I paid the $40, but when I use FireShot it always says if I want all the features I have to purchase the Pro version. I have done this and registered it. It knows my name yet it does not give me the full features. Why?

Can you check the About window? Does it contain your name?

You can open the FireShot Editor, then press the About button (top right).

No, just install https://getfireshot.com/fireshot-install.exe

This installation adds advanced features including the ability to enter the code. Can you see the 'Enter license' item in the menu/options ?

After purchasing Pro and registering Pro it still wants me to buy Pro

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Posted: 11 Feb 2016 13:03
	Registered User	Posts: 5 Join Date: Jan 2016
I paid the $40, but when I use FireShot it always says if I want all the features I have to purchase the Pro version. I have done this and registered it. It knows my name yet it does not give me the full features. Why?

Posted: 11 Feb 2016 16:57
	Registered User Currently Offline	Posts: 3 Join Date: Feb 2016
I'm having the exact same problem and it's really frustrating. How do I make it stop doing this?

Posted: 11 Feb 2016 17:38
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
Can you check the About window? Does it contain your name? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 11 Feb 2016 21:23
	Registered User Currently Offline	Posts: 3 Join Date: Feb 2016
Hi JK, Thanks for your reply! I can see this in "Licensing Info" on Firefox but I can't find it in Chrome. Where should I look there?

Posted: 12 Feb 2016 03:56 Last Edited By: JK
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
You can open the FireShot Editor, then press the About button (top right). __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 12 Feb 2016 04:15
	Registered User	Posts: 5 Join Date: Jan 2016
I can't find the fireshot editor or the about window. The only clickable things are Options and Get Advanced Functions

Posted: 12 Feb 2016 04:22
	Registered User	Posts: 5 Join Date: Jan 2016
I am using Chrome. Does Pro only work for Firefox? If so I want my money back. Thanks, Bim Rowley

Posted: 12 Feb 2016 04:36
	Registered User	Posts: 5 Join Date: Jan 2016
I just realized that it does work on my laptop but not on my desktop. Do you require spending another $40 for the desktop also?

Posted: 12 Feb 2016 04:43
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
No, just install https://getfireshot.com/fireshot-install.exe __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 16 Feb 2016 23:49
	Registered User Currently Offline	Posts: 3 Join Date: Feb 2016
i already have fireshot installed in chrome. How do I put in my purchase code so it recognizes I have pro?

Posted: 21 Feb 2016 14:43
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
This installation adds advanced features including the ability to enter the code. Can you see the "Enter license" item in the menu/options ? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 13 May 2016 16:56
	Registered User Currently Offline	Posts: 3 Join Date: Nov 2014
I have the same problem with it claiming my trial has expired, though I bought the Pro version over a year ago. When I click the About button, it goes to your website and tells me my trial period has ended. I would just as soon go back to the free version, but you don't include a button for that.

Posted: 25 May 2016 19:10
	Registered User	Posts: 1 Join Date: May 2016
I installed Fireshot 0.98.85. No way to enter a license key. I've been told to reinstall from fireshot-install.exe. That didn't change the situation (OK, the PRO v0.98.86 claims to be installed now and works in limited-mode as the other version before). Now the extension has upgraded to v0.98.87. No change. There is no way to open the Editor ("Coming soon..." message is displayed instead) so no way to input a reg. key, as I red, through the About form. BTW: I've noticed that while clicking on Miscellaneous..._Preferences..._GeneralORCaptureOREditor the related forms appear for a fraction of a second... Fireshot seems to be a real useful peace of code, therefore I see here too much complaints in posts on similar issues, so I'm not willing to pay anything so far I'm not shure to not throw money and thurther time to the winds. Extension version: FireShot Pro 0.98.87 OS: MS Windows 10 Pro 64bit v.1511, build 10586.318, UK) Browser: Firefox v.46.0.1 (I've no clue if this is a 64bit version. I've installed it from Mozilla's site without explicitly requesting a 64bit one and I don't see any reference on this in its About form) A hint: Instead of messing up with form hiding in the base version, grey out the disabled functionalities and let people have an idea of what they will find in the paid licensed PRO version of Fireshot.

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