FireShot - Full webpage screenshot tool support forum / EasyCaptures support / Support, bug reports, feature requests, etc.
quick question
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| Posted: 09 Jul 2014 05:40 | ||
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Posts: 4 Join Date: Jul 2014 |
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| Hello, am interested in purchasing but I'm finding an issue with IE 11 - using win 7 / 64 bit. fireshot installs in chrome, Firefox perfectly - yet in explorer no matter how many times I check the fireshot add on it needs to be redone every time i open a new window. even if i lock tool bars it still has to be right clicked to show on tool bar again. its the latest version of the download available. | ||
| Posted: 09 Jul 2014 10:18 | ||
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Posts: 4268 Join Date: Jan 2007 |
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Hello and thank you for your interest! This problem might be caused by the anti-virus software installed on your PC. Can you try switching it off? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 10 Jul 2014 01:30 | ||
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Posts: 4 Join Date: Jul 2014 |
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ok tried that, screenshot attached.
1. that's how it opens all the time 2. right click to choose then lock toolbar 3. that's were it lands 4. internet explorer version looks ok now to use and you can. next time you open a window though you need to go through the whole process again. 
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| Posted: 10 Jul 2014 04:41 | ||
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Posts: 4268 Join Date: Jan 2007 |
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Thank you, that's very informative. Just a quick question: does it happen to all 3-rd party toolbars installed in IE? For example, the Adobe PDF or the Norton toolbar - do you have to manually switch them on at each restart? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 10 Jul 2014 07:12 | ||
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Posts: 4 Join Date: Jul 2014 |
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| Hello, no only this so far, interestingly enough it landed in the right place in thunderbird, chrome and firefox which I also use | ||
| Posted: 12 Jul 2014 18:13 | ||
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Posts: 10 Join Date: Jul 2014 |
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| Try this with Compatibility View settings on IE and add the sites. See if it makes a difference for you. | ||
| Posted: 13 Jul 2014 03:02 | ||
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| makes no difference.. thanks though. | ||
| Posted: 13 Jul 2014 06:51 | ||
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Administrator Currently Offline |
Posts: 4268 Join Date: Jan 2007 |
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ralphyboy, I sent you an email in order to set up the debug session to fix this issue. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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Pages: 1
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