Registration lost after Restart of Firefox

Question

Hi,

I Purchased a Pro License via TrialPay. When I enter my Licence information, Fireshot says "successfully switched to pro" or the like, but when I click the green exclamation mark in the footer, I get the message my 30 day trial has expired and am switched back to trial mode.

Whe I restart firefox, Fireshot wil also operate in trial mode only.

What can I do?

Daniel

Accepted Answer

Just retype the information and everything should be ok. This is a bug due to current release.

Answer

Most of the users enter support code instead of license code. I cannot locate your order via email, please let me know your order reference number or the user name you're trying to enter while activating.

Answer

Yes, everything is OK with the code. When you switch to pro and enter the license, does it switch to trial after restarting (but WITHOUT clicking the green exclamation mark) ?

Posted: 09 Feb 2009 10:34
	Registered User Currently Offline	Posts: 3 Join Date: Feb 2009
Hi, I Purchased a Pro License via TrialPay. When I enter my Licence information, Fireshot says "successfully switched to pro" or the like, but when I click the green exclamation mark in the footer, I get the message my 30 day trial has expired and am switched back to trial mode. Whe I restart firefox, Fireshot wil also operate in trial mode only. What can I do? Daniel

Posted: 09 Feb 2009 10:42
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
Just retype the information and everything should be ok. This is a bug due to current release. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 09 Feb 2009 11:14
	Registered User Currently Offline	Posts: 3 Join Date: Feb 2009
Hm, I tried that three times after I got the update tomorrow mornig - no luck.

Posted: 09 Feb 2009 11:24
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
Most of the users enter support code instead of license code. I cannot locate your order via email, please let me know your order reference number or the user name you're trying to enter while activating. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 09 Feb 2009 11:50
	Registered User Currently Offline	Posts: 3 Join Date: Feb 2009
Hi, User Name is Daniel Treplin, I use the thing labeled "License Key" that starts with "21HM-" and has six 4-digit-segments and fireshot says it accepts the registration, so I dont think I enter something wrong.

Posted: 09 Feb 2009 14:05
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
Yes, everything is OK with the code. When you switch to pro and enter the license, does it switch to trial after restarting (but WITHOUT clicking the green exclamation mark) ? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

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