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FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports

All the buttons are disable in the menu

Pages: 1
Posted:  10 Mar 2023 13:52
Hi,

When I capture a (part of the) page, the editor opens and all the buttons are disable/unclickable.
Only the buttons "Select" is blue and activated.
And this is the case, whatever I try.  Visible tab, entire tab, part of the screen, all the tabs, ...

I suppose that's not really normal...

Thanks for your support.
Posted:  10 Mar 2023 13:59   Last Edited By: JK
Hello. Just to make sure, is the version fully activated with the link you received upon purchase?

Some questions more:

- Do the buttons "Open", "Save", "Options" and "About" are disabled as well?
- Can you make an area selection in the Editor - does it change anything?
- Can you make sure the Editor is active and press Escape - does it close the Editor / enable the buttons.

P.S. So many questions, sorry - I'd appreciate having a short video of this problem, if that's possible. thumb_up

Thank you.
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Posted:  13 Mar 2023 11:47
Hi,

Thanks for you reply.

- All the buttons in the toolbar are deactivated.  Only the butotn "Select" looks activated so it's the only function I can use.
- Then When I try to select an area, it works but only that
- When I press escape, the buttons are still unable and it proposes to me to close the editor.

You can find here a screenshot of my editor : https://i.ibb.co/nk6WwzW/230313-Fireshot-Bug.png
Posted:  14 Mar 2023 14:38
Thank you. Can you please check if hotkeys are working (the buttons are not truly disabled)?

https://easycaptures.com/fs/uploaded/1572/1549911775.png
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  15 Mar 2023 10:42
Hi,

When I wanted to try your suggestion with the hotkeys, all the buttons were clickable...

It's weird because I didn't even turn off/on the computer (it was in standby by night)
So my "bug" is magically solved ! blink

By the way, thanks you for your replies, for your support!
Posted:  15 Mar 2023 15:06
Hello Jean Marc,

You're welcome. Glad to hear everything is fine now.
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There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
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