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FireShot - Full webpage screenshot tool support forum / Browser Extension / Bug Reports

Screenshot Chrome extension hangs when capturing large page

Pages: 1
Posted:  14 Jan 2019 18:43
Plugin version: 0.98.95
OS Type and version: MacO10.16.3 (16 GB memory)
Browser version: Google Chrome 71.0.3578.98 (Official Build) (64-bit)
Steps to reproduce the bug:
1. Select "Capture Entire Page" from the screenshot extension icon dropdown
2. Page scrolls down normally as it is captured
3. Save Screenshot page displays with broken icon at left ; full page never displays
4. Page can only be closed by closing tab. Save as pdf just hangs
Webpage URL: https://www.astromary.com/reading.php?token=07D1204384BE999C573CA449CF08EF4E
Posted:  15 Jan 2019 03:35
I'm sorry for this issue - seems like you're using the Lite version on Mac. For this version we use the Chrome's resources to store image. Unfortunately, the image size is limited in Chrome - that's why you're getting the error.
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Posted:  15 Jan 2019 15:05
I purchased Fireshot Pro, as you can see from the license key. Do you mean that I'm simply running the wrong version? If so, could you send me a download link to the right one?

Thanks!
Posted:  15 Jan 2019 20:54
Sure, please install the Advanced features: https://getfireshot.com/fireshot-pro-install.exe
When they're installed, the FireShot's menu should look like:

https://easycaptures.com/fs/uploaded/1289/1677928903.png
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  16 Jan 2019 01:01
Thanks for the fast response!  Unfortunately, the link is to a Windows EXE, and I need the Mac version. Could you help again?
Posted:  19 Jan 2019 01:44
I'm really sorry - we do not have the Pro version for the Mac at the moment.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Pages: 1


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