not find how to turn OFF!!!
Posted:  12 May 2012 14:51
There's a 0.98.2 version available, does it work for you?
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There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  19 Jul 2012 22:19
Fireshot 0.98.12 (although problems with earlier versions too)
Firefox 10.0.2 (although problems with earlier versions too)
Windows XP Home Service Pack 3
Adobe Flash 11.3.300.265

====================================================

Fireshot crashes Firefox when set to send to clipboard or when set to send to an external editor.  Happens only on large pages, although I can't say where the size goes from small-enough-to-manage to large-enough-to-fail.  I just know that small pages seem to process while large ones crash.

It isn't just a problem on one large page - Fireshot fails on countless large pages but if you want one for reproducing the problem, just try this link at TigerDirect.ca:  https://tinyurl.com/7aum9q6

When I click the Fireshot button at the aforementioned link, there is a short delay (as if processing) after which Fireshot unceremoniously shuts down Firefox entirely, regardless of what was open or active at the time.

This problem has persisted for quite some time.  By that I mean I recall having this problem as far back as FF 3.5.5.  But originally the problem only surfaced when using an external editor.  So I was able, for a time, to take snapshots of large pages only to the clipboard, after which I would simply paste the data into my editor of choice.  Strange that the data should reach the clipboard but fail to take the final step for a paste into an editor??? Seems so simple!

Anyway, with the latest forced update (hate those!!!), it even fails when sending to the clipboard.  So as of now, Fireshot truly is SHOT!!!
I can't use it except on small pages and without knowing what's too big, I run the risk of having it shut down my browser each time I try to use it.  So I've stopped using it.

I'm a 21-year IT guy so I'm no slouch but I can't find a way around this.  If anyone has a workaround I'd certainly like to hear about it.  And if it's too long to post here, by all means, feel free to send something to comments(at)maxim-x.com

Evgeny... if you're out there... this started as a great piece of software but it's finishing as something, well - less.  I wish you luck with the large list of bugs (I'll get to some others in another post).
Posted:  20 Jul 2012 14:25
Thanks, the URL https://tinyurl.com/7aum9q6 seems to be unavailable
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  20 Jul 2012 21:34
I just tried the TinyURL link again and it seems to still work for me but nevertheless, here is the full link:
https://www.tigerdirect.ca/applications/SearchTools/item-details.asp?EdpNo=1824466&Sku=B69-0509

HAP
Posted:  21 Jul 2012 04:18
No, this page isn't loaded from Russia. I replied you with email, did you get it?
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  18 Sep 2012 17:05
FireShot .0.98.16
Windows XP
Firefox 14.0.1

FireShot crashes Firefox if you try to save an entire page.  When  you click the icon it says bitmap too large and then crashes.   However, if you want to save a selected area, it works fine.
Posted:  20 Apr 2013 22:40
Try with FF 20.0 works perfectly fine.
Pages: 1


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