FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Public Support
not received the activation code by email.
Pages: 1
| Posted: 12 Dec 2022 20:15 | ||
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Registered User Currently Offline |
Posts: 8 Join Date: Dec 2022 |
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| I have paid safely, but I have not received the activation code by email. | ||
| Posted: 13 Dec 2022 12:55 | ||
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Administrator Currently Offline |
Posts: 4281 Join Date: Jan 2007 |
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Hello. Apologies, I couldn't find any order assigned to your email: b****g@163.com. Can you please provide more details?
Thank you. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 13 Dec 2022 18:49 | ||
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Registered User Currently Offline |
Posts: 8 Join Date: Dec 2022 |
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| 付款绑定的是b****g@139.com账户，或者ysy***@gmail.com | ||
| Posted: 13 Dec 2022 21:27 | ||
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Registered User Currently Offline |
Posts: 8 Join Date: Dec 2022 |
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| The payment is bound to b****g@139.com account, or ysy***@gmail.com | ||
| Posted: 14 Dec 2022 02:52 | ||
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Administrator Currently Offline |
Posts: 4281 Join Date: Jan 2007 |
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Can you please send these full details + payment date and user name to contacts@getfireshot.com?
Thank you. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 14 Dec 2022 03:37 | ||
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Registered User Currently Offline |
Posts: 8 Join Date: Dec 2022 |
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message sent.
Thank you. |
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| Posted: 14 Dec 2022 03:38 | ||
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Registered User Currently Offline |
Posts: 8 Join Date: Dec 2022 |
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| Transactions completed through FFPRG.NL | ||
| Posted: 14 Dec 2022 21:34 | ||
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Registered User Currently Offline |
Posts: 8 Join Date: Dec 2022 |
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| How long will it take to get back to me and solve the problem? | ||
| Posted: 15 Dec 2022 23:05 | ||
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Registered User Currently Offline |
Posts: 8 Join Date: Dec 2022 |
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| I have resent the email with more detailed payment history information. | ||
| Posted: 16 Dec 2022 18:25 | ||
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Administrator Currently Offline |
Posts: 4281 Join Date: Jan 2007 |
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Thank you. Since this seems to be an AliPay payment, the order search needs more time. We're trying to locate this order. Unfortunately, the AliPay mobile payments are known to hang up frequently when the page/tab is closed before it's completely loaded. The payment system is aware of this bug, but it's still not fixed.
I appreciate your patience. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 16 Dec 2022 18:58 Last Edited By: JK | ||
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Administrator Currently Offline |
Posts: 4281 Join Date: Jan 2007 |
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Update. We found the order. The cause was an incorrectly provided email.
I corrected the email for this order and re-sent all the necessary information. Please confirm. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 17 Dec 2022 05:15 | ||
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Registered User Currently Offline |
Posts: 8 Join Date: Dec 2022 |
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| Thanks for the help. The upgrade has been completed. | ||
| Posted: 17 Dec 2022 18:31 | ||
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Registered User Currently Offline |
Posts: 2 Join Date: Dec 2022 |
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| I completed a purchase through PayPal, and I did not receive any email with the activation codes or instructions for how to access the product. | ||
| Posted: 17 Dec 2022 18:43 | ||
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Administrator Currently Offline |
Posts: 4281 Join Date: Jan 2007 |
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Hello Mark. I corrected your email and re-sent the confirmation. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 17 Dec 2022 20:23 | ||
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Registered User Currently Offline |
Posts: 2 Join Date: Dec 2022 |
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| Thank you for helping me through this and resolving the issue. I was able to download and install the program, and it is working and working well. It is effective and accomplishes what you promised. I also appreciate your fast response with the expert technical assistance. | ||
| Posted: 18 Dec 2022 10:49 | ||
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Administrator Currently Offline |
Posts: 4281 Join Date: Jan 2007 |
Thank you for your update.  __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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