Unable to install fireshot-firefox-plugin.exe in our environment

Question

Hello,

since we had to change to the latest firefox ESR (60.2.2esr) we are not able to install the fireshot-firefox-plugin.exe in order to use the advanced features. Before we used the old extension with firefox 45.

Our %appdata%-folders are redirected to a netshare on our file server and besides the installer requires administrative privileges.

The error on installation:

Quote:
"There was a problem while creating folder "\\servername\Profile$\username\WS.V2\AppData\Roaming\Fireshot\firefox". Please create this folder manually, then restart the installation."

The folder does exist, even if I delete this folder and create it manually, the installation doesn't work (same error). The domain user has full permissions to this folder (and subfolders).

native-fireshot.log:

Code:

Started
With command: 2
Using folder for deployment: \\servername\Profile$\username\WS.V2\AppData\Roaming\FireShot\firefox
Created directory with result: 0
Copying myself...

**** Error: Failed to copy new executable to the deployment folder.

Failed to deploy with default permissions, trying to execute as admin.
Execution code is: 5

**** Error: Error during the execution the elevated process: 5

Started
Location: \\servername\Profile$\username\WS.V2\AppData\Roaming\Fireshot\firefox\fireshot-firefox-plugin-update.exe
With command: 5
Plugin launched in update mode
Using folder for deployment: \\servername\Profile$\username\WS.V2\AppData\Roaming\FireShot\firefox
Created directory with result: 0
Exit

Accepted Answer

Can you please try a new version?

Answer

Thank you for your update!

Answer

Yes, I found a regression during refactoring of this piece of code. This will work in the next update.

Answer

Yes, the update is almost ready. It's expected to land AMO in the next week.

Posted: 17 Oct 2018 14:37
	Registered User Currently Offline	Posts: 6 Join Date: Oct 2018
Hello, since we had to change to the latest firefox ESR (60.2.2esr) we are not able to install the fireshot-firefox-plugin.exe in order to use the advanced features. Before we used the old extension with firefox 45. Our %appdata%-folders are redirected to a netshare on our file server and besides the installer requires administrative privileges. The error on installation: Quote: "There was a problem while creating folder "\\servername\Profile$\username\WS.V2\AppData\Roaming\Fireshot\firefox". Please create this folder manually, then restart the installation." The folder does exist, even if I delete this folder and create it manually, the installation doesn't work (same error). The domain user has full permissions to this folder (and subfolders). native-fireshot.log: Code: Started With command: 2 Using folder for deployment: \\servername\Profile$\username\WS.V2\AppData\Roaming\FireShot\firefox Created directory with result: 0 Copying myself... ** Error: Failed to copy new executable to the deployment folder. Failed to deploy with default permissions, trying to execute as admin. Execution code is: 5 ** Error: Error during the execution the elevated process: 5 Started Location: \\servername\Profile$\username\WS.V2\AppData\Roaming\Fireshot\firefox\fireshot-firefox-plugin-update.exe With command: 5 Plugin launched in update mode Using folder for deployment: \\servername\Profile$\username\WS.V2\AppData\Roaming\FireShot\firefox Created directory with result: 0 Exit

Posted: 17 Oct 2018 22:47 Last Edited By: JK
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
Can you please try a new version? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 18 Oct 2018 11:02
	Registered User Currently Offline	Posts: 6 Join Date: Oct 2018
Hello again, thank you for your quick response! The new plugin seems to work No further errors and the new installer doesn't require administrative privileges anymore. Great job!

Posted: 18 Oct 2018 14:18
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
Thank you for your update! __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 19 Oct 2018 16:58
	Registered User Currently Offline	Posts: 6 Join Date: Oct 2018
Hello again, just another question: we use the advanced features espacially for watermarking, but this feature doesn't work anymore. It's activated and configured in the options, but the watermarks are missing in screenshots. Any ideas?

Posted: 19 Oct 2018 20:19
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
Yes, I found a regression during refactoring of this piece of code. This will work in the next update. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 23 Oct 2018 11:59
	Registered User Currently Offline	Posts: 6 Join Date: Oct 2018
Hello again, thanks for your response! Can you already tell something about the release date of this update?

Posted: 15 Nov 2018 13:35
	Registered User Currently Offline	Posts: 6 Join Date: Oct 2018
Hello, any news on this item? Best regards

Posted: 22 Nov 2018 17:48
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
Yes, the update is almost ready. It's expected to land AMO in the next week. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 17 Jan 2019 11:00
	Registered User Currently Offline	Posts: 6 Join Date: Oct 2018
Hi, there is still no update available. Any news? Best regards

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