FireShot - Full webpage screenshot tool support forum / Browser Extension / Public Support
After Pro expired, FireShot for Chrome won't honor PNG file section. Capture Page only does JPG.
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| Posted: 22 Jun 2021 00:26 | ||
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Registered User Currently Offline |
Posts: 3 Join Date: Jun 2021 |
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Having an issue with FireShot 0.99.1 on Windows 10 Home 20H2 (19042.1052) on Google Chrome 64-bit (91.0.4472.106)
Capture Entire Page is only outputting JPGs when I have PNG selected in the settings. This has happened after multiple reboots etc. It stopped working the moment FireShot Pro expired and I'm back to free. |
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| Posted: 17 Jul 2021 18:03 | ||
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Administrator Currently Offline |
Posts: 4036 Join Date: Jan 2007 |
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Hello. Can you please manually remove FireShot from the extensions and re-add it to check if that helps? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 17 Jul 2021 20:51 | ||
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Registered User Currently Offline |
Posts: 3 Join Date: Jun 2021 |
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| It's still happening. Removed the extension. Closed and reopened Chrome. Added it again. | ||
| Posted: 18 Jul 2021 05:27 | ||
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Administrator Currently Offline |
Posts: 4036 Join Date: Jan 2007 |
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Thank you. Can you please send me a screenshot of the Options page? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 18 Jul 2021 20:44 | ||
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Registered User Currently Offline |
Posts: 3 Join Date: Jun 2021 |
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Here you go! Thanks for the help.
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