FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Public Support
已付款，没有收到钥匙
| Posted: 07 May 2018 13:29 | ||
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Posts: 26 Join Date: May 2018 |
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| 我刚才已付款，没有收到钥匙，急 | ||
| Posted: 07 May 2018 13:38 | ||
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Posts: 26 Join Date: May 2018 |
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我刚才已付款，没有收到钥匙，急
插件版本（FireShot 0.98.93） 操作系统类型和版本（win10） 浏览器版本（chrome） |
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| Posted: 08 May 2018 02:58 | ||
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Administrator Currently Offline |
Posts: 4268 Join Date: Jan 2007 |
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Hello, what email did you use upon the purchase? Can you please check your SPAM/JUNK folders? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 08 May 2018 04:17 | ||
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Posts: 26 Join Date: May 2018 |
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| 是支付宝支付的 | ||
| Posted: 08 May 2018 04:18 | ||
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Registered User Currently Offline |
Posts: 26 Join Date: May 2018 |
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| 检查过了，是gmail邮箱，没有垃圾邮件 | ||
| Posted: 08 May 2018 05:10 | ||
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Posts: 26 Join Date: May 2018 |
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| 你好管理员，我现在该怎么办？ | ||
| Posted: 10 May 2018 07:02 | ||
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Posts: 26 Join Date: May 2018 |
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| 你好管理员，我现在该怎么办？过去四天了 | ||
| Posted: 10 May 2018 16:43 | ||
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Administrator Currently Offline |
Posts: 4268 Join Date: Jan 2007 |
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Hello, what email did you enter, when you paid via Alipay? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 10 May 2018 16:58 | ||
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Posts: 26 Join Date: May 2018 |
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| sunrui230601@gmail.com | ||
| Posted: 10 May 2018 17:06 | ||
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Posts: 26 Join Date: May 2018 |
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还有一种可能性，支付宝的阿里云邮箱sunrui230601@aliyun.com,只是有可能。
sunrui230601@gmail.com的可能性最大。不过，这两个邮箱付款时我都曾经输入过 |
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| Posted: 10 May 2018 17:09 | ||
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Administrator Currently Offline |
Posts: 4268 Join Date: Jan 2007 |
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I'm sorry - we do not have an order for this email. This can be the reason, why you're not receiving your key - the order was not processed. Can you consult to Alipay? Are you sure you were charged? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 10 May 2018 17:11 | ||
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Posts: 26 Join Date: May 2018 |
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| 我连续四天，每天都在和支付宝客服人员联系。 | ||
| Posted: 10 May 2018 17:13 | ||
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Posts: 26 Join Date: May 2018 |
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| 支付宝客服人员说，他们在积极的和你们取得联系，不过由于是境外交易，需要一点时间，至今还没有得到你们的回复。但是，款项确实付款成功了 | ||
| Posted: 10 May 2018 17:15 | ||
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Posts: 26 Join Date: May 2018 |
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| 我告诉支付宝客服人员，我想要两种解决方案。一种是退款，另一种是得到密钥邮件 | ||
| Posted: 10 May 2018 17:15 | ||
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Posts: 4268 Join Date: Jan 2007 |
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Alipay did not contact me.Do you remember the date of your purchase? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 10 May 2018 17:16 | ||
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Posts: 26 Join Date: May 2018 |
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| 我可以给你付款成功的截图，如果你需要的话 | ||
| Posted: 10 May 2018 17:17 | ||
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Posts: 26 Join Date: May 2018 |
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| 记得，精确的日期都有，我现在截图给你 | ||
| Posted: 10 May 2018 17:21 | ||
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| 已发送截图，看到了吗 | ||
| Posted: 10 May 2018 17:22 | ||
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Posts: 26 Join Date: May 2018 |
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| 我该怎样把截图发给你 | ||
| Posted: 10 May 2018 17:22 | ||
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Posts: 4268 Join Date: Jan 2007 |
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contacts@getfireshot.com __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 10 May 2018 17:23 | ||
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Posts: 26 Join Date: May 2018 |
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| 付款时间：2018.05.07 18：52，可能需要考虑6小时时差 | ||
| Posted: 10 May 2018 17:26 | ||
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Posts: 26 Join Date: May 2018 |
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| 已发到contacts@getfireshot.com，请查收 | ||
| Posted: 10 May 2018 17:29 | ||
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Posts: 26 Join Date: May 2018 |
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| 您好JK，您看到了吗 | ||
| Posted: 10 May 2018 17:33 | ||
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Administrator Currently Offline |
Posts: 4268 Join Date: Jan 2007 |
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I do not see any payment received on 07/05/2018. Can you please tell me your name in Chinese? I'll try to do the last check. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 10 May 2018 17:36 | ||
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| 孙锐 | ||
| Posted: 10 May 2018 17:43 | ||
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Posts: 4268 Join Date: Jan 2007 |
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I can confirm - there were no payment to us. You must require your money back from Alipay. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 10 May 2018 17:46 | ||
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Posts: 26 Join Date: May 2018 |
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| 我现在正在和支付宝客服联系 | ||
| Posted: 10 May 2018 18:01 | ||
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Posts: 26 Join Date: May 2018 |
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| 您好JK，支付宝工作人员计划尽快通过gmail和您取得联系，请留意邮箱，谢谢你的配合 | ||
| Posted: 11 May 2018 16:38 | ||
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Posts: 26 Join Date: May 2018 |
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| 【支付宝】您好！您咨询的2018050721001003480526246993订单问题，商户反馈交易成功，目前提供订单号: 4384145 , 付款号码（Merchant reference）: 436404463349，辛苦您直接提供给商家提供此号码重新确认该笔订单情况。 感谢您的支持！ | ||
| Posted: 11 May 2018 16:39 | ||
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Posts: 26 Join Date: May 2018 |
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| 你好JK,以上内容是支付宝让我转发给你的。 | ||
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