PDF of entire page: Worked on trial version, not working on Pro version

Question

I used the trial version to capture the entire page of a web site, and it downloaded perfectly. Try the same thing with the Pro version, and it's completely tucked up. What's going on? Not patient.

Plugin version (i.e. FireShot 1.12.1

OS type and version (i.e. MS Windows 10)
Version of browser (i.e. Chrome)
Webpage URL causing this problem: https://manage.wix.com/dashboard/c2ded648-eed8-4595-90af-d10d1ee8d39e/blog/c56d86dd-6884-47dc-9d43-7765ad3efa47/edit?referralInfo=dashboard-setup

Accepted Answer

Hello John, I apologize for such a poor experience with the Pro version. The Pro grabber uses slightly different approach to capture pages, that sometimes leads to unexpected side-effects (quite rarely, though). Unfortunately the link you provided cannot opened without logging into your account, so I cannot test the page in order to find the cause. Can you please provide a couple of PDFs how it looks in the Free version and in the Pro version? Please send them to contacts@getfireshot.com I appreciate your assistance.

Posted: 18 May 2024 14:05
	Registered User Currently Offline	Posts: 1 Join Date: May 2024
I used the trial version to capture the entire page of a web site, and it downloaded perfectly. Try the same thing with the Pro version, and it's completely tucked up. What's going on? Not patient. Plugin version (i.e. FireShot 1.12.1 OS type and version (i.e. MS Windows 10) Version of browser (i.e. Chrome) Webpage URL causing this problem: https://manage.wix.com/dashboard/c2ded648-eed8-4595-90af-d10d1ee8d39e/blog/c56d86dd-6884-47dc-9d43-7765ad3efa47/edit?referralInfo=dashboard-setup

Recent topics	Replies	Views	Last Poster
Feasibility of Automation with Fireshot API	0	246
Unable to save file after editing the file extension	1	245
reinstall	1	326
[feature request] When saved as PDF, the page height can be adapted to the content of each page	1	258
PDF Capture Assistance	1	309
Menu bar of editor is mostly off the screen making close, minimize maximize buttons out of sight	1	316
Transferable Lifetime License: Windows to Mac possible/allowable ?	1	388
Cut out / edit of unwanted content in the editor	1	355
No App appearing	1	307
OCR of scanned page	1	352