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FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports

v10.0.1 working in Chrome; not working in IE10

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Posted:  07 Jun 2013 07:48   Last Edited By: jthomas100
Win7 Home Premium SP1
IE 10.0.9200.16576
Chrome 27.0.1453.110 m

Name:                   FireShot
Publisher:              Evgeny Suslikov
Type:                   Toolbar
Architecture:           32-bit and 64-bit
Version:                1.0.0.1
File date:              ‎Monday, ‎June ‎03, ‎2013, ‏‎10:04 PM
Date last accessed:     ‎Today, ‎June ‎06, ‎2013, ‏‎2 minutes ago
Class ID:               {6E6E744E-4D20-4CE3-9A7A-26DFFFE22F68}
Use count:              3027
Block count:            7319
File:                   fsaddin64-0.983.dll
Folder:                 C:\Users\Jeff\AppData\Roaming\FireShot

Long time ago, had installed Fireshot free version. Then uninstalled.
Very recently, I purchased/downloaded Fireshot pro
Installed Fireshot
During installation. I indicated I wanted it installed in IE and Chrome only
Product Key entered; version upgraded to pro
The Fireshot toolbar "S" button is red in Chrome, blue in IE.
Fireshot works as documented in Chrome.
in IE, Fireshot "S" produces drop-down menu. "Capture selection" is not among choices. All menu choices are non-responsive. Absolutely nothing happens when any are clicked.
In IE, there is no Fireshot menu item under "tools"
in IE, there is no Fireshot menu item on the right-click contextual menu
Posted:  07 Jun 2013 08:12
Additional info:

In IE, Fireshot is shown as "enabled" under tools/manage extensions

Also, immediately following installation, IE presented me with the familiar yellow box at the bottom of the browser window, asking if I wanted to enable the extension. I clicked the "enable" button.
Posted:  07 Jun 2013 08:45
Hi Jeff,

Let's try fixing it in TeamViewer (https://teamviewer.com)
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Posted:  07 Jun 2013 08:53
Do I need to download/install TV? Or simply "join remote control session"?
Posted:  07 Jun 2013 08:59
Jeff, I've just sent you an email.
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  07 Jun 2013 09:02
Yes, just saw it; received at 12:59. Contents are identical to contents of email received at 12:45.
Posted:  07 Jun 2013 09:05
both emails contain only a link to return to this forum; no further information is in the emails.
Posted:  07 Jun 2013 09:06
Thank you for your offer to help via TeamViewer. I certainly hope to take you up on the offer. However it is 0100 here now and I must shut down for the night. I hope to find you here again soon, when we can collaborate on finding a fix. Thank you very much.
Posted:  07 Jun 2013 09:08
Ah, I see. Good night!

P.S. Please check your junk folders to find my email
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  07 Jun 2013 16:52   Last Edited By: jthomas100
Ah, yes, there it is, directly in the inbox.

Sorry I could not be available at the time you responded. I will try to return in about a week (I'll be away for several days) and log on at a time when you are available.

Meantime, some further evidence:

After booting up and starting IE, I gave the FS button (it's still blue, btw) a click, and it captured the visible area and opened it in the editor. I tried to do the same with a different web page. Nothing.

I went about my business and about 20 minutes I later I tried the FS button again. Once again, it captured the visible area and opened the editor. And, once again, FS was unresponsive when I tried to do the same just a moment later.

For whatever reason(s), FS appears to work -- and it still does not offer "capture selection" as an option -- after it, er, "rests" for a bit.

Thank you.
Posted:  07 Jun 2013 16:59   Last Edited By: JK
Thanks, it definitely needs to be tested.
Just let me know when you're available for testing.
P.S. There's no "capture selected area" feature in IE, sorry.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  07 Jun 2013 20:12
sad  Put this one in the "feature request" bin.

Meanwhile, I can always "capture visible area," then crop in the editor.

I'd use FS in Chrome instead, but my work requires regular use of IE, so I've been hunting for a decent tool that works reliably in IE.
Posted:  10 Jun 2013 06:42
Sure I will, thanks!
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  15 Jun 2013 01:12
Count me in here please. +1
Posted:  23 Jun 2013 15:43
Greetings again, JK,

I am returned from travel and will attempt soon to log in at a time when you are available to address this problem. Thank you.
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