»User:
»Password:
Remember Me? 
FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports

Filename and save folder settings do not work - cause found

Pages: 1
Posted:  11 Apr 2023 07:27   Last Edited By: mirai
Actually, today the save settings suddenly stopped working, forcing the save file name to be a random number. ( ex. 9f0c61c5-dadf-487a-9e96-33a5bcb635db.jpeg ). Also, the only destination was the default download folder.

So I tried restarting the Brave browser and reinstalling this extension did not improve the situation. However, it worked fine in Firefox with the same version installed.

Therefore, I thought the problem was only in the Brave browser when I checked the problem, I found that the cause was the recently installed Image Downloader extention. After disabling it, the problem returned to normal immediately. I am reporting this.

---
Fireshot Plugin: v1.11.25
Browser: Brave v1.50.114, Chromium: 112.0.5615.49 (arm64, https://brave.com/latest/)
Chrome Extention: Image Downloader (v0.1.6, https://chrome.google.com/webstore/detail/image-downloader-bulk-dow/klmiibolojjndggdnjnjggmgimlcalch/reviews)
Posted:  11 Apr 2023 15:59
Thank you for reporting. This is a known issue for us, but your report forced me to re-think what can we do with that.
Finally, a fix to the problem when another extension is overriding file names is ready and will be introduced in the next major upgrade.

thumb_up
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  06 Jul 2023 18:50
Hi, I'm having this issue now as well as of the last week or so. Fireshot does not generate a filename based on the template settings (currently only using %t). Instead the filename shows as a random string of numbers (f84b12e8-02be-44f9-b01e-104471a4cad2.png).

I am only having this issue on Chrome as it works fine on Opera. I don't have any other extensions or add-ons that I've installed recently that may be interfering with Fireshot. I want to say this happened after a Fireshot update but I was waiting to see if another update to fix it, but has not. Any help is appreciated!

Plugin version: 1.12.18
OS: Windows 10 Professional, EN
Browser: Chrome 114.0.5735.199 (Official Build) (64-bit)
Webpage URL: All chrome pages
Posted:  07 Jul 2023 17:12
Victoria, please disable all downloader helpers in Extensions.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  07 Jul 2023 19:04
Hello,

The only additional extensions I have are Bitwards (a password manager), Google Docs Offline, and Office - Enable Copy and Paste.

I tried disabling everything except for Fireshot just in case, restarted the browser, and the issue still persisted when trying to save.
Posted:  09 Jul 2023 16:39
Thank you. Can you please reinstall FireShot?
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  10 Jul 2023 20:11
I have tried reinstalling the extension (restarted the browser and disabled all other extensions too), but it's still giving me the random string of numbers.
Posted:  14 Jul 2023 10:29
Victoria, can we get in touch in TeamViewer to find a cause of the problem you mentioned?
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  14 Jul 2023 16:19
Sure, please let me know how/when you would like to do this.
Pages: 1


Recent topics Replies Views Last Poster
Has option to specify Destination folder been removed in 1.11.25 updated 17 March 2023?
1 591
Where did it go?
5 562
Request feature
1 479
How to disable auto update?
1 530
Printing With Advanced Features Does Not Work In Chrome
1 492
1.11.25 stopped working at all
1 571
Version for M2 Mac
3 661
All the buttons are disable in the menu
5 529
Problem capturing long webpage screenshots - only a part of it is showing
10 617
Am I activated?
1 608