Remember Me? 
FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports

unable to switch back to basic free version from pro

Pages: 1
Posted:  09 Aug 2010 20:29   Last Edited By: muthiah
Your site says that the pro is a 30 day trial and once the trial ends, it will automatically switch to the basic version and we need to purchase the license to use the pro features.

Since I just use it for my personal use and that too very minimalistic, the extra features is not worth the amount that I need to spend for this. So I thought of not to upgrade to the pro, but unfortunately, after the 30 days, it is not switching back to the basic version. I tried un-installing it and installing it again, but it still complains that the trial is over and is asking to purchase the software.

Any solution please?

Plugin version: 0.83
OS type and version: Windows XP with service pack 3
version of IE: IE7
Steps to reproduce the bug: Install the firefox, upgrade to pro, after 30 days, it complains to purchase the product and I do not have any way or option to switch back to basic free version.

Posted:  11 Aug 2010 20:44   Last Edited By: ram226
I am having the same problem can you people help me out?

Posted:  25 Aug 2010 02:08
I'm having the same issue.  This report has been here for a couple of weeks.  Any answers?
Posted:  27 Aug 2010 02:40
Can we expect a reply to this issue anytime soon? I'm having the same problem.
Posted:  27 Aug 2010 21:21
Version: Don't know as every time I try to find out it tells me the Pro trial period has expired.
OS Type: Win XP SP3

I too am having the same problem. The Pro version has expired and it is not reverting to the free version.
Please popst a fix to this ASAP.
Posted:  01 Sep 2010 22:12
The same problem appeared after upgrade to 0.85 :(
Plugin version: 0.85
OS Type: WinXP Pro Eng SP3
FF: 3.6.10pre
Steps to reproduce: Message about FS expired appears instead of ANY try to use it!
Posted:  09 Sep 2010 17:15
I, too, am having the same issue. Has anyone gotten a reply here?
Posted:  09 Sep 2010 17:17
Same issue, more info.

Pro version in both IE 8 and FF 3.6.8
WIndows 7 64-bit

To reproduce, I uninstalled in both IE and FF. Restarted each, it was gone. Downloaded the free version, installed, still shows the Pro trial expired. Can't use it.
Posted:  13 Sep 2010 17:41
Looks like there was more than one thread on this issue.

Find the solution at https://screenshot-program.com/sup/art859.htm :-)
Posted:  15 Sep 2010 21:36
Fireshot 0.85
Win 7 Ultimate
Firefox 3.6.9

Uninstalled/disabled/reinstalled etc Fireshot addon.  Nothing seems to alleviate the problem.  Windows IE free version works for now but I hate using IE.  Please help!
Posted:  15 Feb 2012 16:33
That link doesn't work... gives fatal error message like the page was deleted.

Has anybody found a solution to this problem?

I am using Chrome too on Win7 64bit
Posted:  15 Feb 2012 16:38
Use Greenshot. It's free and independent of web browsers. It's will capture anything on your screen.
Posted:  23 Feb 2012 07:57

Does Fireshot ever going to get back to us about this???

Plugin version             : FireShot 0.96
OS type and version        : MS Windows 7 SP1, english
Version of Firefox         : Firefox 10.0.2
Steps to reproduce the bug : Every time Fireshot is used

I'm have IE, Chrome and Firefox installed and fireshot is installed on all 3. Firefox is my main browser and only on firefox I keep getting the message " Fireshot Pro has expired, do you want to buy a license" and I don't want to buy but it never reverts back to the basic.

PLEASE help or fix this issue with firefox, seeing that it keeps working on the other 2 browsers.
Posted:  01 Mar 2012 13:23
it's not an issue, it's a feature. they know EXACTLY what to do in this situation, but they want you to pay the software. smile
Posted:  16 Apr 2012 03:34
The Pro version has expired and it is not reverting to the free version.
Posted:  26 May 2012 06:05
Close Firefox. Launch regedit.exe, find "HKEY_CURRENT_USER/Software/Screenshot Studio for Firefox", change "fx_prokey" from yes to no. Launch Firefox again, and you should be good to go.
Posted:  02 Jun 2012 14:23
I tried this "change "fx_prokey" from yes to no" and still not working. The Pro version has expired and it is not reverting to the free version.
Posted:  02 Jun 2013 15:26
Will using programs like CCleaner be able us to install this program to the free version again?
Posted:  19 Nov 2018 21:24
Do this:
1. Remove the FireShot extension
2. Close your browser
3. Find FireShot in your C:\Users\xxxx\AppData/Roaming folder
4. Delete the entire folder
5. Open your browser
6. Reinstall FireShot Lite
Pages: 1

Recent topics Replies Views Last Poster
Forex charts
1 1860
Disappointed to your products - Only PRO/Actions/Price
3 2944
FireShot 0.83 on Firefox3.6.8 in Windows 7 install problems
4 3528
Take screenshot of the Region doesn't need sub-menu (always use Capture Rectangle)
1 3365
Add cut-out functionality
0 1573
Support for zooming
0 1667
Deleted images still in directory
1 3528
It doesn't work in Hotmail
1 3381
delete EasyCapture Account?
2 4642
FireShot extension for IE v.0.83 has problems in Windows 7 64-bit IE 8
2 4770