FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports
Blank Screens under IE9
Pages: 1
| Posted: 24 Mar 2011 18:21 | ||
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Posts: 5 Join Date: Mar 2011 |
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I have tried reinstalling, restarting, etc. but to no success.
In short: FireShot on Internet Explorer 9 is making blank screenshots. Could it be related to the html5 support and video acceleration (e.g. usage of DirectX or something from the browser, which prevents fireshot from getting the screenshot)? |
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| Posted: 26 Mar 2011 12:13 | ||
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Posts: 4265 Join Date: Jan 2007 |
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Please provide additional info:
* Plugin version (i.e. FireShot 0.45) * OS type and version (i.e. MS Windows XP Professional SP2, English) * What version of the browser (32-bit or 64-bit) is used? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 28 Mar 2011 10:09 | ||
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Posts: 5 Join Date: Mar 2011 |
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* Plugin version: FireShot 0.86
* OS type and version: MS Windows Vista Business 64 bit SP2, English, build: 6002 * Version of the browser: 32-bit, Internet Explorer 9, build: 9.0.8112.16421 |
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| Posted: 02 Apr 2011 05:19 | ||
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Posts: 4265 Join Date: Jan 2007 |
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I sent you an email containing some ideas how to detect this problem, did you receive it? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 04 Apr 2011 08:50 | ||
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Hello,
Have send you a reply on the email. |
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| Posted: 04 Apr 2011 08:51 | ||
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Posts: 5 Join Date: Mar 2011 |
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| The message above is mine | ||
| Posted: 09 May 2011 08:48 | ||
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Posts: 5 Join Date: Mar 2011 |
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After investigation with FireShot developer, we found out that this problem is related to the Windows Vista theme.
So if any of you are experiencing simillar problem, the workaround, until fix is provided, is to change the theme back to windows classic, do the screenshot, and then switch back (if you want) to your original windows theme (Vista/Aero/etc.). |
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| Posted: 09 May 2011 21:46 Last Edited By: JK | ||
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Administrator Currently Offline |
Posts: 4265 Join Date: Jan 2007 |
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Hi Zlatin, thanks for pointing at it here (almost forgotten to tell others about this workaround).
P.S. Still no luck in representing this case at my configuration, can you please provide me with the screenshot of your Vista's "about" dialog to get your build number and kind of package (Home, Pro, Ultimate, etc)? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 10 May 2011 08:54 | ||
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Registered User Currently Offline |
Posts: 5 Join Date: Mar 2011 |
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Here you are  (computer name was blurred as I do not think it brings any relevant information)
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