Chrome crash when creating 'New Folder' during 'Save As...' operation

Question

i have been experiencing this for quite some time.

The Fireshot Pro plugin crashes inside Chrome when creating "New Folder" during "Save As..." operation.

That is, when you are prompted to save the capture (PDF or image), and you click "New Folder' from within Windows Explorer, this causes the crash. To be clear, Chrome itself continues to run.

What happens next is actually related to another common Fireshot bug. This crash reverts my Fireshot Pro edition back to Fireshot Free / Basic edition. I have to relaunch Chrome, edit my Fireshot Licensing information, and resets back to Pro.

Very annoying bug.

The crash happens in Chrome 51.
It used to happen in Firefox too (before v47).
In FF, it was the same behavior, with a full crash of the browser.

Good luck guys. You built a great plugin.

Accepted Answer

Thank you for reporting that! We'll check this issue.

Posted: 12 Jul 2016 16:26
	Registered User Currently Offline	Posts: 1 Join Date: Jul 2016
i have been experiencing this for quite some time. The Fireshot Pro plugin crashes inside Chrome when creating "New Folder" during "Save As..." operation. That is, when you are prompted to save the capture (PDF or image), and you click "New Folder' from within Windows Explorer, this causes the crash. To be clear, Chrome itself continues to run. What happens next is actually related to another common Fireshot bug. This crash reverts my Fireshot Pro edition back to Fireshot Free / Basic edition. I have to relaunch Chrome, edit my Fireshot Licensing information, and resets back to Pro. Very annoying bug. The crash happens in Chrome 51. It used to happen in Firefox too (before v47). In FF, it was the same behavior, with a full crash of the browser. Good luck guys. You built a great plugin.

Posted: 13 Jul 2016 19:29
	Administrator Currently Offline	Posts: 4187 Join Date: Jan 2007
Thank you for reporting that! We'll check this issue. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Recent topics	Replies	Views	Last Poster
Screenshots coming out blurry in OneNote 2016	11	6144
Screenshots coming out blurry in OneNote 2016	5	1081
Paid twice; no response	5	923
Whole webpage screenshot in chrome	1	2439
Why Are Link URLs in a PDF Stored on GetFireShot Website?	1	2929
Fireshot Pro not detecting page properly	1	915
How do i use FireShot extension in Windows 10 Internet Explorer version 11 ?	1	1158
Hardcopy is too small, Fonts are garbled	6	2288
My page screenshot is garbled	1	2114
when zooming out a webpage, it is not captured properly	5	2290

Chrome crash when creating "New Folder" during "Save As..." operation