FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports
Filename and save folder settings do not work - cause found
Pages: 1
| Posted: 11 Apr 2023 07:27 Last Edited By: mirai | ||
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Posts: 1 Join Date: Apr 2023 |
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Actually, today the save settings suddenly stopped working, forcing the save file name to be a random number. ( ex. 9f0c61c5-dadf-487a-9e96-33a5bcb635db.jpeg ). Also, the only destination was the default download folder.
So I tried restarting the Brave browser and reinstalling this extension did not improve the situation. However, it worked fine in Firefox with the same version installed. Therefore, I thought the problem was only in the Brave browser when I checked the problem, I found that the cause was the recently installed Image Downloader extention. After disabling it, the problem returned to normal immediately. I am reporting this. --- Fireshot Plugin: v1.11.25 Browser: Brave v1.50.114, Chromium: 112.0.5615.49 (arm64, https://brave.com/latest/) Chrome Extention: Image Downloader (v0.1.6, https://chrome.google.com/webstore/detail/image-downloader-bulk-dow/klmiibolojjndggdnjnjggmgimlcalch/reviews) |
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| Posted: 11 Apr 2023 15:59 | ||
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Posts: 4365 Join Date: Jan 2007 |
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Thank you for reporting. This is a known issue for us, but your report forced me to re-think what can we do with that.
Finally, a fix to the problem when another extension is overriding file names is ready and will be introduced in the next major upgrade.  __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 06 Jul 2023 18:50 | ||
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Posts: 4 Join Date: Jul 2023 |
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Hi, I'm having this issue now as well as of the last week or so. Fireshot does not generate a filename based on the template settings (currently only using %t). Instead the filename shows as a random string of numbers (f84b12e8-02be-44f9-b01e-104471a4cad2.png).
I am only having this issue on Chrome as it works fine on Opera. I don't have any other extensions or add-ons that I've installed recently that may be interfering with Fireshot. I want to say this happened after a Fireshot update but I was waiting to see if another update to fix it, but has not. Any help is appreciated! Plugin version: 1.12.18 OS: Windows 10 Professional, EN Browser: Chrome 114.0.5735.199 (Official Build) (64-bit) Webpage URL: All chrome pages |
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| Posted: 07 Jul 2023 17:12 | ||
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Posts: 4365 Join Date: Jan 2007 |
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Victoria, please disable all downloader helpers in Extensions. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 07 Jul 2023 19:04 | ||
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Posts: 4 Join Date: Jul 2023 |
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Hello,
The only additional extensions I have are Bitwards (a password manager), Google Docs Offline, and Office - Enable Copy and Paste. I tried disabling everything except for Fireshot just in case, restarted the browser, and the issue still persisted when trying to save. |
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| Posted: 09 Jul 2023 16:39 | ||
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Posts: 4365 Join Date: Jan 2007 |
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Thank you. Can you please reinstall FireShot? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 10 Jul 2023 20:11 | ||
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Posts: 4 Join Date: Jul 2023 |
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| I have tried reinstalling the extension (restarted the browser and disabled all other extensions too), but it's still giving me the random string of numbers. | ||
| Posted: 14 Jul 2023 10:29 | ||
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Administrator Currently Offline |
Posts: 4365 Join Date: Jan 2007 |
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Victoria, can we get in touch in TeamViewer to find a cause of the problem you mentioned? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 14 Jul 2023 16:19 | ||
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Posts: 4 Join Date: Jul 2023 |
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| Sure, please let me know how/when you would like to do this. | ||
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