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FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports

Registration lost after Restart of Firefox

Pages: 1
Posted:  09 Feb 2009 10:34
Hi,

I Purchased a Pro License via TrialPay. When I enter my Licence information, Fireshot says "successfully switched to pro" or the like, but when I click the green exclamation mark in the footer, I get the message my 30 day trial has expired and am switched back to trial mode.

Whe I restart firefox, Fireshot wil also operate in trial mode only.

What can I do?

Daniel
Posted:  09 Feb 2009 10:42
Just retype the information and everything should be ok. This is a bug due to current release.
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Posted:  09 Feb 2009 11:14
Hm, I tried that three times after I got the update tomorrow mornig - no luck.
Posted:  09 Feb 2009 11:24
Most of the users enter support code instead of license code. I cannot locate your order via email, please let me know your order reference number or the user name you're trying to enter while activating.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  09 Feb 2009 11:50
Hi,

User Name is Daniel Treplin, I use the thing labeled "License Key" that starts with "21HM-" and has six 4-digit-segments and fireshot says it accepts the registration, so I dont think I enter something wrong.
Posted:  09 Feb 2009 14:05
Yes, everything is OK with the code.
When you switch to pro and enter the license, does it switch to trial after restarting (but WITHOUT clicking the green exclamation mark) ?
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Pages: 1


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