FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports
v10.0.1 working in Chrome; not working in IE10
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| Posted: 07 Jun 2013 07:48 Last Edited By: jthomas100 | ||
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Posts: 15 Join Date: Jun 2013 |
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Win7 Home Premium SP1
IE 10.0.9200.16576 Chrome 27.0.1453.110 m Name: FireShot Publisher: Evgeny Suslikov Type: Toolbar Architecture: 32-bit and 64-bit Version: 1.0.0.1 File date: ‎Monday, ‎June ‎03, ‎2013, ‏‎10:04 PM Date last accessed: ‎Today, ‎June ‎06, ‎2013, ‏‎2 minutes ago Class ID: {6E6E744E-4D20-4CE3-9A7A-26DFFFE22F68} Use count: 3027 Block count: 7319 File: fsaddin64-0.983.dll Folder: C:\Users\Jeff\AppData\Roaming\FireShot Long time ago, had installed Fireshot free version. Then uninstalled. Very recently, I purchased/downloaded Fireshot pro Installed Fireshot During installation. I indicated I wanted it installed in IE and Chrome only Product Key entered; version upgraded to pro The Fireshot toolbar "S" button is red in Chrome, blue in IE. Fireshot works as documented in Chrome. in IE, Fireshot "S" produces drop-down menu. "Capture selection" is not among choices. All menu choices are non-responsive. Absolutely nothing happens when any are clicked. In IE, there is no Fireshot menu item under "tools" in IE, there is no Fireshot menu item on the right-click contextual menu |
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| Posted: 07 Jun 2013 08:12 | ||
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Additional info:
In IE, Fireshot is shown as "enabled" under tools/manage extensions Also, immediately following installation, IE presented me with the familiar yellow box at the bottom of the browser window, asking if I wanted to enable the extension. I clicked the "enable" button. |
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| Posted: 07 Jun 2013 08:45 | ||
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Hi Jeff,
Let's try fixing it in TeamViewer (https://teamviewer.com) __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 07 Jun 2013 08:53 | ||
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| Do I need to download/install TV? Or simply "join remote control session"? | ||
| Posted: 07 Jun 2013 08:59 | ||
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Jeff, I've just sent you an email. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 07 Jun 2013 09:02 | ||
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| Yes, just saw it; received at 12:59. Contents are identical to contents of email received at 12:45. | ||
| Posted: 07 Jun 2013 09:05 | ||
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| both emails contain only a link to return to this forum; no further information is in the emails. | ||
| Posted: 07 Jun 2013 09:06 | ||
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| Thank you for your offer to help via TeamViewer. I certainly hope to take you up on the offer. However it is 0100 here now and I must shut down for the night. I hope to find you here again soon, when we can collaborate on finding a fix. Thank you very much. | ||
| Posted: 07 Jun 2013 09:08 | ||
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Ah, I see. Good night!
P.S. Please check your junk folders to find my email __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 07 Jun 2013 16:52 Last Edited By: jthomas100 | ||
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Ah, yes, there it is, directly in the inbox.
Sorry I could not be available at the time you responded. I will try to return in about a week (I'll be away for several days) and log on at a time when you are available. Meantime, some further evidence: After booting up and starting IE, I gave the FS button (it's still blue, btw) a click, and it captured the visible area and opened it in the editor. I tried to do the same with a different web page. Nothing. I went about my business and about 20 minutes I later I tried the FS button again. Once again, it captured the visible area and opened the editor. And, once again, FS was unresponsive when I tried to do the same just a moment later. For whatever reason(s), FS appears to work -- and it still does not offer "capture selection" as an option -- after it, er, "rests" for a bit. Thank you. |
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| Posted: 07 Jun 2013 16:59 Last Edited By: JK | ||
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Thanks, it definitely needs to be tested.
Just let me know when you're available for testing. P.S. There's no "capture selected area" feature in IE, sorry. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 07 Jun 2013 20:12 | ||
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 Put this one in the "feature request" bin.
Meanwhile, I can always "capture visible area," then crop in the editor. I'd use FS in Chrome instead, but my work requires regular use of IE, so I've been hunting for a decent tool that works reliably in IE. |
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| Posted: 10 Jun 2013 06:42 | ||
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Sure I will, thanks! __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 15 Jun 2013 01:12 | ||
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| Count me in here please. +1 | ||
| Posted: 23 Jun 2013 15:43 | ||
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Greetings again, JK,
I am returned from travel and will attempt soon to log in at a time when you are available to address this problem. Thank you. |
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